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  • June 2012 (Revised November 2012)
  • Case

The Rise of Circuit City Stores, Inc.

By: John R. Wells and Galen Danskin
In fiscal 2000, Circuit City was at the top of its game. The world's leading consumer electronics retailer had delivered record sales and profits for the first year of the new millennium. It was a fitting moment for Richard Sharpe, the CEO of the last 14 years, to step... View Details
Keywords: Change Management; Strategic Planning; Competition; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; North America
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  • 15 May 2017
  • Sharpening Your Skills

The Promises and Limitations of Big Data

services firms are using digital information about their customers to offer them a whole new range of customized products under the category of fintech. Cities are using data from Google Street View to guide... View Details
Keywords: by Sean Silverthorne; Financial Services; Utilities; Public Administration; Health
  • 10 Sep 2021
  • Blog Post

Perspectives on Anti-Racism in the HKS Curriculum

Brewton-Johnson (a Black woman from Atlanta, Georgia) and Austin Boral (a white man from Jericho, New York) share their thoughts on the course. Why was the course so important? Morgan: The course was essential because racism and... View Details
  • 01 May 2020
  • What Do You Think?

Does Remote Work Mix with Organizational Culture?

things’.” Those working remotely expressed their enthusiasm for it. To the extent it fosters loyalty, it may enhance a culture. Betsy Dickson commented on her move to a remote region this way: “ my employer allowed me to transition to work at home The freedom,... View Details
Keywords: by James Heskett
  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

frontier technology and therefore do not need to attract foreign investment to innovate, so domestic saving does not matter for growth. A cross-country regression shows that lagged savings is positively associated with productivity growth... View Details
Keywords: Martha Lagace
  • 11 Feb 2008
  • Research & Ideas

Does Democracy Need a Marketing Manager?

not less. In their new book, Greater Good: How Good Marketing Makes for Better Democracy, the authors argue that the core benefits of marketing align closely with the requirements of democracy: exchange, consumption, choice, information,... View Details
Keywords: by Sean Silverthorne
  • 24 Apr 2012
  • First Look

First Look: April 24

and conjoint analysis in an entrepreneurial context. The note is therefore suitable for use in MBA, Executive Education, Field Study, or project contexts where the focus is startups, new business development, View Details
Keywords: Carmen Nobel
  • 18 Apr 2000
  • Research & Ideas

Learning in Action

months. During the test period, Bean encourages extensive feedback at all times, and formally solicits feedback at three points: when the product is first received, at the midpoint, and at the end of the test. The midpoint evaluations are... View Details
Keywords: by David A. Garvin
  • Article

U.S. Multinationals in British Manufacturing before 1962

By: G. Jones and Frances Bostock
This article presents a new database on U.S. multinationals active in British manufacturing between 1907 and 1962. Britain was the largest European host economy for U.S. direct investment in manufacturing and the second largest host worldwide. This article identifies... View Details
Keywords: Production; Trade; Foreign Direct Investment; Research and Development; Business Subsidiaries; Policy; Investment; Manufacturing Industry; United States; Great Britain
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  • 16 Aug 2022
  • Op-Ed

Now Is the Time for Entrepreneurs to Play Offense

roadmap. Engineers and product managers love it when they’re “left alone.” Take the time to do deeper customer discovery and requirements gathering. Customers might be more open to participating in beta tests, View Details
Keywords: by Jeffrey Bussgang
  • 15 Dec 2003
  • Research & Ideas

Women Leaders and Organizational Change

and Stanford University's Debra E. Meyerson propose a new approach to viewing and solving the women-in-leadership shortfall. Traditionally, three goals for fixing the problem have been considered: fix the women; create equal opportunity;... View Details
Keywords: by Mallory Stark
  • 06 Mar 2012
  • First Look

First Look: March 6

through a combination of collaborative network building and customized advisory services. CGTI's hybrid business model and dual mission of profit and social value creation complicated the founders' decisions as they considered different expansion options, including... View Details
Keywords: Sean Silverthorne
  • October 2003 (Revised January 2016)
  • Exercise

The BCPC Internet Strategy Team: An Exercise

By: Amy C. Edmondson and Laura Feldman
This short fictional case forms the basis of a team decision-making exercise. The case, inspired by a real decision facing a major telecommunications company, describes a cross-functional management team convened by the CEO for the purpose of developing a... View Details
Keywords: Groups and Teams; Decision Making; Risk and Uncertainty; Information Management; Perspective; Product Launch; Internet and the Web; Knowledge Sharing; Telecommunications Industry
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  • 15 Jan 2014
  • Research & Ideas

Managing the Family Business: It Takes a Village

program unfolded, Nelson came to new understanding. He realized that he needed to give more attention to his family and the owners, in order to keep pace with his tireless focus on the business. What Nelson and his family accomplished... View Details
  • February 2020 (Revised June 2020)
  • Background Note

China Commerce 2020

By: William R. Kerr, Daniel O'Connor and Nathaniel Schwalb
China's digital commerce platforms engage billions of consumers daily across a number of routine tasks from banking, retail purchases, travel, gaming, payments, and more. These platforms are the most sophisticated/informed and highest performing/capable in the world.... View Details
Keywords: Platforms; Strategy; Leadership; E-commerce; Digital Platforms; Retail Industry; Technology Industry; Consumer Products Industry; China
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  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

retailers that can see this trend coming and react quickly enough, this upheaval is survivable. But those slow to register the tsunami wave on the horizon stand to be swept away. As retailing entered the new century, this slowing was hard... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
  • 17 Jun 2017
  • Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
Keywords: by Jose Alvarez and Len Schlesinger; Retail
  • Web

Introducing One-Step Photography - Edwin H. Land & Polaroid | Harvard Business School

February 21, 1947, at a meeting of the Optical Society of America in New York City, Edwin Land introduced the one-step photography process. "Land's introduction of the concept of instant photography was not a traditional commercial View Details
  • 06 Jun 2005
  • What Do You Think?

Is a “Level Playing Field” a Good Thing?

a level playing field with big business that can spend millions, perhaps billions, to launch a new product or service." Others set forth reasons for inequities in international competition and how they... View Details
Keywords: by James Heskett
  • 04 May 2021
  • Blog Post

Asian American Pacific Islander Heritage Month at HBS

and New Year’s, and why I always had to bring back a bunch of gifts for family after travelling. Over the years, however, I have become less focused on differentiating the Filipino experience from the AAPI experience and, instead, have... View Details