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  • Teaching Interest

Overview

Paul is primarily interested in teaching data science to management students through the case method. This includes technical topics (programming and statistics) as well as higher-level management issues (digital transformation, data governance, etc.) As a research... View Details
Keywords: A/B Testing; AI; AI Algorithms; AI Creativity; Algorithm; Algorithm Bias; Algorithmic Bias; Algorithmic Fairness; Algorithms; Analytics; Application Program Interface; Artificial Intelligence; Causality; Causal Inference; Computing; Computers; Data Analysis; Data Analytics; Data Architecture; Data As A Service; Data Centers; Data Governance; Data Labeling; Data Management; Data Manipulation; Data Mining; Data Ownership; Data Privacy; Data Protection; Data Science; Data Science And Analytics Management; Data Scientists; Data Security; Data Sharing; Data Strategy; Data Visualization; Database; Data-driven Decision-making; Data-driven Management; Data-driven Operations; Datathon; Economics Of AI; Economics Of Innovation; Economics Of Information System; Economics Of Science; Forecast; Forecast Accuracy; Forecasting; Forecasting And Prediction; Information Technology; Machine Learning; Machine Learning Models; Prediction; Prediction Error; Predictive Analytics; Predictive Models; Analysis; AI and Machine Learning; Analytics and Data Science; Applications and Software; Digital Transformation; Information Management; Digital Strategy; Technology Adoption
  • February 2022
  • Case

Cleveland Clinic Abu Dhabi (Abridged)

By: Linda A. Hill and Emily Tedards
In 2006, the Cleveland Clinic and Mubadala Investment Company partnered with a bold ambition to deliver world class healthcare in the United Arab Emirates. In 2015, after nearly a decade of planning and construction, Cleveland Clinic Abu Dhabi opened its doors. By... View Details
Keywords: Organization Behavior; Culture; Alignment; Organizational Effectiveness; Purpose; Impact; Leadership Development; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Teams; Team Dynamics; Teamwork; Team Effectiveness; Trust; Talent; Talent Development And Retention; Psychological Safety; Organizational Evolution; Coaching; Board; Analytics; Innovation; Data; Data Visualization; Digital Technology; Digital; Customer Experience; Experimentation; Change Management; Data-driven Decision-making; Debates; Ecosystem; Partnership; Telemedicine; Sustainability; Global Organizations; Local; Hospital; Healthcare; United Arab Emirates; Health Care and Treatment; Partners and Partnerships; Globalization; Quality; Organizational Culture; Mission and Purpose; Innovation and Management; Information Technology; Joint Ventures; Leadership; Performance Effectiveness; Abu Dhabi; United Arab Emirates
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  • July 3, 2025
  • Article

A New Framework for Reducing Healthcare Disparities

By: Susanna Gallani, Mary Lynch Witkowski, Lidia M. V. R. Moura and Katie Sonnefeldt
Despite decades of initiatives to address healthcare inequities in the U.S., disparities across race, gender, geography, and income remain stubbornly persistent. This article introduces the Strategic Fingerprint Framework for Health Equity, a practical, principle-based... View Details
Keywords: Equality and Inequality; Demographics; Outcome or Result; Health Care and Treatment; Framework; Health Industry
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  • January 2024 (Revised February 2024)
  • Course Overview Note

Managing Customers for Growth: Course Overview for Students

By: Eva Ascarza
Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business professionals engaged in roles centered on customer-driven growth activities. The course explores the dynamics of... View Details
Keywords: Customer Relationship Management; Decision Making; Analytics and Data Science; Growth Management; Telecommunications Industry; Technology Industry; Financial Services Industry; Education Industry; Travel Industry
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    Elisabeth C. Paulson

    Elisabeth Paulson is an Assistant Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. She teaches the first year course on Technology and Operations Management in the required curriculum.
    View Details
    Keywords: agriculture; federal government; state government; grocery; nonprofit industry
    • Teaching Interest

    Applied Business Analytics

    Course Overview:

    Business Analytics has become a core function in many firms today and is driving innovation in the form of new business and operating models. Data-driven decision-making requires understanding of statistics, computer... View Details

