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  • June 2021
  • Case

Bozoma Saint John: Leading with Authenticity and Urgency

By: Francesca Gino and Frances X. Frei
In this multimedia case, Bozoma Saint John recounts numerous defining moments from her childhood and work experiences. We learn what empowered and inspired her to be her authentic self, to be vulnerable and open to new experiences, to find commonality with others, to... View Details
Keywords: Biases; Personal Development and Career; Identity; Interests; Ethics; Values and Beliefs; Opportunities; Leadership Style; Diversity
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  • October 2010 (Revised May 2017)
  • Case

Building a Developmental Culture: The Birth of Deloitte University

By: Boris Groysberg, Maureen Gibbons and Joshua Bronstein
It is October 2009 and Barry Salzberg, CEO of Deloitte LLP, has just returned from the groundbreaking of Deloitte University. When completed, Deloitte University would be a world class learning and development center owned by, and for the exclusive use by the employees... View Details
Keywords: Leading Change; Problems and Challenges; Organizational Change and Adaptation; Management Teams; Competency and Skills; Training; Employees; Values and Beliefs; Education Industry; Consulting Industry; United States
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  • 05 Jun 2006
  • Research & Ideas

Using Competition to Reform Healthcare

Care: Creating Value-Based Competition on Results, Michael E. Porter and Elizabeth Olmsted Teisberg take a systemic approach to healthcare reform. Today's system is dysfunctional, they argue, rewarding participants who redirect costs and restrict services rather than... View Details
Keywords: by Michael E. Porter; Health
  • Article

Overcoming the Outcome Bias: Making Intentions Matter

By: Ovul Sezer, Ting Zhang, Francesca Gino and Max Bazerman
People often make the well-documented mistake of paying too much attention to the outcomes of others’ actions while neglecting information about the original intentions leading to those outcomes. In five experiments, we examine interventions aimed at reducing this... View Details
Keywords: Outcome Bias; Intentions; Joint Evaluation; Judgment; Separate Evaluation; Goals and Objectives; Prejudice and Bias; Judgments; Performance Evaluation; Outcome or Result
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  • 2015
  • Article

The Corporate Headquarters in the Contemporary Corporation: Advancing a Multimarket Firm Perspective

By: Markus Menz, Sven Kunisch and David J. Collis
The corporate headquarters (CHQ) is the central organizational unit in the contemporary corporation and is critical for value creation in the overall firm. Since the early 1960s, a significant body of research on the CHQ has evolved along two separate but related... View Details
Keywords: Corporate Headquarters; Corporate Center; Corporate Parent; Corporate Strategy; Multimarket Firm; Multibusiness Firm; Multinational Corporation; Management; Organizations; Strategy
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  • 14 Jun 2023
  • Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

of inclusivity, particularly for workers who have been historically marginalized in the workplace. Seek input with humility and openness Psychologically safe leaders are willing to be vulnerable. “It’s about making honest statements that make clear that you View Details
Keywords: by Kara Baskin

    The Power of Experiments

    Have you logged into Facebook recently? Searched for something on Google? Chosen a movie on Netflix? If so, you've probably been an unwitting participant in a variety of experiments—also known as randomized controlled trials—designed to test the impact of... View Details

    • Program

    Succeeding as a Strategic CFO

    Summary As capital markets and organizational strategies have evolved, so has the role of the chief financial officer (CFO). Today's CFOs are not just gatekeepers of a company's financial information; they serve as key strategic partners... View Details
    • 2018
    • Working Paper

    Hot or Not? What Makes Product Categories Attractive to Fair Trade and Eco-labeling Organizations

    By: Kristin Sippl
    This paper probes extant theory on product diversification in the empirical realm of fair trade and eco-labeling organizations (i.e., certification organizations). While much is known about diversification in for-profit firms, less is known about the more complex... View Details
    Keywords: Hybrid Organizations; Fair Trade; Eco-labeling; Goods and Commodities; Diversification; Strategy
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    • Program

    Managing Turbulence

    superb leadership skills are of little value when businesses lack strategic moves that cut through the fog of competition. Through this blended, three-module program, you will prepare to identify strategic opportunities and challenges—and... View Details
    • Program

    Behavioral Economics—Virtual

    value for your customers Improve decision-making and performance across your organization Enhance organizational performance by using "choice architecture" to alter the context in which employees make... View Details
    • 07 Feb 2012
    • First Look

    First Look: February 7

    mimic the three-stage CDM process. To model airline disruption responses, an integer optimization model was developed to balance operational and passenger considerations in determining which flights to cancel, swap, or delay. The value of... View Details
    Keywords: Sean Silverthorne
    • March 2013 (Revised October 2013)
    • Supplement

    Growing Integrated Services at Jones Lang LaSalle (2008) (C)

    By: Ranjay Gulati and Luciana Silvestri
    This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2005 and 2008. Having dismantled its long-standing service-line-oriented structure, JLL created two interdependent groups: Accounts and Markets. Accounts housed... View Details
    Keywords: Organizational Structure; Strategy; Integration; Real Estate Industry; North America; South America; Central America
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    • 2016
    • Book

    The Content Trap: A Strategist's Guide to Digital Change

    By: Bharat Anand
    Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, I examine a range of businesses around the world, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted, from The New... View Details
    Keywords: Networks; Information Technology; Organizational Change and Adaptation; Business Strategy
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    • October 2011
    • Article

    Under Threat: Responses to and the Consequences of Threats to Individuals' Identities

    I review and reconceptualize identity threat, defining it as an experience appraised as indicating potential harm to the value, meanings, or enactment of an identity. I also develop a theoretical model and propositions that generate insights into how individuals... View Details
    Keywords: Identity; Value; Theory; Organizations; Research
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    • January – February 2011
    • Article

    Are You a Good Boss-Or a Great One?

    By: Linda A. Hill and Kent Lineback
    Private moments of doubt and fear come even to managers who have spent years on the job. Any number of events can trigger them: an initiative is going poorly; you get a lukewarm performance review; your new assignment is daunting. HBS professor Linda Hill and executive... View Details
    Keywords: Leadership; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Personal Development and Career; Groups and Teams; Power and Influence; Social and Collaborative Networks
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    • 16 Jun 2009
    • First Look

    First Look: June 16

    environment in which it occurs—affect the dissemination of knowledge from subfields to the broader field of study. Micro-process research in organizational studies rests on implicit phenomenological assumptions that vary in the extent to... View Details
    Keywords: Martha Lagace
    • Program

    Senior Executive Leadership Program—Middle East

    who can deliver value in a global context, drive new levels of innovation, and build accountable, high-performance organizations. Key Benefits The Senior Executive Leadership Program—Middle East prepares you to make the bold market moves... View Details
    • November 2008 (Revised September 2014)
    • Background Note

    Differences at Work: The Leadership Challenge

    By: Sandra J. Sucher
    This note reviews research findings on the leadership challenges of diversity, including the social psychology of similarity and difference, the value of multiple perspectives to problem-solving, the relationship between diversity and firm performance, and management... View Details
    Keywords: Prejudice and Bias; Leadership; Behavior; Ethics; Organizational Culture; Diversity
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    • 15 Mar 2011
    • First Look

    First Look: March 15

    failed to address important measurement and valuation issues that have arisen in the past 40 years of practice. This gap is illustrated with missed opportunities in risk measurement and management and the estimation of the fair value of... View Details
    Keywords: Sean Silverthorne