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  • November–December 2024
  • Article

Outcome-Driven Dynamic Refugee Assignment with Allocation Balancing

By: Kirk Bansak and Elisabeth Paulson
This study proposes two new dynamic assignment algorithms to match refugees and asylum seekers to geographic localities within a host country. The first, currently implemented in a multi-year pilot in Switzerland, seeks to maximize the average predicted employment... View Details
Keywords: AI and Machine Learning; Refugees; Geographic Location; Employment
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  • 2017
  • Working Paper

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance

By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload, individuals can increase their service time, up to a point, to complete work more... View Details
Keywords: Employees; Decision Making; Performance Effectiveness; Performance Productivity
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  • June 2020 (Revised May 2022)
  • Case

Vanguard Retail Operations (A)

By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or... View Details
Keywords: Pooling; Generalist Model; Specialist Model; Operations; Service Operations; Management; Job Design and Levels; Financial Services Industry; United States
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  • June 2020 (Revised August 2020)
  • Supplement

Vanguard Retail Operations (B)

By: Willy C. Shih and Antonio Moreno
The first two cases in this series are set in the financial services industry, and explore whether it is better for back-office workers to be generalists who provide the flexibility of being able to handle the complete range of transactions that the company faces or... View Details
Keywords: Pooling; Generalist Model; Specialist Model; Service Operations; Management; Financial Services Industry; United States
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  • June 2019 (Revised February 2020)
  • Case

Eric Hawkins Leading Agile Teams @ Digitally-Born AppFolio (A)

By: Tsedal Neeley, Paul Leonardi and Michael Norris
Eric Hawkins, director of engineering at AppFolio—a digital technology firm that offered cloud-based business software to small and medium sized companies—was shocked by an unusual request from his senior leadership team. Could Hawkins and one of his agile teams build... View Details
Keywords: Values; Agile; Vision; Corporate Culture; Leadership; Values and Beliefs; Organizational Culture; Decision Choices and Conditions; Digital Transformation; Technology Industry; United States; California
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  • May–June 2024
  • Article

Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs

By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details
Keywords: Prejudice and Bias; Gender; Training; Recruitment; Personal Development and Career
Related
  • 2023
  • Working Paper

Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs

By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details
Keywords: STEM; Selection and Staffing; Gender; Prejudice and Bias; Training; Equality and Inequality; Competency and Skills
Related
  • 01 Mar 2013
  • Working Paper Summaries

Hurry Up and Wait: Differential Impacts of Congestion, Bottleneck Pressure, and Predictability on Patient Length of Stay

Keywords: by Jaeker Berry Jillian & Anita L. Tucker; Health
  • 31 Jan 2014
  • Working Paper Summaries

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health
  • 18 Apr 2013
  • Working Paper Summaries

The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health
  • 15 Feb 2022
  • Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

notice that I am not as sharp as I used to be. Other people receive the social and professional attention I used to receive. I have to decrease my workload and step back from daily activities I once completed with ease. I am no longer... View Details
Keywords: by Avery Forman
  • 16 Nov 2021
  • HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

attendance and behavior, asked some workers to reapply for their jobs, and gave what seemed like unmanageable workloads to others. Some employees returned from vacation to find that a company car, badge, or desk had been stripped from... View Details
Keywords: by Michael Blanding
  • Web

Business Fundamentals Course - CORe | HBS Online

outside the platform or preparing for and taking the three-hour CORe final exam. In the standard versions of CORe—10-week and 12-week cohorts—you should be prepared to spend more time per week on the program. Although we have smoothed out the View Details
  • 03 Dec 2015
  • Blog Post

4 Things You Need to Know About Independent Projects

project I would say it's definitely workload intensive. My fall IP took quite a bit of time in clumps, including many hours over winter break, whereas my spring IP was much gentler on my time. Consider that time commitment when you are... View Details
  • 06 Oct 2010
  • Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

time they tried a big change (in their case, the "customer centric" initiative), they were unsuccessful, and some of the consequences (impossible workloads for a while, a few good people's careers derailed) were very unpleasant.... View Details
Keywords: by John Kotter & Lorne A. Whitehead
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

were instituted, the company’s most productive salespeople left the firm at a significantly higher rate (28 percent) than other agents. The result was a 6 percent sales decline. However, among those who stayed, their workloads did not... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

tougher time getting work done than others. Whenever possible, managers should trust workers to make decisions about what they can and cannot accomplish, Neeley says. And based on input from employees, managers may want to evaluate each employee’s View Details
Keywords: by Dina Gerdeman
  • 03 Dec 2021
  • Blog Post

Physicians Off the Beaten Path

guests they have interviewed. “The workload is very high so you don’t get exposure to other career opportunities. The path is a very siloed trajectory. That’s how we think about exposure,” says Faraz. “There is far more to medicine than... View Details
  • Web

Scaling Work - Research Computing Services

https://docs.rc.fas.harvard.edu/kb/parallel-matlab-pct-dcs/ ). As the Odyssey cluster uses a different workload manager, the code has been adapted to the workload manager on the HBS compute grid. This page... View Details
  • Web

John H. McArthur | About

multiple dimensions, including gender, home country, and socio-economic background. McArthur focused as well on further strengthening the MBA curriculum. An initial review of the first year of the program in 1982 led to changes in student View Details