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  • May 2013
  • Supplement

Transport Corporation of India (C): Dealing with Shortcomings in Service Quality

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Transportation; Transportation Industry; India
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  • May 2013
  • Case

Transport Corporation of India (A): The Cross-selling Conundrum

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India
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  • 10 Jan 2018
  • Blog Post

8 Tips to Help You Prepare for the Case Method

consulting. Through my job, I was able to travel, live, and work in emerging markets in South Asia and sub-Saharan Africa. I developed a passion for digital inclusion and expanding access to renewable energy which ended up being the focus... View Details
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

led a renewal of the company by discarding performance metrics that discouraged risk-taking, aligning employees behind a mission to empower customers, and proclaiming that the “C” in his title stood for culture. The book, forthcoming in... View Details
Keywords: by Avery Forman
  • Web

Online Business Courses & Certifications | HBS Online

Certificate Leading Change and Organizational Renewal Professors Michael Tushman and Charles O’Reilly Lead your organization through successful transformation by learning how to execute for today and innovate for tomorrow. 6 weeks, 5-7... View Details
  • January 2022
  • Background Note

Common Prosperity? China Shifts Left

By: William C. Kirby and Noah B. Truwit
Since the founding of the People’s Republic of China in 1949, the ruling Chinese Communist Party (CCP) has been mistrustful of entrepreneurs and the private sector that operates outside the government’s authority. In its first decades under Mao Zedong, the CCP... View Details
Keywords: Market Reform; Gdp; Government Administration; Government and Politics; Private Sector; Governing Rules, Regulations, and Reforms; Economy; Globalized Economies and Regions; Entrepreneurship; Business and Government Relations; Globalized Markets and Industries; Social Issues; Society; Economic Growth; China
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    Capitalism at Risk: How Companies Can Lead

    Q. Who should take the lead in fixing market capitalism? A. Business, not government alone. The spread of capitalism worldwide has made people wealthier than ever before. But capitalism's future is far from assured. Pandemics, income inequality, resource depletion,... View Details

    • Teaching

    Overview

    Ryann has extensive teaching experience in varied instructional settings. She was appointed the Qualitative Advisor for the Harvard University Sociology Department senior thesis writers in 2015-2016, and supervised two senior thesis writers in prior years. She served... View Details
    • Web

    Business & Environment - Faculty & Research

    Hydro-Quebec’s legacy of low-cost, renewable hydroelectric power, vertically integrated structure, and close ties with government and Indigenous communities positioned it uniquely, but also left little room for error. With aging... View Details
    • Web

    HBS - Key Metrics

    grid, electricity from our solar panels (solar renewable energy credits [SRECs], which represent the environmental benefit, are sold to the Harvard Utility to meet its state renewable energy requirements),... View Details
    • Article

    Manuscript Variations of Dabistān-i Maẕāhib and Writing Histories of Religion in Mughal India

    By: Sudev J Sheth
    A text that has found renewed interest among scholars of early modern India is the Persian compendium of religion called Dabistān-i Maẕāhib. Written between 1645 and 1658, the Dabistān presents a lively ethnographic and historical account of customs and habits of... View Details
    Keywords: Manuscripts; Religion; History; India
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    • Article

    The Future of Economic, Business, and Social History

    By: G. Jones, Marco H.D. van Leeuwen and Stephen Broadberry
    Three leading scholars in the fields of business, economic, and social history review the current state of these disciplines and reflect on their future trajectory. Geoffrey Jones reviews the development of business history since its birth at the Harvard Business... View Details
    Keywords: Economic History; Business History; History; Asia; Africa; Europe; Latin America; North and Central America
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    • 22 Apr 2024
    • Research & Ideas

    When Does Impact Investing Make the Biggest Impact?

    They looked for language that was more specific than “make the world a better place” and included big players like TPG Alternative & Renewable Technologies. Using US census data, the researchers cross-referenced portfolio companies,... View Details
    Keywords: by Rachel Layne
    • Web

    2023 Reunion Presentations - Alumni

    Decarbonizing the Americas Professor Tarun Khanna (PhDBE 1993) + More Info – Less Info How can global energy companies, with substantial fossil fuel-burning assets, navigate decarbonization of their portfolio and the transition to View Details
    • Web

    Online Leadership and Management Courses | HBS Online

    by September 11 $1,850 Certificate Leading Change and Organizational Renewal Professors Michael Tushman and Charles O’Reilly Lead your organization through successful transformation by learning how to execute for today and innovate for... View Details
    • 30 Sep 2014
    • Working Paper Summaries

    The Real Effects of Capital Controls: Financial Constraints, Exporters, and Firm Investment

    Keywords: by Laura Alfaro, Anusha Chari & Fabio Kanczuk
    • 18 Jul 2023
    • Research & Ideas

    Will Global Demand for Oil Peak This Decade?

    Is the globe’s thirst for oil finally topping out? A major international energy watcher says yes, predicting last month that demand for global oil for transport will peak around 2026, plateau for all uses by 2028, and possibly hit a zenith by the end of the decade.... View Details
    Keywords: by Alvin Powell, Harvard Gazette; Energy; Industrial Products; Auto; Green Technology
    • Web

    Entrepreneurship - Faculty & Research

    themselves as a market signal, setting higher expectations for fund managers on environmental and social governance? Keywords: Foundation ; Impact Investing ; ESG ; Family Business ; Forecasting and Prediction ; Private Sector ; Renewable... View Details
    • Web

    Leadership - Faculty & Research

    Business School Case 925-304, June 2025. Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal Bureau of Investigation By: Ryan Raffaelli , Tiona Zuzul , Ranjay Gulati and Jan Rivkin June 2025 |... View Details
    • 08 Mar 2021
    • In Practice

    COVID Killed the Traditional Workplace. What Should Companies Do Now?

    A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
    Keywords: by Dina Gerdeman