    • Teaching Interest

    Data Science for Managers

    • Served as a teaching fellow; assisted MBA students with classroom coding exercises. 
    • Developed course materials, including new case studies, technical notes, and code notebooks students used to analzye case data. 
    • Developed interactive web... View Details
    • Web

    Placement - Doctoral

    Dissertation: Three Essays on Data-Driven Personalization and Targeting for Marketing Intervention Advisors: Eva Ascarza (Chair), Sunil Gupta , Jeremy Yang , and José R. Zubizarreta 2024 Jimin Nam Marketing, 2024 Placement: Ohio State... View Details
    • Web

    Accounting & Management - Faculty & Research

    consistency—and two operational pillars: data-driven decision-making and prioritization. Using BMC’s experience as an illustrative case, the article outlines six strategic choices healthcare leaders must... View Details
    • 31 Jan 2022
    • Research & Ideas

    Where Can Digital Transformation Take You? Insights from 1,700 Leaders

    democratized both inside and outside of companies. In the past, CEOs and other senior leaders were seen as the legitimate strategic decision-makers because they had more access to data and could decide if and when to share it. With much... View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
    • 07 Feb 2022
    • Research & Ideas

    Digital Transformation: A New Roadmap for Success

    create a data-driven culture, but rather a data-informed one. Data shouldn't be touted as a replacement for expertise or experience. Instead, it should enable employees to question the organization’s status quo, using insights from data... View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
    • Web

    Health Care - Faculty & Research

    foundational principles—hyper-locality, community co-creation, condition-specificity, and internal consistency—and two operational pillars: data-driven decision-making and prioritization. Using BMC’s... View Details
    • Web

    Online Business Analytics Course | HBS Online

    business discussions and drive strategic decision-making with this free guide. Access your free e-book Upskill Your Team, Transform Your Organization Whether you represent a large multinational corporation or a small local business, we... View Details
    • 03 May 2023
    • Research & Ideas

    Why Confronting Racism in AI 'Creates a Better Future for All of Us'

    all of us. DeLollis: When it comes to race, technology, and tomorrow’s business outcomes, what advice would you give to CEOs, CMOs, and other top decision makers? Turner: I advise them that if marginalized people and women weren’t involved in the past’s View Details
    Keywords: by Barbara DeLollis
    • 02 Aug 2020
    • What Do You Think?

    Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

    level. Their work has been both influenced by and reported recently by several academics. Harvard Business School professors Michael Luca and Max Bazerman track experimentation in decision-making back to the Book of Daniel, BC 167-164.... View Details
    Keywords: by James Heskett; Technology
    • Web

    Frequently Asked Questions | HBS Online

    data and how to interpret the results. By the end of the course, you should understand how to create a data-driven framework for your organization or yourself; develop hypotheses and insights from visualization; identify data mistakes or... View Details
    • 04 Sep 2019
    • News

    A Measured Approach

    machine learning model, which enabled the organization to locate between 50 and 200 percent more out-of-school children for no additional cost. “That’s the sort of success case that gets us really excited, where we can unlock so much impact by providing the right View Details
    Keywords: Lisa Scanlon Mogolov
    • 25 Mar 2021
    • Research & Ideas

    Steer Clear of the Blind Spots That Derail Experiments

    experiments for second-year MBA students and in his 2020 book, The Power of Experiments: Decision-Making in a Data-Driven World, co-written with Max H. Bazerman, the Jesse Isidor Straus Professor of Business... View Details
    Keywords: by Danielle Kost
    • 25 Feb 2020
    • News

    Alumni and Faculty Books for March 2020

    mobilize partners across challenging cultural, social, and political situations and innovate for a brighter future. The Power of Experiments: Decision-Making in a Data-Driven World by Michael Luca, Lee J.... View Details
    • Web

    Online Entrepreneurial Marketing Course | HBS Online

    Hide Details Concepts Determining Your Beachhead Customer Decoding the Decision-Making Unit Mapping the Buying Journey Featured Exercises Build a customer persona and related buyer journey Map employees to their specific roles within the... View Details