Publications

January – February 2008
Article

Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

By: Zeynep Ton and Robert S. Huckman

We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details

Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States

Find at Harvard

Read Now

October 2016 (Revised March 2019)
Case

Carrum Health: Scaling Bundled Payments

By: Robert S. Huckman and Sarah Mehta

Founded in 2014, Carrum Health helped self-insured employers located in three markets (San Diego, California; Seattle, Washington; and San Francisco, California) save money on their employees’ planned surgeries. It did so by contracting directly with top-quality... View Details

Keywords: Health Financing; Health Insurance; Value-based Healthcare Reimbursements; Bundled Payments; Innovation; Scale; Health; Health Care and Treatment; Cost Management; Growth and Development Strategy; Decision Choices and Conditions; Health Industry; California; San Francisco; San Diego; Seattle

Web

Health Care Initiative - Health Care

Academics “ With each new class comes a variety of opportunities around the case, which adds to the richness of the teaching and learning experience. ” Robert S. Huckman Howard... View Details

April 2006 (Revised June 2008)
Case

New Balance Athletic Shoe, Inc.

By: H. Kent Bowen, Robert S. Huckman and Carin-Isabel Knoop

Considers whether New Balance, one of the world's five largest manufacturers of athletic footwear, should respond to Adidas' planned acquisition of Reebok--a transaction that would join the second- and third-largest companies in the industry. Highlights the unique... View Details

Keywords: Mergers and Acquisitions; Production; Supply Chain Management; Performance Improvement; Competition; Consolidation; Apparel and Accessories Industry

Web

Impact Stories - Impact Stories

Impact Stories Impact Stories The Godmother of Consumer-Driven Health Care Regina E. Herzlinger Each New Class Brings Opportunity Robert S. Huckman Play Making better decisions... View Details

Web

Impact - Health Care

areas. Impact Stories The Godmother of Consumer-Driven Health Care Regina E. Herzlinger Each New Class Brings Opportunity Robert S. Huckman Making better decisions when it... View Details

Web

Health Care - Faculty & Research

on Care Delivery By: Jacob C. Jameson, Soroush Saghafian, Robert S. Huckman and Nicole Hodgson February 2025 | Article | Health Services Research Objectives: To examine... View Details

Web

Student Research - Doctoral

results Jonas Heese Accounting and Management 1 results More Robert S. Huckman Technology and Operations Management 2 results Victoria Ivashina Finance 1 results Jon M.... View Details

October 2008 (Revised June 2011)
Case

JetBlue Airways: Managing Growth

By: Robert S. Huckman and Gary P. Pisano

Considers the situation facing David Barger, President and CEO of JetBlue Airways, in May 2007 as he addresses the airline's need to slow its growth rate in the response to increasing fuel costs and the effects of major operational crisis for the airline in February... View Details

Keywords: Growth and Development Strategy; Growth Management; Operations; Performance Capacity; Performance Efficiency; Competitive Strategy; Air Transportation Industry