Publications

11 Oct 2016
News

Baker Library Exhibit Focuses On Polaroid & Edwin Land

25 Jul 2017
News

Travel Podcasts for Summer Trips

September 2023 (Revised December 2023)
Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn

Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details

Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States

22 Nov 2010
News

The Business of Weird: Why People Pay for Bizarre Experiences

10 Mar 2011
News

Warren Adams: Searching for profits and saving Patagonia

03 Apr 2019
News

Plan a Careful Budget, Then Get Ready to Splurge

23 May 2013
News

I’m Out of the Office. No, Really. I Am.

21 Mar 2021
News

What Is a Sick Day When You’re Working from Home?

August 2016
Article

The Role of (Dis)similarity in (Mis)predicting Others' Preferences

By: Kate Barasz, Tami Kim and Leslie K. John

Consumers readily indicate liking options that appear dissimilar—for example, enjoying both rustic lake vacations and chic city vacations or liking both scholarly documentary films and action-packed thrillers. However, when predicting other consumers’ tastes for the... View Details

Keywords: Perceived Similarity; Prediction Error; Preference Prediction; Self-other Difference; Social Inference; Cognition and Thinking; Perception; Forecasting and Prediction

04 Nov 2011
News

Americans Work Too Much for Their Own Good: de Graaf and Batker

29 Jul 2013
News

Monarchs versus managers

26 Aug 2015
News

The Company We Keep

June 2022 (Revised March 2024)
Case

Netflix's Culture: Binge or Cringe?

By: Hubert Joly, Leonard A. Schlesinger, James Barnett and Stacy Straaberg

In May 2022, streaming entertainment company Netflix lost customers for the first time in more than 10 years. Once a first mover in the streaming landscape, Netflix was facing competition from Amazon Prime Video, Disney+, HBO Max, and others. A key component of... View Details

27 May 2020
Blog Post

Creating Unity and Belonging through Food and Dance: ‘EKTA’ at HBS

As I sat next to dad on our way to the Srinagar airport, I reflected on how this could be our last family vacation for a long time. The end of August was approaching and soon I would be in a far corner of the world at Harvard Business... View Details

August 2007
Case

Manila Water Company

By: V. Kasturi Rangan, David Wheeler and Jane Comeault

In 1997, the Philippines government privatized its water utility in the metropolitan Manila area. The East Zone concession was won by Manila Water Company and the West Zone concession by Maynilad Water Services. Over the next decade, Manila Water turned in an... View Details

Keywords: Business Model; Framework; Business or Company Management; Bids and Bidding; Privatization; Performance Improvement; Utilities Industry