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- All HBS Web (66)
- Faculty Publications (13)
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- 16 Nov 2016
- Research & Ideas
Turning One Thousand Customers into One Million
customers by matching them “by hand” with early suppliers (e.g., Etsy scoured craft fairs to sign up artisans); acquiring them in bulk (Uber ran promotions during concerts and events); and doing whatever it took to make their offerings... View Details
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
consumers in the dining area. On average, restaurants spend 30 percent of their revenue on labor. With increasing focus on fair wages and legislated wage increases, restaurants... View Details
- September 2003 (Revised January 2004)
- Case
Wal-Mart Stores in 2003
By: Pankaj Ghemawat, Stephen P. Bradley and Ken Mark
Examines Wal-Mart's development over three decades and provides financial and descriptive detail of its domestic operations. In 2003, Wal-Mart's Supercenter business has surpassed its domestic business as the largest generator of revenues. Its international operation... View Details
Keywords: Wages; Fairness; Corporate Strategy; Operations; Labor Unions; Problems and Challenges; Gender; Globalized Firms and Management; Competitive Advantage; Retail Industry; United States
Ghemawat, Pankaj, Stephen P. Bradley, and Ken Mark. "Wal-Mart Stores in 2003." Harvard Business School Case 704-430, September 2003. (Revised January 2004.)
- 01 Jun 2007
- What Do You Think?
How Should Pay Be Linked to Performance?
can make enormous performance-based incentives in the odd years and none in the even years (ironically, when the large performance-based pay is reported to the public), thus netting a substantial performance bonus while producing little long-term benefits for owners?... View Details
Keywords: by Jim Heskett
- March 2020 (Revised August 2020)
- Case
Culture at Google
By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta
Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details
Keywords: Human Resources; Employee Relationship Management; Recruitment; Retention; Resignation and Termination; Labor; Working Conditions; Employment; Labor Unions; Wages; Law; Lawsuits and Litigation; Rights; Ethics; Values and Beliefs; Fairness; Organizations; Organizational Culture; Mission and Purpose; Social Psychology; Attitudes; Behavior; Conflict Management; Trust; Motivation and Incentives; Prejudice and Bias; Power and Influence; Information Technology; Internet and the Web; Information Infrastructure; Society; Social Issues; Culture; Civil Society or Community; Demographics; Diversity; Ethnicity; Gender; Race; Technology Industry; North and Central America; United States; California
Hsieh, Nien-hê, Amy Klopfenstein, and Sarah Mehta. "Culture at Google." Harvard Business School Case 320-050, March 2020. (Revised August 2020.)
- 01 Nov 2019
- What Do You Think?
Should Non-Compete Clauses Be Abolished?
company has enough interest in the skill set that the individual brings in then they are limiting their talent pool when someone declines due to the NCA.” Edward Sixt contributed this argument against NCAs: “ it is not just or fair to... View Details
Keywords: by James Heskett
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
schedules, but still remain employed by the company. In addition to weighing the financial costs and benefits, students discussed the fairness of each option. Some thought furloughs were the fairer option because they instilled a sense of... View Details
- 10 Aug 2015
- Research & Ideas
Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers
Here's a tip for companies looking to woo customers away from the competition: Besides advertising fair prices for your products, try advertising fair wages for your employees.... View Details
- 09 Nov 2015
- Research & Ideas
These Employers Pay Higher Salaries than Necessary
price you can. As you walk out of the shop, you can’t shake the feeling that you just got fleeced—forced to pay just slightly more than a local would pay. The fact is, you are probably right. No matter how vigilant you are, it’s hard to get a View Details
- September 2020
- Case
Uber at a Crossroads (2017)
By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details
Keywords: Business Startups; Business Model; Customer Satisfaction; Fairness; Values and Beliefs; Price; Profit; Revenue; Investment; Government Legislation; Business History; Compensation and Benefits; Resignation and Termination; Employment; Wages; Lawfulness; Leadership Style; Leading Change; Management Style; Market Entry and Exit; Digital Platforms; Product Design; Organizational Culture; Problems and Challenges; Attitudes; Strategy; Competitive Strategy; Expansion; Transportation Networks; Mobile and Wireless Technology; Valuation; Transportation Industry; Technology Industry; United States
Casadesus-Masanell, Ramon, and Karen Elterman. "Uber at a Crossroads (2017)." Harvard Business School Case 721-376, September 2020.
- 25 Oct 2006
- Op-Ed
Fixing Executive Options: The Veil of Ignorance
insight was that the fair solution could be determined by creating uncertainty about the position the person choosing the outcome would find him- or herself in. In short, the person cutting the cake has to decide the size of the slices... View Details
Keywords: by Mihir Desai & Joshua Margolis
- 20 Nov 2012
- First Look
First Look: November 20
time. Read the paper: http://www.europeanceo.com/business-and-management/2012/07/iso-standards-stamp-approval/ Children Develop a Veil of Fairness Authors:Alex Shaw, Natalia Montinari, Marco Piovesan, Kristina Olson, Francesca Gino, and... View Details
Keywords: Sean Silverthorne
- 04 Jan 2012
- What Do You Think?
Income Inequality: What’s the Right Amount?
depressed " (Yaron Kaufman); "when motives switch from serving to grabbing" (Gerald Nanninga); "the amount that allows the stakeholders to know 'we're all in this together, and apart from our natural not manmade limitations, we all have just and... View Details
Keywords: by Jim Heskett
- 31 Mar 2002
- What Do You Think?
Is This the Decade of the Investor?
to assess the fairness of the division of returns. And before making assumptions about the future, "we still need to get a firm handle on just how much productivity increased before we take actions based upon assumptions of increased... View Details
Keywords: by James Heskett
- 23 Oct 2012
- First Look
First Look: October 23
allocation of deceased donor kidneys to patients on a waiting list, in a fair and efficient way. We focus on policies that have the same form as the one currently used in the United States. In particular, we consider policies that are... View Details
Keywords: Sean Silverthorne
- 04 Jan 2021
- What Do You Think?
How Do We Sustain Organization Diversity?
December 16, 2020. Summing up last month’s column My column last month about job training inequality and economic growth sparked many insightful comments about the role of markets as arbiters of fairness and the nature of competition for... View Details
Keywords: by James Heskett
- 23 Jun 2009
- First Look
First Look: June 23
a surcharge for tall ones? The standard Utilitarian framework for tax analysis answers this question in the affirmative. Moreover, a plausible parameterization using data on height and wages implies a substantial height tax: a tall person... View Details
Keywords: Martha Lagace
- 07 Sep 2011
- First Look
First Look: Sept. 7
Fragmented upstream and downstream channels instead persist, with strong odds against upstream suppliers waging a successful defense of material interests. Such distinctive industrial structures, we show, were a direct result of whether... View Details
Keywords: Sean Silverthorne
- 18 Feb 2009
- First Look
First Look: February 18, 2009
must choose to improve an old technology (steel) or to develop a new material (carbon fiber). The decision must take into account a complicated context: increased demand for the "old" steel products made in Italy, increasing power of carbon fiber... View Details
Keywords: Martha Lagace
- 12 Apr 2018
- Op-Ed
Op-Ed: The Trouble with Tariffs
That’s not helpful to companies, consumers, or economies. Related Reading: Trump’s Tariffs Could Harm Allies as Much as Opponents Is China About to Overtake the US for World Trade Leadership? The ‘Mother of Fair Trade’ was an Unabashed... View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications