Publications

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2023
Working Paper

Are Hospital Quality Indicators Causal?

By: Amitabh Chandra, Maurice Dalton and Douglas O. Staiger

Hospitals play a key role in patient outcomes and spending, but efforts to improve their quality are hindered because we do not know whether hospital quality indicators are causal or biased. We evaluate the validity of commonly used quality indicators, such as... View Details

Keywords: Quality; Health Care and Treatment; Measurement and Metrics; Outcome or Result; Health Industry

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01 Jan 1986
Conference Presentation

Design of a Management Support System for Hospital Strategic Planning

By: L. M. Applegate, R. O. Mason and D. Thorpe

Keywords: Design; Management Systems; Strategic Planning; Health Care and Treatment; Health Industry

September 2003
Article

Speaking up in the Operating Room: How Team Leaders Promote Learning in Interdisciplinary Action Teams

By: A. Edmondson

Keywords: Health Care and Treatment; Leadership; Learning; Groups and Teams; Health Industry

22 Aug 2012
Working Paper Summaries

Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program

Keywords: by Anita L. Tucker & Sara J. Singer.; Health

January 2010
Teaching Note

State of Emergency at Mercy Hospital and The Jenner Situation (TN)

By: Richard G. Hamermesh

Teaching Note for [809070] and [409048]. View Details

Keywords: Health; Non-Governmental Organizations; Health Industry

2024
Article

Psychological Safety as an Enduring Resource amid Constraints

By: Hassina Bahadurzada, Amy C. Edmondson and Michaela J. Kerrissey

While psychological safety is recognized as valuable in healthcare, its relationship to resource constraints is not well understood. We investigate whether psychological safety mitigates the negative impact of resource constraints on employees. Leveraging longitudinal... View Details

Keywords: Burnout; Psychological Safety; Healthcare Administration; Health Care and Treatment; Employees; Retention; Well-being; Health Industry

Read Now

August 2010 (Revised May 2012)
Teaching Note

The UCLA Medical Center: Kidney Transplantation (TN)

By: Michael E. Porter and Jennifer F Baron

Teaching Note for 711410. View Details

Keywords: Health Care and Treatment; Service Delivery; Price; Programs; Measurement and Metrics; Health Industry

February 2000 (Revised April 2001)
Case

Boston Medical Group

By: Richard M.J. Bohmer and Bruce L. Hall

Describes the structure of a variable compensation plan for physicians implemented by a Massachusetts medical group practice. Examines issues such as balancing group and individual risk and selection of performance metrics (productivity and patient satisfaction). View Details

Keywords: Customer Satisfaction; Health Care and Treatment; Executive Compensation; Management Practices and Processes; Risk Management; Standards; Risk and Uncertainty; Health Industry

24 Apr 2020
News

Spreading the Love

2015), a bioengineer and entrepreneur, and Emilio LaTorre, Lovepop’s head of supply chain. The team also collaborated with working groups at Partners Healthcare (which operates Massachusetts General Hospital, Brigham and Women’s Hospital, and other View Details

11 Aug 2014
HBS Case

The Business of Behavioral Economics

of these principles with individuals, can they be used by companies to help employees meet their health and other goals? Norton has been experimenting with one behavioral economic principle—social norming—in order to test incentives for... View Details

Keywords: by Michael Blanding; Health; Health

28 Apr 2020
News

Lessons from a COVID Survivor

to focus on physical health alone. Slow down and soak it in. Pausing to feel gratitude for those on the front lines of this crisis, as well as those who lead in quiet service every day—beyond this pandemic—and rarely get acknowledged,... View Details

December 2006 (Revised August 2008)
Case

Pervasis Therapeutics, Inc.

By: Robert F. Higgins and Virginia Fuller

In May 2005, Steve Bollinger was about to become president and chief operating officer of Pervasis Therapeutics, a small cell therapy start-up in Cambridge, Mass. If proven successful, Pervasis' product, Vascugel, could change the way vascular disease is treated and... View Details

Keywords: Business Startups; Venture Capital; Financial Strategy; Governing Rules, Regulations, and Reforms; Health Care and Treatment; Health Testing and Trials; Health Industry; Cambridge

Educators

March 1986
Article

On the Allocation of Residents to Rural Hospitals: A General Property of Two-Sided Matching Markets

By: A. E. Roth

Keywords: Health; Markets; Health Industry

August 2024 (Revised August 2024)
Background Note

Note on Adherence in Healthcare

By: Regina E. Herzlinger, Zachery Page and Ben Creo

This note provides an overview of adherence in healthcare. It discusses systemwide costs of non-adherence, common barriers to adherence, relevant stakeholders, novel compliance tactics, and the impact on digital therapeutic adoption. It is recommended as a companion to... View Details

Keywords: Health Care and Treatment; Behavior; Health Industry

Educators

November 2015 (Revised December 2016)
Case

Omada Health: Riding the Clinical and Regulatory Waves

By: Robert F. Higgins and Lisa Zhou

Keywords: Healthcare Industry; Healthcare Innovation; Healthcare IT; Wellness; Health Care and Treatment; Innovation and Invention; Health Industry

Educators

October 2024
Supplement

NOW PT (A)

By: George A Riedel, Allison J. Wigen and Dave Habeeb

Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.

Abstract: In fall 2021, a team of students from the HBS Impact Investing Fund considered Neurologic Optimal Wellness Physical... View Details

Keywords: Health Care and Treatment; Medical Specialties; Investment; Business Model; Health Industry; United States