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Show Results For
- All HBS Web
(1,590)
- People (7)
- News (497)
- Research (707)
- Events (1)
- Multimedia (3)
- Faculty Publications (224)
- Web
Accessibility - Commencement 2025
your guest have specific needs. In addition, listed below are some additional resources that are specific to the HBS campus. HBS Campus Golf Carts Golf carts will be available on a campus loop before and after the ceremonies on both Class Day and Commencement. Maps... View Details
- Article
Understanding Why Universal Service Obligations May Be Unnecessary: The Private Development of Local Internet Access Markets
By: Tom Downes and Shane Greenstein
Downes, Tom, and Shane Greenstein. "Understanding Why Universal Service Obligations May Be Unnecessary: The Private Development of Local Internet Access Markets." Journal of Urban Economics 62, no. 1 (July 2007): 2–26.
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
financial services. Its user-friendly interface is designed so that customers only need to fill out one application for all the products it offers. The services that Wingspanbank offers include checking and saving accounts, bill paying,... View Details
Keywords: by Susan Young
- Web
1.22 Disability Access - MBA
General Policies 5. Technology, Copyright, & Publishing Policies 6. Important Contact Information The Disability Coordinator in the MBA Student & Academic Services office will assist students with disabilities to identify barriers and... View Details
- September 2024
- Case
Open Door Legal: Universal Legal Access
By: Brian Trelstad, Taylor Greenthal and Sarah Mehta
This case is about Open Door Legal (ODL), a San Francisco-based civil legal aid nonprofit. CEO Adrian Tirtanadi founded the organization in 2012 with a mission to achieve universal access to legal representation for all city residents. By 2024, ODL had opened four... View Details
- Web
Campus Vehicular Access | About
generally one-way, entering campus at Kresge Way Gate and exiting through Harvard Way Gate. DELIVERIES Service vendors may access campus to drop off tools and materials that cannot be reasonably carried from... View Details
- Web
Statistical & Data Services - Research Computing Services
About Us Statistical & Data Services 8ms Research Computing Services (RCS) provides statistical and data services for the HBS research community, including consultations and... View Details
- Web
Research Computing Services
Personalized support for the HBS community on topics ranging from AI & advanced statistical analyses to high performance computing. Services Statistical & Data Services RCS provides consulting View Details
- February 2000
- Case
E2M Health Services
By: Richard M.J. Bohmer and Naomi Atkins
Outlines the growth of an innovative diabetes disease management organization from 1994-99. Having demonstrated the success of their model in managing diabetes populations in Texas and New York State, the CEO and president must decide the future strategy of the company... View Details
Keywords: Business Model; Customer Focus and Relationships; Decision Choices and Conditions; Financial Markets; Revenue; Innovation and Invention; Business or Company Management; Marketing Strategy; Internet; Health Industry
Bohmer, Richard M.J., and Naomi Atkins. "E2M Health Services." Harvard Business School Case 600-077, February 2000.
- Fast Answer
Open access business & economic journals
Where can I find a list of open access journals in business and economics? Directory of Open Access Journals, is a community-curated online directory that indexes and provides View Details
- 2022
- Working Paper
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Customers; Emotions; Service Delivery; Interpersonal Communication; Customer Satisfaction; Trust
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Harvard Business School Working Paper, No. 19-089, February 2019. (Revised November 2023.)
- 01 Feb 2000
- News
Financial Services 24/7
well as access to other financial services such as credit cards, mortgages, mutual funds, insurance, and discount brokers, all conducted online. Because Internet-only banks have lower overhead costs, they... View Details
Keywords: Susan Young
- Spring 2019
- Article
Fluid Teams and Knowledge Retrieval: Scaling Service Operations
By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations." Manufacturing & Service Operations Management 21, no. 2 (Spring 2019): 346–360.
- Fast Answer
Managing Service Operations: Research resources for new service design
Where can I begin begin my research for the new service design exercise? The following are highly selected resources for MSO New Service Design exercise. Please contact Baker Library View Details
- 16 May 2005
- Research & Ideas
Confronting the Reality of Web Services
What's next for Web services? In his case summary "Will Web Services Really Transform Collaboration?" published in the Winter 2005 edition of MIT Sloan Management Review, HBS associate professor Andrew P. McAfee argues that the... View Details
Keywords: by Sara Grant
- 27 Apr 2023
- Cold Call Podcast
Equity Bank CEO James Mwangi: Transforming Lives with Access to Credit
- Web
Baker Library Services - Alumni
Finding industry overviews and company profiles Gathering articles on trends on a specific industry, topic or subject Identifying biographical information to support networking Remote Services HBS alumni have remote View Details
- Web
Training - Research Computing Services
materials to get users acquainted with HBS’ compute cluster (“the HBSGrid”) Other Training Resources IQSS Data Science group Center for Geographic Analysis Training Harvard Library Research Data Instruction Harvard Digital Scholarship FASRC Training HMS RC Research... View Details
- Fast Answer
HBS Alumni access to the Stamps Reading Room
Can HBS alumni get a photo ID to enter the reading room? HBS Alumni are eligible for free lifetime physical access to the Stamps Reading Room after completing an application process. Two types of cards are available: Paper card:... View Details
- Web
News - Research Computing Services
News News HBSGrid Maintenance 11/4 01 NOV 2024 Our next maintenance is scheduled for Monday, November 4, 8 am–12 pm ET . ... Read more Our next maintenance is scheduled for Monday, November 4, 8 am–12 pm ET . Access to login nodes,... View Details