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  • Article

How Implicit Beliefs Influence Trust Recovery

By: M. Haselhuhn, M.E. Schweitzer and A. Wood
After a trust violation, some people are quick to forgive, whereas others never trust again. In this report, we identify a key characteristic that moderates trust recovery: implicit beliefs of moral character. Individuals who believe that moral character can change... View Details
Keywords: Values and Beliefs; Trust
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  • 20 Mar 2017
  • News

Would it really ‘never hurt’ for Trump to apologize?

    Paul Hamilton

    Paul studies the economic complements needed for firms to realize productivity gains from machine learning and artificial intelligence. These complements include data, human capital & skills, organizational processes, and business models. 
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    • 29 Jan 2018
    • News

    How to Build Trust with Colleagues You Rarely See

    • 2009
    • Article

    Adverse Selection in Online 'Trust' Certifications

    By: Benjamin Edelman
    Widely used online "trust" authorities issue certifications without substantial verification of recipients' actual trustworthiness. This lax approach gives rise to adverse selection: the sites that seek and obtain trust certifications are actually less trustworthy than... View Details
    Keywords: Online Technology; Web Sites; Trust; Governance Compliance; Value; Complexity
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    • 2016
    • Article

    Peer-to-Peer Markets

    By: Liran Einav, Chiara Farronato and Jonathan Levin
    Peer-to-peer markets such as eBay, Uber, and Airbnb allow small suppliers to compete with traditional providers of goods or services. We view the primary function of these markets as making it easy for buyers to find sellers and engage in convenient, trustworthy... View Details
    Keywords: Peer-to-peer; Online Platforms; Matching; Innovation; Digital Platforms; Marketplace Matching; Market Design; Internet and the Web; Technology Adoption; Network Effects; Market Entry and Exit
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    • January–February 2011
    • Article

    Adverse Selection in Online 'Trust' Certifications and Search Results

    By: Benjamin Edelman
    Widely used online "trust" authorities issue certifications without substantial verification of recipients' actual trustworthiness. This lax approach gives rise to adverse selection: the sites that seek and obtain trust certifications are actually less trustworthy than... View Details
    Keywords: Online Advertising; Governing Rules, Regulations, and Reforms; Policy; Safety; Trust; Internet; Search Technology; Web Sites
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    • Article

    Trust and Incentives in Agency

    By: Ramon Casadesus-Masanell and Daniel F Spulber
    Contracts between a principal and an agent are not formed in a vacuum. Although formal contracts between a principal and an agent contain explicit incentives for performance, the relationship between a principal and an agent also involves implicit incentives. Three... View Details
    Keywords: Trust; Motivation and Incentives; Agency Theory; Contracts; Market Transactions; Performance; Relationships; Societal Protocols; Legal Liability; Cost
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    • Article

    The Deception Spiral: Corporate Obfuscation Leads to Perceptions of Immorality and Cheating Behavior

    By: D.M. Markowitz, M. Kouchaki, J.T. Hancock and F. Gino
    In four studies, we evaluated how corporate misconduct relates to language patterns, perceptions of immorality, and unethical behavior. First, we analyzed nearly 190 codes of conduct from S&P 500 manufacturing companies and observed that corporations with ethics... View Details
    Keywords: Obfuscation; Corporate Unethicality; Deception; Deception Spiral; Organizations; Values and Beliefs; Ethics; Perception; Behavior
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    • Article

    Third-Party Punishment as a Costly Signal of High Continuation Probabilities in Repeated Games

    By: Jillian J. Jordan and David G. Rand
    Why do individuals pay costs to punish selfish behavior, even as third-party observers? A large body of research suggests that reputation plays an important role in motivating such third-party punishment (TPP). Here we focus on a recently proposed reputation-based... View Details
    Keywords: Direct Reciprocity; Evolution; Dispersal; Cooperation; Trust; Reputation; Game Theory
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    • 2010
    • Working Paper

    Agency Revisited

    By: Ramon Casadesus-Masanell and Daniel F. Spulber
    The article presents a comprehensive overview of the principal-agent model that emphasizes the role of trust in the agency relationship. The analysis demonstrates that the legal remedy for breach of duty can result in a full-information efficient outcome eliminating... View Details
    Keywords: Ethics; Contracts; Agency Theory; Mathematical Methods; Behavior; Trust
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    • September 2004
    • Article

