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  • March 2025
  • Case

Fostering Community at Airbnb (A)

By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta
Set in November 2020, this case explores Airbnb’s efforts to foster a culture of belonging, particularly given the impact of the COVID-19 pandemic on the company’s workforce. It details how Airbnb used employee surveys and organizational network analysis (ONA)—a... View Details
Keywords: Change; Communication; Competency and Skills; Human Resources; Information; Information Technology; Accommodations Industry; Technology Industry; Travel Industry; United States; California
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  • August 2008
  • Case

Sloan & Harrison: The Associate Challenge

By: Boris Groysberg and Eliot Sherman
The law firm, Sloan & Harrison, was confronting issues pertaining to morale and turnover among its associate ranks. Annual surveys of associates revealed increasing dissatisfaction, particularly with respect to partner communication, work-life balance, and mentorship.... View Details
Keywords: Problems and Challenges; Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Conflict Management; Legal Services Industry
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  • 23 May 2011
  • News

Nearly Half of Americans Are 'Financially Fragile'

  • September 1974 (Revised April 1975)
  • Case

Ocean Spray Cranberries, Inc. (B)

A consumer attitude survey involving more than 1,000 cranberry users has been conducted. Multivariate statistical procedures including factor analysis, cluster analysis and multiple discriminant analysis have been employed to suggest four attitude segments in the... View Details
Keywords: Surveys; Product Positioning; Mathematical Methods; Consumer Behavior; Agriculture and Agribusiness Industry; Food and Beverage Industry
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  • Article

Spontaneous Deregulation: How to Compete with Platforms That Ignore the Rules

By: Benjamin Edelman and Damien Geradin
Many successful platform businesses—think Airbnb, Uber, and YouTube—ignore laws and regulations that appear to preclude their approach. The rule-flouting phenomenon is something we call "spontaneous private deregulation," and it is not new. Benign or otherwise,... View Details
Keywords: Regulation; Deregulation; Innovation And Strategy; Innovation Strategy; Laws and Statutes; Transportation Industry; Accommodations Industry; Entertainment and Recreation Industry; Media and Broadcasting Industry
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    NoamWasserman.com

    Noam's research focuses on the early, often difficult decisions founders face that can make or break their startups.  This site includes his long-time research blog, resources tied to his Founders' Dilemmas course and his book (The Founder's Dilemmas: Anticipating... View Details
    • Article

    Popular Acceptance of Inequality Due to Innate Brute Luck and Support for Classical Benefit-based Taxation

    By: Matthew C. Weinzierl
    U.S. survey respondents' views on distributive justice differ in two specific, related ways from what is conventionally assumed in modern optimal tax research. When expressing their preferences over allocations in stylized, hypothetical scenarios meant to isolate key... View Details
    Keywords: Optimal Taxation; Welfarism; Luck; Benefit-based Taxation; Taxation; Equality and Inequality; Attitudes
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    • August 2017
    • Article

    Effective Leadership of Surgical Teams: A Mixed Methods Study of Surgeon Behaviors and Functions

    By: J. Stone, E. Aveling, M. Frean, M. Shields, C. Wright, F. Gino, T. Sundt and S.J. Singer
    The importance of effective team leadership for achieving surgical excellence is widely accepted, but we understand less about the behaviors that achieve this goal. We studied cardiac surgical teams to identify leadership behaviors that best support surgical teamwork.... View Details
    Keywords: Groups and Teams; Leadership; Health Care and Treatment; Health Industry
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    • Article

    How Much (More) Should CEOs Make? A Universal Desire for More Equal Pay

    By: Sorapop Kiatpongsan and Michael I. Norton
    Do people from different countries and different backgrounds have similar preferences for how much more the rich should earn than the poor? Using survey data from 40 countries (N = 55,238), we compare respondents' estimates of the wages of people in different... View Details
    Keywords: Inequality; Justice; Wage; Cross-cultural; Wages; Equality and Inequality; Fairness; Income; Employees; Management Teams; Cross-Cultural and Cross-Border Issues
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      The Implications of Working Without an Office

      In early 2020, the world began what is undoubtedly the largest work-from-home experiment in history. Now, organizations continue to wrestle with whether and how to have workers return to their offices. Business leaders need to be able to answer a number of questions... View Details

      • 16 Apr 2015
      • News

      Improving employee productivity: On your toes

      • 18 Nov 2010
      • News

      Could a Lottery Be the Answer to America's Poor Savings Rate?

      • 17 Sep 2019
      • News

      Young People Are Going to Save Us All From Office Life

      • Article

      Integrating: A Managerial Practice that Enables Implementation in Fragmented Health Care Environments

      By: Michaela J. Kerrissey, Patricia Satterstrom, Nicholas Leydon, Gordon Schiff and Sara J. Singer
      How some organizations improve while others remain stagnant is a key question in health care research. This inductive qualitative study examines primary care clinics implementing improvement efforts in order to identify mechanisms that enable implementation despite... View Details
      Keywords: Organization And Management Theory; Quality Improvement; Health Care and Treatment; Performance Improvement; Integration; Cooperation
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      • January 2004
      • Case

      Macroeconomic Policy and the State of the U.S. Economy, 2003

      By: David A. Moss
      Based on excerpts from Federal Reserve Chairman Alan Greenspan's testimony before the U.S. Senate Committee on Banking, Housing, and Urban Affairs on July 16, 2003, as well as economic data that were available to Chairman Greenspan at the time. Taken together, the text... View Details
      Keywords: Macroeconomics; Banks and Banking; Policy; Housing; Analytics and Data Science; Problems and Challenges; Urban Development; United States
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      • September 1993 (Revised December 1993)
      • Background Note

      Note on Pricing and Public Policy

      By: Willis M. Emmons III
      Surveys a number of essential issues related to pricing and public policy in market economies. Begins with a brief review of the price-determination process in competitive markets, then examines a range of topics involving pricing and public policy in monopoly and... View Details
      Keywords: Price; Business Strategy; Policy; Valuation; Management Analysis, Tools, and Techniques; Competition; Economic Systems; Monopoly; Duopoly and Oligopoly; Cost
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      • 14 Dec 2018
      • News

      Top House Democrats join Elizabeth Warren’s push to fundamentally change American capital- ism,

      • 03 Jan 2018
      • Working Paper Summaries

      Framing Violence, Finding Peace

      Keywords: by Kristin Fabbe, Chad Hazlett, and Tolga Sinmazdemir
      • January 2021
      • Article

      COVID-19 Hasn't Been a Tipping Point for Value-Based Care, but It Should Be

      By: Thomas W. Feeley
      Four out of five health care provider organizations are suffering ongoing losses as a result of the COVID-19 pandemic, according to the recent NEJM Catalyst Insights Council survey on value-based payment and care. Yet Council members, who are still largely entrenched... View Details
      Keywords: Value-based Health Care; Health Pandemics; Health Care and Treatment; Cost
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      • 24 Jan 2012
      • News

      Free-Market Socialism