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  • 12 Jan 2011
  • News

GOP retreat draws conservative stars

  • 24 Oct 2017
  • News

The IT Transformation Health Care Needs

  • April 2009
  • Case

Performance Management at Intermountain Healthcare

By: Richard M.J. Bohmer and Alexander Romney
Intermountain Healthcare is a 21-hospital integrated delivery system serving Utah and southern Idaho that is nationally recognized for its highly structured approach to managing the quality of clinical care. This case describes Intermountain's system for improving... View Details
Keywords: Financial Strategy; Health Care and Treatment; Standards; Service Delivery; Outcome or Result; Motivation and Incentives; Health Industry; Idaho; Utah
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  • 23 Jan 2024
  • Video

Harvard Dialogues: Leading When It’s Difficult

  • August 2024
  • Case

Lucky Ones Coffee: Employing People with Disabilities

By: Richard S. Ruback, Robin Greenwood, Joe Higgins, Matthew Preble and Dave Habeeb
Katie Holyfield and Taylor Matkins founded The Lucky Ones Coffee in 2017 with a mission to create jobs in Park City, Utah for people with intellectual and developmental disabilities. The company quickly earned strong support from the local community, and by early 2023... View Details
Keywords: Entrepreneurship; Selection and Staffing; Growth and Development Strategy; Mission and Purpose; Service Industry; Tourism Industry; Retail Industry; Food and Beverage Industry; Utah; United States
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    Christopher T. Stanton

    Christopher Stanton is Marvin Bower Associate Professor of Business Administration in the Entrepreneurial Management Unit. Professor Stanton's research streams focus on personnel economics, organizational economics, labor markets, and entrepreneurship. His MBA... View Details

    • September 2017 (Revised February 2023)
    • Case

    Intermountain Healthcare: Pursuing Precision Medicine

    By: Richard G. Hamermesh, Kathy E. Giusti, Robert S. Huckman and Julia Kelley
    Headquartered in Salt Lake City, Intermountain Healthcare operates 23 hospitals and hundreds of clinics in Utah and Idaho and provides insurance to approximately 850,000 patients through its insurance arm, SelectHealth. In 2013, Intermountain, known for its commitment... View Details
    Keywords: Precision Medicine; Healthcare; Innovation; Cancer; Cancer Research; Health Care; Technology; Health Care and Treatment; Innovation Leadership; Disruptive Innovation; Entrepreneurship; Decision Choices and Conditions; Health Industry; Insurance Industry; Utah; United States; North America
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    • Research Summary

    Overview

    The Information Age has introduced well-received opportunities to track performance. Fitbits and Fuelbands allow individuals to track their own performance; companies like Uber and leading hospitals help you choose a driver or a doctor based on how others rated... View Details

    Keywords: Management Accounting; Disclosure; Performance Measurement; Incentives; Control; Education; Education Industry; Health Industry; Transportation Industry; Energy Industry; Auto Industry; United States; Japan; India

      Steven C. Wheelwright

      Steve Wheelwright is the Edsel Bryant Ford Professor of Business Administration, Emeritus at Harvard Business School.

      Following his retirement from HBS in 2006, he served with former Dean Kim B. Clark at BYU-Idaho and then from 2007-2015 he served as... View Details

      • Research Summary

      Overview

      The Information Age has introduced well recieved opportunities to track performance. Fitbits and Fuelbands show individuals their own performance; service companies including Uber and leading hospitals help pick from drivers or doctors based on how others rate them;... View Details
      Keywords: Management Accounting; Performance Measurement; Incentives; Control; Healthcare Industry; Education; Education Industry; Health Industry; Transportation Industry; Energy Industry; Auto Industry; United States; Japan; India
      • Web

      Browse All Articles, Research, & Case Studies - HBS Working Knowledge

      Utah Help Solve Underemployment for People with Disabilities? Re: Richard S. Ruback Katie Holyfield and Taylor Matkins founded Lucky Ones Coffee in 2017, a coffee shop with a mission to create jobs in Park City, Utah, for people with... View Details
      • Web

      Programs & Events - Alumni

      the continent. Load More Cold Call Podcast 29 Oct 2024 HBS Working Knowledge Can a Coffee Shop in Utah Help Solve Underemployment for People with Disabilities? Skydeck Podcast 21 Mar 2025 Skydeck What We Can Learn From “The Oracle of Wall... View Details
      • Web

      Finance - Faculty & Research

      Faculty News HBS Working Knowledge 12 Nov 2024 Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers Re: Paul A. Gompers 08 Nov 2024 How Private Investors Can Help Solve Africa's Climate Crisis Re: John D. Macomber 29 Oct 2024 Can a Coffee Shop in... View Details
      • Web

      Partners - Case Method Project

      Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming AK HI WA OR CA ID NV UT AZ MT WY CO NM ND SD NE KS OK TX MN... View Details
      • 01 Sep 2023
      • News

      Money Does Grow on (Family) Trees

      speedy and seamless technology. Any family tree documenting the modern genealogy industry would have its roots in Utah at the turn of the 20th century. In 1894, the Church of Jesus Christ of Latter-day Saints established the Genealogical... View Details
      Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
      • Web

      NVC Regions - Alumni

      California Maya Krish , Staff lead Eli Busen , MBA 2015 Vince K Lane , OPM 37 Western US - HBS Association of Southern California Joseph Grimes , MBA 1988 Candace Ng , MBA 1996 Western US States Alaska Arizona California Colorado Hawaii Idaho Montana Nevada New Mexico... View Details
      • Web

      Entrepreneurship - Faculty & Research

      Gompers 29 Oct 2024 Can a Coffee Shop in Utah Help Solve Underemployment for People with Disabilities? Re: Richard S. Ruback 15 Oct 2024 What Sequoia Capital Can Teach Leaders About Sustaining Long-Term Growth Re: Jo Tango & Christina M.... View Details
      • 01 Jun 1998
      • News

      Simmons Family Endows Professorship

      entrepreneur who founded a major ranching enterprise, a sugar factory, a flour mill, a bank, and a general store. Tibby's father, Laurence, headed one of E.P.'s many successful endeavors, the First National Bank of Layton. Roy and Tibby met when they were students at... View Details
      • Web

      News & Commentary - Advancing Racial Equity

      progress. See Alumni Stories Faculty Commentary 29 Oct 2024 Richard Ruback Cold Call Can a Coffee Shop in Utah Help Solve Underemployment for People with Disabilities? Can a Coffee Shop in Utah Help Solve... View Details
      • Web

      Competitiveness of States & Regions - Institute For Strategy And Competitiveness

      Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia... View Details