Phone Lines - Publications - Faculty & Research

17 May 2017
Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

United States. Some of the resumes included information that clearly pointed out the applicants’ minority status, while others were whitened, or scrubbed of racial clues. The researchers then created email accounts and phone numbers for... View Details

Keywords: by Dina Gerdeman

04 Dec 2012
First Look

First Look: December 4

creativity. These findings have theoretical and practical implications for research in workplace diversity and creativity. The Microwork Solution: A New Approach to Outsourcing Can Support Economic Development—and Add to Your Bottom Line... View Details

Keywords: Carmen Nobel

07 Jul 2022
HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

and in retail chains with lots and lots of stores, they use what are called co-packers, third-party factories, that will make ice cream to your specifications. That was always an option for Ample Hills.” Hiring a co-packer would have helped Ample Hills scale production... View Details

Keywords: by Pamela Reynolds

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

inbound call center, working in six divisions selling different digital services, such as cable TV packages, cellular phone plans, and internet connectivity services. The researchers learned of an impending compensation cut in one... View Details

Keywords: by Rachel Layne

18 Apr 2011
Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

team members used redundant communication, compared to 12 percent of managers with direct authority. And 54 percent of managers without direct power combined an instant communication (via IM or a phone call) with a delayed communication... View Details

Keywords: by Kim Girard

22 Feb 2024
News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details

08 Mar 2019
Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

new employer coming to town. Wouldn’t all these new employees cause traffic congestion and overwhelm the rickety subway lines that serve Long Island City? (It didn’t help that Amazon didn’t pledge to invest in better local... View Details

Keywords: by James K. Sebenius; Real Estate; Construction

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

a same-day reply by phone or email. The rules aren’t mission statements, but rather a way to make learning experiences easier to adopt and follow. McDonald adds, “Even simple rules can outlive their usefulness.” 6. Make the new look... View Details

Keywords: by Lane Lambert

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

Skills in persuasion are vital, because for problems requiring advanced leadership, such as climate change, with so many stakeholders and sectors involved, no single leader can order anyone to do anything. It’s all a matter of lining up... View Details

Keywords: by Sean Silverthorne

Web

Advisory Board - Entrepreneurship

1980. At BCG he focused on organization and innovation in large organizations. He was elected a worldwide partner of the firm in 1987. Shikhar left BCG in 1988 to become CEO of Appex, an early-stage venture backed company that built the inter-carrier infrastructure for... View Details

17 Jan 2011
Research & Ideas

Being the Boss

thing is happening, can I get it to you tomorrow?" And he can read you in person. Another tip is that when you're working virtually, silence does not indicate agreement. So you have to actively inquire more than you would with a face-to-face interaction. On the... View Details

Keywords: by Carmen Nobel

12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

ups-and-down of my friendships or relationships. I drew lines between who was allowed to know and who wasn’t. And in my career, I shamelessly allowed myself to work for people who did not affirm who I was. Doing all this having to... View Details

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

team at Harvard Business Press, led by the talented Kathleen Carr, had been generating a host of innovative ideas that naturally aligned with this book's innovative format—the use of artistic illustrations was their suggestion, and we were thrilled to make them a part... View Details

Keywords: by Martha Lagace

01 Dec 2019
News

Bridging the Gap

$120 million redevelopment initiative completed in 2005. The Tennessee Aquarium—a soaring, impressive glass-and-brick structure—stands on the banks of the Tennessee River, now lined with high-end condominiums. People bike and stroll... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

25 Apr 2011
Research & Ideas

What CEOs Do, and How They Can Do it Better

15 minutes. Tabulating the data, the researchers discovered that the vast majority of a CEO's time, some 85 percent, was spent working with other people through meetings, phone calls, and public appearances, while only 15 percent was... View Details

Keywords: by Michael Blanding

01 Dec 2022
News

My First Job

work. I also learned that spending an hour talking to your girlfriend on the company phone when the boss is trying to call in is a quick way to get seriously reprimanded. Kwinters customers had two options: a ready-made steamed dog or a... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

18 Sep 2017
Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

To ease congested lines at airports, for example, TSA workers answer questions online about items that can or can’t be carried aboard planes—a bit of helpful pre-planning communication many flyers appreciate. When companies do screw up,... View Details

Keywords: by Dina Gerdeman; Advertising; Technology

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

close friends where phones and PDA's are off limits. "When we're secure in the relationships that matter most," DeLong writes, "it's far easier to take chances at work, to embrace new experiences, to tackle challenging... View Details