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    Derek C. M. van Bever

    Derek van Bever is a Senior Lecturer in the General Management Unit of Harvard Business School. He teaches courses in both years of the MBA program (“Leadership and Corporate Accountability” in the first-year required curriculum and “Building and Sustaining a... View Details

    • January 2017 (Revised October 2021)
    • Case

    Delivering the Goods at Shippo

    By: Jeffrey J. Bussgang, Jeffrey F. Rayport and Olivia Hull
    Laura Behrens Wu, CEO of software start-up Shippo, prepares her pitch for a Series A funding round following a successful seed round. Customer adoption of Shippo’s e-commerce dashboard application, which allows small and medium retailers to compare delivery rates... View Details
    Keywords: Application Program Interface; API; API Strategy; Customer Cohorts; Churn; Retention; Entrepreneurship; Venture Capital; Business Startups; Strategy; Transition; Customer Focus and Relationships; Technological Innovation; Organizational Change and Adaptation; Valuation; Retail Industry; Retail Industry; Retail Industry; San Francisco; California; United States
    Related
    • 17 Jun 2015
    • News

    High Yield On Main Street: Investors Earn 12% Lending To Small Business, When Banks Won't

    • August 2022
    • Article

    The Gender Gap in Self-Promotion

    By: Christine L. Exley and Judd B. Kessler
    In applications, interviews, performance reviews, and many other environments, individuals are explicitly asked or implicitly invited to assess their own performance. In a series of experiments, we find that women rate their performance less favorably than equally... View Details
    Keywords: Self-promotion; Gender Gap; Experiments; Performance Evaluation; Gender
    Related
    • 20 Apr 2023
    • Blog Post

    Tackle the First 90 Days of Your Next Role: A 5 Step Process for Success on the Job

    have everything you need to succeed by following HBS Career Coach Matt Spielman’s five steps to success on the job in the first 90 days. Why the First 90 Days Matters In his work educating companies about successful onboarding, Spielman... View Details
    • November 2000 (Revised July 2001)
    • Case

    Intuit QuickBooks

    By: Rajiv Lal and Punima P Kochikar
    Internet QuickBooks, a successful product with a strong brand and an 85% share of retail sales, was faced with the challenge of meeting market growth expectations in a mature, slowing market segment. Generating recurring revenues by providing value-added online... View Details
    Keywords: Budgets and Budgeting; Decisions; Growth and Development; Brands and Branding; Market Participation; Problems and Challenges; Internet and the Web; Value; Web Services Industry
    Related
    • October 2022 (Revised November 2023)
    • Case

    Framebridge (A): Reimagining Custom Framing

    By: Rembrand Koning and Alicia Dadlani
    In December 2018, Susan Tynan, founder and CEO of Framebridge, a four-year-old venture-backed startup that sold online custom framing, formulated plans for the future. Her vision was to revolutionize the $4 billion industry by making custom framing easy, transparent,... View Details
    Keywords: Business Startups; Business Strategy; Entrepreneurship; Operations; Consumer Products Industry; United States; District of Columbia; Kentucky
    Related
    • 03 Sep 2013
    • News

    With Change Coming, Aetna Targets Employers

    • 10 Mar 2008
    • News

    New Harvard Business School Website Showcases Centennial Celebration

    • October 2000 (Revised March 2001)
    • Case

    BizRate.com

    By: Youngme E. Moon
    BizRate is a market research firm that collects point-of-purchase customer feedback data from retailing merchants. It then makes its findings available to consumers in the form of "BizRate star ratings," which are displayed on its website. To date, its primary revenue... View Details
    Keywords: Business Education; Marketing Channels; Internet and the Web; Customer Relationship Management; Trust; Business Model; Marketing Strategy; Internet and the Web; Business Divisions; Debates; Retail Industry
    Related
    • 12 Jul 2016
    • First Look

    July 12, 2016

    growing public discourse cites the rising cost of education and student debt overhang as a contributor to slow economic growth. A parallel discussion explores the causes of the secular decline in business... View Details
    Keywords: Sean Silverthorne

      Clayton S. Rose

      Clayton Rose is Baker Foundation Professor of Management Practice. He currently teaches the course Accountability in the Advanced Management Program. His research is focused on the how leaders can manage the challenges created by the intense, varied and often... View Details

      Keywords: financial services
      • 04 Mar 2024
      • What Do You Think?

      Do People Want to Work Anymore?

      selection is less important, training is reduced, along with compensation, and as a result, there is a high rate of turnover with more time spent on recruiting (but not necessarily training). Within weeks of the publication of the... View Details
      Keywords: by James Heskett
      • 25 Mar 2018
      • News

      When consumer packaged goods start acting like software

      • 27 Oct 2016
      • Blog Post

      Meet the Management Consulting Club

      possible. Each year, we organize various events to educate students about career opportunities within the consulting industry, coordinate with employers to publicize open positions, and provide students with... View Details
      Keywords: Consulting
      • Program

      Investment Management Workshop

      risk managers, portfolio managers, investment advisors, wealth managers, and principals Learning and Living at HBS When you participate in an Executive Education program on the... View Details
      • November 2007 (Revised April 2008)
      • Case

      Hariyali Kisaan Bazaar: A Rural Business Initiative

      By: David E. Bell, Nitin Sanghavi, Virginia Fuller and Mary L. Shelman
      In rural India, farmers historically had limited access to quality input items for both their fields and homes. Indian conglomerate DSCL has undertaken a Rural Business Initiative to address this issue, establishing a chain of retail outlets throughout rural India... View Details
      Keywords: Business Model; Business Conglomerates; Agribusiness; Rural Scope; Customer Relationship Management; Business Strategy; Service Operations; Networks; Alliances; Retail Industry; India
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        Howard H. Stevenson

        Howard H. Stevenson is Sarofim-Rock Baker Foundation Professor emeritus, former Senior Associate Dean, Director of Publishing, and Chair of the Harvard Business Publishing Company board. The Sarofim-Rock Chair was established in 1982 to provide a continuing base for... View Details

        Keywords: broadcasting; communications; computer; construction; financial services; forest products; health care; high technology; industrial goods; insurance industry; investment banking industry; manufacturing; paper; professional services; real estate; service industry; software; venture capital industry
        • Web

        Reunions - Alumni

        for viewing and purchase on a private, secure website. Find a reunion Choose a degree MBA Executive Education PHD & DBA Choose Class Year 2025 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012... View Details

          John A. Quelch

          John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

          Keywords: advertising; broadcasting; consumer products; e-commerce industry; fashion; fast food; federal government; financial services; food; food processing; health care; high technology; marketing industry; media