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02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

ensure that the casinos' best customers return to play another day. “It's not absolute freedom—it's freedom within a framework" —Francisco de Asís Martinez-Jerez And it turns out that casino hosts are ideal subjects to gain insight into an ongoing question debated for... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

27 Nov 2019
Sharpening Your Skills

Secrets for Creating a Long-Lasting Brand

A well articulated and adored brand is more valuable to a business than any single product. But they are also vulnerable—a crippled brand, like a a piece of fine crystal with an alarming crack, is one jostle away from breaking apart.... View Details

Keywords: by Sean Silverthorne; Retail

11 Jan 2021
Working Paper Summaries

Accounting for Product Impact in the Airlines Industry

Keywords: by George Serafeim and Katie Trinh; Air Transportation; Transportation

09 Jul 2020
Video

Sylvia Escovar

Sylvia Escovar, the President of the Colombia-based oil and gas distribution company Terpel, discusses the challenge of income inequality in Colombia, the role of Fundación Terpel in demonstrating that business... View Details

Beatriz Fernández

Keywords: Food Service

August 2006 (Revised May 2007)
Case

Management Levels at Staples (A): Company and Organization

By: David A. Garvin and Lynne Levesque

One of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a complete integrated... View Details

Keywords: Cost vs Benefits; Leadership; Management Practices and Processes; Managerial Roles; Operations; Performance Effectiveness; Strategic Planning; Perspective; Retail Industry

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July 2022
Case

Bringing Ideas to Life: The Story of Paul English

By: Youngme Moon, Frances X. Frei and F. Katelynn Boland

Paul English is one of the most imaginative innovators of his generation. This case explores his process of creative idea generation. The case includes an exercise for students to generate value-creating ideas from scratch. View Details

Keywords: Innovation ＆ Entrepreneurship; Idea Generation; Founder; Startup; Imagination; Innovation and Invention; Business Startups; Entrepreneurship; Creativity; Value Creation

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06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

the heterogeneous payment requirements across the multiple payers and health plans contracting with the academic health center. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54127 March–April 2018 Harvard Business... View Details

Keywords: Sean Silverthorne

01 Dec 2018
News

In My Humble Opinion: Growth Investor

Cedric Bobo (MBA 2004) was bitten by the business bug at the age of eight, when he visited his mother, who was a secretary at FedEx’s Memphis office. “I was drawn to the creative, all-hands-on-deck energy of the place,” he says. “In 1983,... View Details

Keywords: Julia Hanna

30 Jun 2022
News

Scaling Hope

trained as a parent peer coach for families, is using his years of business experience to build the tools he wished had been available when his family was confronting addiction and is sharing his own experience of the recovery path. He... View Details

30 Apr 2020
Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details

Keywords: by Danielle Kost; Energy

29 Sep 2015
Research & Ideas

Work 3.0: Redefining Jobs and Companies in the Uber Age

protect against a company’s having extensive control over its workforce without paying for employee benefits and social security taxes. Until recently, Work 2.0 worked. Now the Work 3.0 era has dawned, prompted by the rapid rise of... View Details

Keywords: by Andrei Hagiu; Transportation; Web Services

20 Oct 2015
First Look

October 20, 2015

impact of immigrants on natives tend to find limited consequences in the short run, while the results in the long run are more varied and much less certain. Immigrants in the United States aid business and technology exchanges with their... View Details

Keywords: Sean Silverthorne

27 Jul 2021
Interview

Amy Edmondson on How to Create a Psychologically-Safe Workplace and What to Do If You Don't Work in One

By: Amy C. Edmondson

Harvard Business School Professor and renowned business expert, Amy Edmondson, talks about the growing link between psychological safety at work and the results that high-performing teams accomplish. She details what psychological safety is, how to create a... View Details

Keywords: Psychological Safety; Teaming; Groups and Teams; Trust; Performance

Citation

November 2010
Article

People Often Trust Eloquence More Than Honesty

By: Todd Rogers and Michael I. Norton

This article presents a dual interview based on a research study we conducted. Our study found that an artful dodger of questions was generally considered more likable than a person who answered the same questions directly but with less eloquence. We comment on the... View Details

Keywords: Research; Social Psychology; Communication; Perception; Business or Company Management; Government and Politics

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September 2013 (Revised June 2017)
Case

IBM and the Reinvention of High School (A): Proving the P-TECH Concept

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone

IBM's Corporate Citizenship office created a social and organizational innovation in public education through a business-school partnership. IBM's Stanley Litow was the key architect in designing Pathways in Technology Early College High School, known as P-TECH. The... View Details

Keywords: Innovation; Partnerships; Leadership; Partners and Partnerships; Education; Business and Community Relations; Change; Innovation and Invention; Education Industry

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27 Mar 2005
Research & Ideas

Should I Pay the Bribe?

At Harvard Business School, one of professor Rafael Di Tella's areas of study is how political corruption and common crime can be controlled in a variety of contexts. So it was only natural that Di Tella would be asked to comment when the... View Details

Keywords: by Cynthia D. Churchwell

04 Oct 2021
What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

in his upcoming book, Win From Within: Build Organizational Culture for Competitive Advantage, available in January 2022. References: Julie Battilana and Tiziana Casciaro, Power, for All: How It Really Works and Why It’s Everyone’s View Details

Keywords: by James Heskett

22 Aug 2017
First Look

First Look at New Research and Ideas, August 23

engagement practices. Finally, I explore the limits and anticompetitive concerns to the theory of change presented here. Harvard Business School Case 917-019 Buffer.com Social media company Buffer wanted to... View Details

Keywords: Sean Silverthorne

20 Jan 2017
Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

Administration I study business leaders, government leaders, religious leaders, social activists, and other individuals — past and present — who exercise real, worthy impact. As a historian, I don’t see huge... View Details

Keywords: by Christina Pazzanese