    Trust in Agency

    By: Ramon Casadesus-Masanell
    Existing models of the principal-agent relationship assume the agent works only under extrinsic incentives. However, many observed agency contracts take the form of a fixed payment. For such contracts to succeed, the principal must trust the agent to work in the... View Details
    Keywords: Trust; Agency Theory; Relationships; Behavior; Motivation and Incentives; Contracts; Business Model; Emotions; Forecasting and Prediction; Ethics; Standards; Risk and Uncertainty
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    • June 2020
    • Article

    In Generous Offers I Trust: The Effect of First-offer Value on Economically Vulnerable Behaviors

    By: M. Jeong, J. Minson and F. Gino
    Negotiation scholarship espouses the importance of opening a bargaining situation with an aggressive offer, given the power of first offers to shape concessionary behavior and outcomes. In our research, we identify a surprising consequence to this common prescription.... View Details
    Keywords: Attribution; Interpersonal Interaction; Judgment; Social Interaction; Inference; Open Data; Open Materials; Preregistered; Negotiation Offer; Strategy; Behavior; Interpersonal Communication; Trust; Outcome or Result
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    • 2015
    • Working Paper

    Political Identity and Trust

    By: Pablo Hernandez and Dylan Minor
    We explore how political identity affects trust. Using an incentivized experimental survey conducted on a representative sample of the U.S. population, we vary information about partners' partisan identity to elicit trust behavior, beliefs about trustworthiness, and... View Details
    Keywords: Trust
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    • 22 Apr 2019
    • HBS Seminar

    Francesca Rossi, AI Ethics Global Leader, IBM

    • January 26, 2016
    • Article

    Hiding Personal Information Reveals the Worst

    By: Leslie K. John, Kate Barasz and Michael I. Norton
    Seven experiments explore people's decisions to share or withhold personal information and the wisdom of such decisions. When people choose not to reveal information—to be "hiders"—they are judged negatively by others (experiment 1). These negative judgments emerge... View Details
    Keywords: Disclosure; Transparency; Policy-making; Privacy; Information; Corporate Disclosure; Decision Choices and Conditions; Trust
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    • July 2024
    • Article

    Acceptance of Automated Vehicles Is Lower for Self than Others

    By: Stuti Agarwal, Julian De Freitas, Anya Ragnhildstveit and Carey K. Morewedge
    Road traffic accidents are the leading cause of death worldwide for people aged 2–59. Nearly all deaths are due to human error. Automated vehicles could reduce mortality risks, traffic congestion, and air pollution of human-driven vehicles. However, their adoption... View Details
    Keywords: Transportation; Risk and Uncertainty; Technology Adoption; Prejudice and Bias
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    • October 2021
    • Article

    Communicating Resource Scarcity and Interpersonal Connection

    By: Grant E. Donnelly, Anne V. Wilson, Ashley V. Whillans and Michael I. Norton
    Consumers often cite insufficient time or money as an excuse for rejecting social invitations. We explore the effectiveness of these excuses in preserving interpersonal relationships. Six studies—including perceptions of couples planning their wedding—demonstrate that... View Details
    Keywords: Time; Interpersonal Relationships; Communication; Money; Relationships; Interpersonal Communication
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    • May 2021
    • Article

    Ideology and Composition Among an Online Crowd: Evidence From Wikipedians

    By: Shane Greenstein, Grace Gu and Feng Zhu
    Online communities bring together participants from diverse backgrounds and often face challenges in aggregating their opinions. We infer lessons from the experience of individual contributors to Wikipedia articles about U.S. politics. We identify two factors that... View Details
    Keywords: User Segregation; Online Community; Contested Knowledge; Collective Intelligence; Ideology; Bias; Wikipedia; Knowledge Sharing; Perspective; Government and Politics
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      Himabindu Lakkaraju

      Himabindu "Hima" Lakkaraju is an Assistant Professor of Business Administration at Harvard Business School. She is also a faculty affiliate in the Department of Computer Science at Harvard University, the Harvard Data Science Initiative, Center for Research on... View Details