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  • February 2005
  • Article

Portrait of a Failed Rebellion: An Account of Rational, Sub-optimal Violence in Western Uganda

By: Lucy Hovil and Eric D. Werker
While newspaper reports typically describe anti-civilian violence in civil war as resulting from hatred or anarchy, there is an emerging literature that interprets these processes as calculated, strategic actions of war makers. We argue that this literature... View Details
Keywords: Civilian Violence; Civil War; Insurgency; War Financing; Uganda; Failure; Society; Uganda
Related

    Adventures of an IT Leader

    Becoming an effective IT manager presents a host of challenges--from anticipating emerging technology to managing relationships with vendors, employees, and other managers. A good IT manager must also be a strong business leader. This book invites you to accompany new... View Details
    • 2009
    • Chapter

    Creating Superior Customer Value in a Connected World

    By: Ranjay Gulati
    "In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
    Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
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    • January 2010 (Revised August 2011)
    • Case

    United Breaks Guitars

    By: John A. Deighton and Leora Kornfeld
    When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
    Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
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    • 12 Oct 1999
    • Research & Ideas

    Porter’s Perspective: Competing in the Global Economy

    clusters are most prevalent in advanced economies, you say that they're one of the essential steps for countries moving in that direction. How are clusters nurtured in emerging nations? A: Many developing countries have free-trade zones... View Details
    Keywords: Re: Michael E. Porter

      Archie L. Jones

      Archie Jones is a Senior Lecturer in the Entrepreneurial Management Unit at the Harvard Business School, where he currently teaches Venture Capital and Private Equity, Field... View Details

      • 23 Dec 2014
      • Research & Ideas

      The Founder of Modern Venture Capital

      students. He realized his dream of establishing the first Master of Business Administration program in Europe by helping establish the European Institute of Business Administration. Doriot learned the art of bringing science and industry together in World War II, where... View Details
      Keywords: Education; Financial Services
      • 20 Aug 2020
      • Blog Post

      “Business as Usual, In a Different Way” – Creating an Impactful Remote Internship at Actis

      For Nikki Mason, Rachael Henley, and their team at Actis, it was never a matter of if they should continue their Global Summer Associate Programme in 2020, but how they would do it well. The Actis Internship Program Actis is a global View Details
      Keywords: Venture Capital / Private Equity; Other Financial Services
      • 2020
      • Chapter

      Islamic Capitalism and the Rise of Religious-Conservative Big Business

      By: Kristin Fabbe, Űmit Őzlale and Efe Murat Balikçioğlu
      This chapter argues that the rise of “Islamic capitalism” and the country’s so-called “conservative bourgeoisie” owes much to the pragmatism and agility of Islamic actors who are quick to seize upon new economic and political opportunities by leveraging religious... View Details
      Keywords: Islamic Capitalism; Economic Systems; Religion; Values and Beliefs; Government and Politics; Power and Influence; Turkey
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      • Research Summary

      Professor Hiatt’s research is aimed at discovering how institutional factors can affect sector growth and technology development and adoption by mediating and moderating uncertainty. His work encompasses two related research questions:

      1) How can... View Details

      • 29 May 2001
      • Research & Ideas

      Race Does Matter in Mentoring

      reached the executive level at his organization. Why did he make it when so many other minorities plateaued in middle management? First, Williams had the good fortune to be hired by Nathan Barrett, a white manager who continually expanded Williams's View Details
      Keywords: by David A. Thomas
      • April 2008
      • Case

      The Energy Foundation

      By: Jane Wei-Skillern and Alison Berkley Wagonfeld
      The Energy Foundation, a philanthropic foundation established through a partnership among major donors with a mission to promote clean energy technology, is the largest funder in the U.S. focusing on the energy sector. The $60 million foundation operates through a... View Details
      Keywords: Entrepreneurship; Investment Funds; Philanthropy and Charitable Giving; Corporate Social Responsibility and Impact; Networks; Expansion; Energy Industry; Green Technology Industry; United States
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      • 2014
      • Working Paper

      Team Scaffolds: How Meso-Level Structures Support Role-based Coordination in Temporary Groups

      By: Melissa A. Valentine and Amy C. Edmondson
      This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details
      Keywords: Fluid Personnel; Team Scaffolds; Team Effectiveness; Role-based Coordination; Multi-method; Health Care and Treatment; Analytics and Data Science; Knowledge Use and Leverage; Organizational Structure; Outcome or Result; Performance Effectiveness; Groups and Teams; Networks; Behavior; Balance and Stability; Health Industry
      Related
      • 10 Dec 2013
      • First Look

      First Look: December 10

      capabilities across markets: no learning, local learning, and global learning. Three equilibrium strategies arise: accommodate, marginalize, and collocate. We identify how these strategies emerge depending on the tradeoff between the... View Details
      Keywords: Sean Silverthorne
      • 02 Jan 2008
      • Research & Ideas

      Most Popular Stories 2007

      Sometimes a valuable customer may be the person who never buys a thing. In a new research paper, Professor Sunil Gupta discusses how to assess the profitability of a customer in a networked setting—a "free" customer who... View Details
      Keywords: by Sean Silverthorne

        Climate Risk is Growing. Is Your Company Prepared?

        Most people don’t have a strategy for for how to handle the worsening perils of flooding, wildfires and extreme heat. They should adopt a four step process for protecting their property, whether it be a home or a business. First, they should prioritize how... View Details
        • Program

        Program for Leadership Development

        Summary Innovative companies know that long-term success requires a pipeline of visionary leaders who can help build and secure a competitive edge. The Program for Leadership Development (PLD) prepares emerging executives to become more... View Details

          Ananth Raman

          Ananth Raman is a professor in the Technology and Operations Management area where he has taught courses on various aspects of Operational Excellence—supply chain management, technology and operations management, and service operations—to MBA students... View Details

          Keywords: apparel; retailing; software
          • 18 Aug 2017
          • Op-Ed

          Op-Ed: Courageous Leader Triggers a Moral Revolt of CEOs Against Trump

          of America’s leading CEOs, Merck’s Ken Frazier, who grew up in inner-city Philadelphia and whose grandfather was a South Carolina slave born before the 1863 Emancipation Proclamation. Frazier was deeply troubled last Saturday after the events in Charlottesville... View Details
          Keywords: by Bill George
          • 10 Dec 2009
          • Working Paper Summaries

          State Owned Entity Reform in Absence of Privatization: Reforming Indian National Laboratories and Role of Leadership

          Keywords: by Prithwiraj Choudhury & Tarun Khanna