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  • December 2013 (Revised May 2021)
  • Case

Paul Levy: Confronting a 'Corporate Campaign' (A)

By: James K. Sebenius
Hospital CEO Paul Levy confronts an SEIU unionization drive via a "corporate campaign" aimed at undercutting the hospital's relationships with key internal and external constituencies. Having shepherded one of Boston's top teaching hospitals much of the way through a... View Details
Keywords: Dispute Resolution; Corporate Campaign; Negotiating Campaign; Bargaining; Health Care; Hospitals; Unions; Health Care and Treatment; Negotiation; Strategy; Negotiation Process; Labor Unions; Health Industry; Boston
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  • 2018
  • Working Paper

Oral History and Writing the Business History of Emerging Markets

By: Geoffrey Jones and Rachael Comunale
This working paper highlights the benefits that rigorous use of oral history can offer to research on the contemporary business history of emerging markets. Oral history can help fill some of the major information voids arising from the absence of a strong tradition of... View Details
Keywords: Oral History; Business History; Research; Emerging Markets
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  • October 2010 (Revised January 2011)
  • Case

Toyota Recalls (A): Hitting the Skids

By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson
In the fall of 2009, Toyota Motor Corporation, once revered for its commitment to quality and reliability, faced a highly publicized series of recalls in the United States representing approximately a year's worth of sales in one of its most important markets. While... View Details
Keywords: Communication Strategy; Crisis Management; Brands and Branding; Quality; Public Opinion; Auto Industry; Japan; United States
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  • 04 Aug 2009
  • First Look

First Look: August 4

games with complete information. Silenced by Fear: The Nature, Sources, and Consequences of Fear at Work Authors:Jennifer Kish Gephart, James R. Detert, Linda K. Trevino, and Amy C. Edmondson Publication:Research in Organizational... View Details
Keywords: Martha Lagace
  • January–February 2018
  • Article

The New CEO Activists

By: Aaron K Chatterji and Michael W. Toffel
Though corporations have been lobbying the government and making campaign donations for a long time now, in recent years a dramatic new trend has emerged in U.S. politics: CEOs are taking very public stands on thorny political issues that have nothing to do with their... View Details
Keywords: Government Policy; Rights; Leadership & Corporate Accountability; Sustainability; Leadership; Corporate Accountability; Policy; Social Issues; Communication Intention and Meaning; United States
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  • 2005
  • Working Paper

Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations

By: James R. Detert and Amy C. Edmondson
This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details
Keywords: Prejudice and Bias; Working Conditions; Knowledge Management; Attitudes; Organizational Culture
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  • 28 May 2013
  • First Look

First Look: May 28

learn the unvarnished truth from relevant stakeholders about how the design and behavior of the organization is misaligned with its goals and strategy. The Strategic Fitness Process (SFP) was designed to enable leaders to overcome organizational View Details
Keywords: Sean Silverthorne
  • 25 Feb 2013
  • Working Paper Summaries

Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems

Keywords: by Anita L. Tucker
  • 13 Feb 2024
  • Research & Ideas

Breaking Through the Self-Doubt That Keeps Talented Women from Leading

your eminence?” The question was met with a period of silence before Strickland answered simply: “I never applied.” That’s just one example of a high-achieving woman choosing not to put herself forward for a high-level position. Coffman’s... View Details
Keywords: by Kara Baskin
  • 15 Mar 2024
  • HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

“We’ve let this fear of litigation prevent us from even acknowledging age at work, to the point that we pretend workers in their 60s or 70s might do their jobs forever.” This silence about age can lead to surprise transitions that are... View Details
Keywords: by Avery Forman
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

says Beer, the Cahners-Rabb Professor of Business Administration, Emeritus. “So there’s this organizational silence, where no one feels comfortable speaking truth to power.” Avoiding a cynical organization This silence is not only a... View Details
Keywords: by Dina Gerdeman
  • 30 Sep 2019
  • Book

6 Steps to Building a Better Workplace for Black Employees

companies, and, more often than not, business leaders remain silent on the issue. That cloak of silence from the top tends to enfold all employees. Ellis Cose, an author of several books about race and public policy, writes that young... View Details
Keywords: by Dina Gerdeman
  • 28 Jun 2021
  • Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

Soon after the COVID-19 pandemic was declared in March 2020, Harvard Business School professor Ethan Rouen walked through Harvard Square in Cambridge, Massachusetts, and was unsettled by the silence and emptiness in a spot that is... View Details
Keywords: by Lane Lambert
  • 13 May 2013
  • Research & Ideas

How to Spot a Liar

with the accuracy of the receivers' suspicions. They also noted instances in which receivers showed no suspicion toward deceivers. On average, receivers tended to trust the bald-faced liars far more than they trusted the allocators who tried to deceive by omission. In... View Details
Keywords: by Carmen Nobel
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

thing is happening, can I get it to you tomorrow?" And he can read you in person. Another tip is that when you're working virtually, silence does not indicate agreement. So you have to actively inquire more than you would with a... View Details
Keywords: by Carmen Nobel
  • 26 Mar 2020
  • Research & Ideas

7 Leadership Principles for Managing in the Time of Coronavirus

in which to communicate decisions and priorities, but also have rapid communication to the entire body of constituents—not delays over hours or days or, even worse, weeks. Silence is absolutely the worst possible thing that you allow to... View Details
Keywords: by John A. Quelch; Health
  • 17 Apr 2019
  • Research & Ideas

How Managers Stifle Creativity

The slate of companies going public this year— Pinterest, Slack Technologies, and Uber, to name a few—should silence anyone who doubts the power of a bold idea. After all, one seemingly crazy brainstorm can up end an entire industry,... View Details
Keywords: by Danielle Kost
  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

values, strategy, and priorities sufficiently and often in person. And equally important, organizational silence prevails about barriers to effectiveness, commitment, and performance. This barrier makes the silent killers self-sealing and... View Details
Keywords: by Martha Lagace
  • 17 Jan 2019
  • Research & Ideas

Why Business Should Support Employees Who Are Caregivers

careers began when men dominated the workforce and women shouldered all caregiving needs. Now a vicious cycle persists: Employees suffer in silence and eschew potentially helpful benefits, and employers assume that employees are coping... View Details
Keywords: by Danielle Kost; Health
  • 31 Jul 2019
  • Research & Ideas

Distressed Employees? Try Resilience Training

times more likely to experience work-related problems than employees with chronic physical illnesses like diabetes or heart disease. So why do many companies fail to help their workers battle mental health disorders? “There’s a silence... View Details
Keywords: by Dina Gerdeman; Health

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