Publications

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Spring–Fall 2015
Article

Whither Uber? Competitive Dynamics in Transportation Networks

By: Benjamin Edelman

Transportation Network Companies offer notable service advances—but do they comply with the law? I offer evidence of some important shortfalls, then consider how the legal system might appropriately respond. Though it is tempting to forgive many violations in light of... View Details

Keywords: Transportation Network Company; Uber; Lyft; Regulation; Lawfulness; Transportation Networks; Laws and Statutes; Law Enforcement; Transportation Industry; Transportation Industry

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August 2011
Supplement

Interview with Raj Datta, Former Chief Knowledge Officer of MindTree

By: David A. Garvin

MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collborative communities, and its strong culture and values. The CEO has a set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must... View Details

Keywords: Knowledge Management; Social and Collaborative Networks; Innovation and Invention; Organizational Culture; Learning; Values and Beliefs; Information Technology Industry; Information Technology Industry; India

September 2009
Teaching Note

IBM in the 21st Century: The Coming of the Globally Integrated Enterprise (TN)

By: Rosabeth M. Kanter and Matthew Bird

Teaching Note for [308105]. View Details

Keywords: Opportunities; Value; Competition; System; Innovation and Invention; Multinational Firms and Management; Leadership Development; Information Technology Industry; Information Technology Industry

July 2009 (Revised June 2016)
Teaching Note

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) & (B)

By: Tsedal Neeley

Teaching Note for [409003]. View Details

Keywords: Management; Groups and Teams; Information Technology Industry; Information Technology Industry

August 2003
Teaching Note

Computer Associates International Inc.: Governance and Investor Communication Challenge (TN)

By: Paul M. Healy

Teaching Note for (9-103-007). View Details

Keywords: Computer Industry; Computer Industry

June 2003
Case

IBM and Linux (A)

By: Carliss Y. Baldwin, Siobhan O'Mahony and James Quinn

In the fall of 1998, Dan Frye, member of IBM's emerging technologies and business team, is trying to decide whether to forge a strategic alliance with the Linux Development Community (LDC). Just two years earlier, IBM had its first exposure to an "open source" software... View Details

Keywords: Mergers and Acquisitions; Open Source Distribution; Problems and Challenges; Alliances; Cooperation; Computer Industry; Computer Industry

September 2001
Background Note

Accounting for Computer Software Development Costs

By: Robert S. Kaplan and Tatiana Sandino

Summarizes the debate on accounting for computer software development costs. Provides a historical description of the development of standards on accounting of computer software development costs, both in the United States and internationally. Describes how, after much... View Details

Keywords: Accounting; Information Technology Industry; Information Technology Industry; United States

September 2001
Teaching Note

IBM's Reinventing Education (A) TN

By: Rosabeth M. Kanter

Teaching Note for (9-399-008). View Details

Keywords: Information Technology Industry; Information Technology Industry; San Jose; Philadelphia; Florida; Ohio

June 2001 (Revised September 2004)
Teaching Note

E-Commerce at Williams-Sonoma (TN)

By: Rosabeth M. Kanter and Brooke Bartletta

Teaching Note for (9-300-086). View Details

Keywords: Information Technology Industry; Information Technology Industry; California

January 2001
Teaching Note

IBM Corporation Turnaround TN

By: Richard L. Nolan

Teaching Note for (9-600-098). View Details

Keywords: Computer Industry; Computer Industry

July 1998
Case

Microsoft--1995 (Abridged)

By: Tarun Khanna and David B. Yoffie

Focuses on how Microsoft built one of the world's greatest franchises and poses questions about what, if anything, can stop the company. Teaching purpose: To teach building competitive advantage, the advantages of bundling, and the sustainability of competitive... View Details

Keywords: Competitive Strategy; Competitive Advantage; Business Strategy; Corporate Strategy; Horizontal Integration; Information Technology Industry; Information Technology Industry

April 1999 (Revised February 2003)
Teaching Note

Microsoft Office: Finding the Suite Spot TN

By: Stefan H. Thomke and Ashok Nimgade

Teaching Note for (9-699-046). View Details

Keywords: Computer Industry; Computer Industry

June 1997
Teaching Note

Microsoft Multimedia Publications (A) and (B) TN

By: Marco Iansiti

Teaching Note for (9-695-005) and (9-695-006). View Details

Keywords: Consumer Products Industry; Consumer Products Industry

November 1987
Case

International Business Machines: Changes in Marketing Organization

By: Frank V. Cespedes

Keywords: Organizational Change and Adaptation; Marketing; Computer Industry; Computer Industry

Find at Harvard

June 2020 (Revised January 2024)
Case

TraceTogether

By: Mitchell B. Weiss and Sarah Mehta

By April 7, 2020, over 1.4 million people worldwide had contracted the novel coronavirus (COVID-19). Governments raced to curb the spread of COVID-19 by scaling up testing, quarantining those infected, and tracing their possible contacts. It had taken Singapore’s... View Details

Keywords: COVID-19; Contact Tracing; Government Administration; Crisis Management; Health; Health Pandemics; Innovation and Invention; Innovation Leadership; Innovation Strategy; Technological Innovation; Social Issues; Information Technology; Mobile and Wireless Technology; Applications and Software; Technology Adoption; Health Industry; Health Industry; Singapore

01 Sep 2011
News

Charged Up

Shanghai Automotive Industry Corporation (SAIC) to manufacture battery systems for the Chinese market presents its own questions, Vietor notes. For one, the joint venture is considered a foreign subsidiary, so A123 can only report its... View Details

Keywords: Julia Hanna; batteries; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing

July 2001 (Revised September 2005)
Case

USA TODAY: Pursuing the Network Strategy (A)

By: Michael L. Tushman, Michael J. Roberts and David Kiron

Describes the evolution of USA TODAY Online, the electronic version of the newspaper, within the organizational structure of the newspaper. Describes the tensions and issues that develop and the pressure from the Online division to be spun off. At the same time, CEO... View Details

Keywords: Business Units; Organizational Change and Adaptation; Integration; Internet and the Web; Organizational Design; Groups and Teams; Newspapers; Innovation and Invention; Journalism and News Industry