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  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

"reinvent the phone." Yet both the device and the mobile service provided by AT&T involved limitations that could hinder the long-term prospects for the iPhone. At the same time, handset makers and other mobile carriers had brought, View Details
Keywords: Martha Lagace
  • 09 Feb 2009
  • Research & Ideas

Uncompromising Leadership in Tough Times

differently from the norm, too. Martha Lagace: What observations or experiences have driven you and your colleagues to study uncompromising leadership? How and why did you select the CEOs in your study? Michael Beer: My colleagues and I... View Details
Keywords: by Martha Lagace
  • 08 May 2020
  • In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

106 eyeglass stores that to date has delivered word-class eyeglasses to 1.5 million people at the base of the pyramid at an entry price of under $15, when previously this was only available at $125 or more.  It was profitable and readying... View Details
Keywords: by Danielle Kost
  • 01 Dec 2016
  • News

Alumni Books of 2016

specifically. Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work by Joseph L. Badaracco Jr. (MBA 1978) (Harvard Business Review Press) Part of a manager’s job is making tough calls, and the hardest challenge can be resolving... View Details
  • 27 Oct 2009
  • First Look

First Look: October 27

Working Papers Money or Knowledge? What Drives Demand for Financial Services in Emerging Markets? (revised) Authors: Shawn Cole, Thomas Sampson, and Bilal Zia Abstract Why is demand for formal financial services low in emerging markets?... View Details
Keywords: Martha Lagace
  • 01 Sep 2006
  • News

Private Sector and Public Interest Meet at Global Leadership Forum

and others who used to lead public opinion on these issues?” Seconding the idea that opportunities exist but prompt action is required, former Treasury Secretary Robert Rubin noted that the United States has strengths that play well in today’s global View Details
  • 25 Feb 2014
  • First Look

First Look: February 25

disputes in the Baltics and Asia, and successful chairmanship of two unprecedented global megaconferences: the Third U.N. Conference on the Law of the Sea and the U.N. Conference on the Environment and Development, also known as the Earth... View Details
Keywords: Sean Silverthorne
  • 13 Dec 2022
  • News

The First Five Years: Christine Keung and Reggie Smith

does today." Which HBS professor, or professors, had the greatest impact on you and why? Reggie: "It's hard to only say a few because I've had the pleasure of building relationships with so many professors and they've each supported me in... View Details
  • 24 May 2011
  • First Look

First Look: May 24

Disclosure: Accountability or Greenwashing? Authors:Christopher Marquis and Michael W. Toffel Abstract Despite the increase in corporate environmental disclosure, there remains substantial heterogeneity in the extent to which corporations... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2018
  • News

‘We were just doing what needed to be done’

feelings and felt really out of place. I can’t say I faced overt racism or sexism—it was more a feeling of being invisible. CLIF DARDEN arrived at HBS having driven across the country from his home in Los Angeles, California. As a... View Details
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

Those selecting earlier settlement options pay higher fees and interest, therefore revealing the level of credit constraints or impatience. We find that more credit constrained or impatient individuals spend... View Details
Keywords: Martha Lagace
  • 01 Sep 2024
  • News

Next Level

In 2017, Sarah Bond’s boss, Phil Spencer, the head of Xbox Gaming, warned her that working in the industry would be very difficult. Not just for the usual reasons that corporate America can be tough, but also because, as a Black woman in gaming—an industry with a... View Details
Keywords: Maggie Mertens; photos by Cameron Karsten; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 27 Aug 2013
  • First Look

First Look: August 27

fraction of their wealth increases annuitization relative to a situation where annuitization is an "all or nothing" decision. Very few respondents choose declining real payout streams over flat... View Details
Keywords: Sean Silverthorne
  • Web

From the Chief Financial Officer | Annual Report 2024

the year with an operating surplus of $36 million, or 3 percent of revenue, down from the previous year’s surplus of $64 million, or 6 percent of revenue. As anticipated, the lower surplus reflected, among... View Details
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

offer convenience, decent prices, or an okay shopping experience. Even very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable. Packed with case studies from some of modern... View Details
  • 01 Dec 2013
  • News

Curing Health Care

tell you, the future of health care. Today it can still be extraordinarily difficult for a patient to, say, get an MRI at a nearby community hospital—where it could also be hundreds or thousands of dollars cheaper—and then have it sent to... View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services
  • 17 Jan 2012
  • First Look

First Look: January 17

reference points or anchors to simplify the complex tasks of valuation and negotiation. Read the paper: http://people.hbs.edu/mbaker/cv/papers/refpt.pdf The Four Habits of High-Value Health Care Organizations Author:Richard M.J. Bohmer... View Details
Keywords: Sean Silverthorne
  • September 2019 (Revised September 2019)
  • Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock
In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details
Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Applications and Software; Information Infrastructure; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia
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  • 21 May 2001
  • Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

security that comes from performance in the market ultimately is both more durable and more satisfying than the security offered by paternalistic management." "A market is driven by spot transactions, a healthy company is driven by durable relationships," they add. "A... View Details
Keywords: by Martha Lagace
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

poor financial markets, b) increases in the share of FDI or the relative productivity of the foreign firm leads to higher additional growth in financially developed economies compared to those observed in financially under-developed ones,... View Details
Keywords: Sean Silverthorne