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  • 2008 - 2008
  • Conference Presentation

Organizational Identity as an Anchor for Adaptation: An Emerging Market Perspective

By: Andres Hatum, Luciana Silvestri and Roberto Vassolo
There is little doubt that organizational identity—that which is central, distinctive, and enduring about an organization—mediates in adaptive processes. Exactly how this mediation takes place, and whether it is favorable or unfavorable to adaptation, must still be... View Details
Keywords: Identity; Organizational Change and Adaptation; Family Business; Strategy; Emerging Markets
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  • September 2010 (Revised October 2014)
  • Teaching Note

Enterprise Risk Management at Hydro One - Multimedia

By: Anette Mikes
Teaching Note for 110-707 View Details
Keywords: Risk Management; Climate Change; Adoption; Perspective; Business and Stakeholder Relations; Goals and Objectives; Strategic Planning; Governing Rules, Regulations, and Reforms; Renewable Energy; Capital Budgeting; Managerial Roles; Problems and Challenges; Energy Industry
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  • May 1997 (Revised March 1998)
  • Case

Teradyne: Managing Disruptive Change

By: Joseph L. Bower
Three cases deal with the introduction of a new product to Teradyne's line of semiconductor test equipment. Teradyne: Managing Strategic Change provides historic and administrative background for the other two cases. Teradyne: The Aurora Project deals with the problems... View Details
Keywords: Business Startups; Disruption; Management; Market Entry and Exit; Product; Product Development; Problems and Challenges; Competitive Strategy; Corporate Strategy; Technology
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  • 18 Aug 2003
  • Research & Ideas

How New Managers Become Great Managers

president of the company's e-commerce business, a key strategic initiative for the future success of the company. The best managers are those who have an appetite for learning and are willing to work View Details
Keywords: by Linda Hill
  • Program

Managing Turbulence

impact in all three areas of strategic leadership. Immersed in a vibrant exchange with renowned HBS faculty and a global group of accomplished peers, you will share diverse perspectives and new industry... View Details
  • 26 Jul 2006
  • Research & Ideas

The Strategic Way to Go to Market

roles, but they still have a role, if they are willing to adapt. It is an evolutionary approach to channel change, which is more palatable to channel managers and channel partners. It requires constant... View Details
Keywords: by Sean Silverthorne
  • Program

Advanced Management Program

your company to capitalize on digital transformation and strategically implement artificial intelligence Keep growing as a leader by building on powerful insights gained... View Details
  • March 1990 (Revised October 1999)
  • Case

Turner Construction Company: Project Management Control Systems

By: Robert L. Simons and Hilary Weston
After providing a brief overview of Turner Construction Co.'s structure and project work, the case gives a detailed description of its project management control system, the IOR system. In addition to explaining the mechanics of the IOR system, the case identifies the... View Details
Keywords: Mission and Purpose; Cost Management; Performance Evaluation; Risk Management; Strategic Planning; Planning; Management Systems; Management Teams; Construction Industry
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  • March 2009
  • Article

Customer Experience Creation: Determinants, Dynamics and Management Strategies

By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
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  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

executives is to imply that business management itself is a profession—but is it? Sociologists who study the professions have employed a wide range of perspectives and criteria for determining what makes an... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 15 Dec 2003
  • Research & Ideas

The New Global Business Manager

still is at the heart of transnational management. But we also described a third strategic imperative, one that has become increasingly important in recent years. Today, global View Details
Keywords: by Cynthia Churchwell
  • 01 Dec 2000
  • News

Opening Doors: Inside the World of Museum Management

Perspectives in Nonprofit Management executive program that focused on the MFA's partnership with Fleet in sponsoring the "Monet in the 20th Century" exhibition. Greyser... View Details
Keywords: Susan Young; museums; marketing; management; nonprofits; education; facilities; Internet; Museums, Historical Sites, and Similar Institutions; Arts, Entertainment; Advertising, Public Relations, and Related Services; Professional Services
  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

last twenty years my colleagues at TruePoint and I have asked leadership teams to define a strategic direction (business strategy and values) and then commission a task force of their best performers one to... View Details
Keywords: by Martha Lagace
  • 2010
  • Book

One Strategy: Organization, Planning, and Decision Making

By: Steven Sinofsky and Marco Iansiti
Learn from the concepts, capabilities, processes, and behaviors that aligned around one strategy with the hard-won, first-person wisdom found in One Strategy. Challenging traditional views of strategy and operational execution, this book - written by Microsoft... View Details
Keywords: Strategy; Organizations; Planning; Decision Making
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  • 14 May 2009
  • Sharpening Your Skills

Sharpening Your Skills: Managing Teams

that comes with striving toward a common goal. Solutions can include changing team members, but an event to clear the air can help to relieve frustration and resolve conflict. How Do Teams Learn? Working Paper: Three Perspectives View Details
Keywords: Re: Multiple Faculty
  • 04 Apr 2023
  • Blog Post

African American Student Union Spotlight on Tech

those perspectives mean for the proposed action plan. I've also found stakeholder management helpful in extracurricular activities, particularly in my role on a client team for... View Details
  • 02 Feb 2016
  • Blog Post

A Summer Internship in General Management

Like many of his classmates, Andrew Ling (MBA 2015) decided to use the summer between his first and second year to try out something new. Formerly a consultant at McKinsey, he spent his summer working in a marketing and general management... View Details
Keywords: Consumer Products / Retail
  • 21 Nov 2023
  • Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

Perspectives on Psychological Science. “When examining a forest fire, one can look at the fire within a single tree and examine how it accumulates the trees over time. But a... View Details
Keywords: by Kristen Senz
  • 12 May 2015
  • Blog Post

A Summer Internship in General Management

Like many of his classmates, Andrew Ling (MBA 2015) decided to use the summer between his first and second year to try out something new. Formerly a consultant at McKinsey, he spent his summer working in a marketing and general management... View Details
  • 26 Mar 2006
  • Research & Ideas

The Office of Strategy Management

bureaucracy or overhead for an organization. We have seen many OSMs that are smaller, consisting of between three and five people. OSM staffing requires a mix of talent. The OSM can become an area where future leaders gain a strategic... View Details
Keywords: by Martha Lagace