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  • 15 May 2020
  • Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

the future. Process planning and scenario planning make more sense than fixed projections because they focus on answerable questions. What is required to remain solvent per month? What startup costs will be required to return to “normal?”... View Details
Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence
  • 24 Aug 2009
  • Research & Ideas

SuperCorp: Values as Guidance System

computer companies prominent in 1975; it has entered and exited businesses, but it is recognizably the same institution. Common vocabulary and guidance for consistent decisions. The need for fast decisions and actions in far-flung or differentiated operations makes... View Details
Keywords: by Rosabeth Moss Kanter
  • 04 Jul 2016
  • Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

But with few exceptions, organizational structure has failed to keep up with other market-fueled technological innovation. As a result, a lot of companies are stuck in a structure rut, and aren’t operating as smoothly as they could be. “We have this sort of binge diet... View Details
Keywords: by Carmen Nobel
  • 10 May 2011
  • First Look

First Look: May 10

without controversy, to be a tool for empowering women. Here, using a randomized controlled trial, we examine whether access to and marketing of an individually held commitment savings product lead to an increase in female decision-making... View Details
Keywords: Sean Silverthorne
  • 24 Jul 2019
  • Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

course? Michael Luca: A deeper appreciation of the ways in which small—and sometimes subtle—changes in the way a process or product is structured can make a difference. Our intuition about these effects can also be off, which is why... View Details
Keywords: by Dina Gerdeman
  • 18 Sep 2013
  • Research & Ideas

Unspoken Cues: Encouraging Morals Without Mandates

first clarify, my work does not assess the success or failure of the socialization model described in Manufacturing Morals. I consider myself a process researcher, namely a scholar examining the ways in which human systems operate to... View Details
Keywords: by Sean Silverthorne; Education
  • 30 Sep 2008
  • First Look

First Look: September 30, 2008

with an increase in service quality, in this setting there is no significant relationship between service quality and profitability. My findings highlight the importance of attending to process discipline in certain service settings. They... View Details
Keywords: Martha Lagace
  • 20 Jan 2015
  • First Look

First Look: January 20

diplomacy, are not innate talents but can be learned. It lists problems that research has shown often occur in the process of seeking or giving advice, including being overconfident about one's own perspective, failing to seek advice from... View Details
Keywords: Sean Silverthorne
  • 14 Jul 2009
  • First Look

First Look: July 14

based in part on the likelihood of obtaining patents and in part on the projected cash flows of the business under various scenarios. This case examines issues of intellectual property in science, international differences in patent law, and the View Details
Keywords: Martha Lagace
  • 03 Jul 2012
  • First Look

First Look: July 3

Institutions Authors:Matthew Hall, Anette Mikes, and Yuval Millo Abstract In this study, we examine transformations in the influence of risk managers in two large U.K. banks over a period of six years. Our analysis highlights that a View Details
Keywords: Sean Silverthorne
  • 11 Jul 2005
  • Research & Ideas

The New International Style of Management

At Dell Beijing, Andy Klump (HBS MBA '03) was excelling at his job—selling computer hardware and services solutions to multinationals—when the company's 360-degree performance-review process underwent a change. As part of the new... View Details
Keywords: by Garry Emmons
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

exercise (Negotiation Strategy Simulation)—illuminate how through a thoughtful process of probing and testing, a negotiator may determine whether the other party tends to be cooperative or competitive. The material also demonstrates how... View Details
Keywords: Martha Lagace
  • 11 Dec 2012
  • First Look

First Look: Dec. 11

triggered by fault lines and coalitions. This review sets the stage for describing novel pathways through which identities and interests, when considered together, can affect team processes and outcomes. Design/approach-We use an extended... View Details
Keywords: Sean Silverthorne
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

for its global workforce of over 400,000 employees. The case explores the decision-making process that went into the design process and ultimately how they created a revised... View Details
Keywords: Dina Gerdeman
  • 14 Feb 2012
  • First Look

First Look: February 14

multi-level antecedents, mediating processes, and outcomes. We also discuss error management processes such as prevention, resilience, and learning and call for research to expand our currently limited understanding of how these View Details
Keywords: Carmen Nobel
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

expertise dissensus affects team processes and outcomes. We further advance theory by investigating the effects of expertise dissensus on all dimensions of team effectiveness: team performance, team viability, and individual member... View Details
Keywords: Sean Silverthorne
  • 15 Nov 2011
  • First Look

First Look: November 15

a process we term toolmaking (whereby experts create tools that embody their expertise) is central to the way in which experts garner influence in complex organizational settings. We develop a framework that conceptualizes the... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2022
  • News

June 2022 Alumni and Faculty Books

CMO tasked with returning a key consumer brand to relevance. Fin Tales is also the rare book about leading business turnarounds not from the top, where most leaders control all the levers of change, but from the middle, where thoughtful navigation of internal View Details
Keywords: Publishing Industries (except Internet); Information
  • 15 Jan 2013
  • First Look

First Look: January 15

Medical City Edmondson, Amy C., Sydney Ribot, and Tiona ZuzulHarvard Business School Case 613-022 Describes Lake Nona, a 7,000-acre residential and research cluster in central Florida, and its process and innovation culture, and Lake Nona... View Details
Keywords: Sean Silverthorne
  • 16 Dec 2020
  • Blog Post

Faculty Books Published in 2020

analytics, and AI-driven processes are transforming the nature of work. While we often still treat AI as the domain of a specific skill, business function, or sector, we have entered a new era in which AI is challenging the very concept... View Details
Keywords: All Industries