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    I Moved Your Cheese

    Now a Wall Street Journal Best-seller! Over a decade ago, the best-selling business fable Who Moved My Cheese? offered its answer to the question: accept that change is inevitable and beyond your control, don't waste your time wondering why things are the... View Details

      Robert C. Merton

      Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

      Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

      Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
      • 22 Jun 2022
      • Book

      Four Elements for Finding the Right Career Path

      dimensions that are archetypal in that they are always present at these times of decision, whether we are aware of them or not. Gerdeman: Could you briefly explain each of the Four Elements? Butler: Sure, the first is Identity. Identity... View Details
      Keywords: by Dina Gerdeman
      • 24 Apr 2017
      • Op-Ed

      Op-Ed: Courage: The Defining Characteristic of Great Leaders

      carefully to determine if they have the courage to navigate their organizations through turbulent times while enduring hardship, risk, and criticism to ensure they are building sustainable enterprises. With more courageous leaders like... View Details
      Keywords: by Bill George; Auto; Food & Beverage
      • 22 Nov 2023
      • News

      So You Want to Join a Startup

      looking at an individual company, they will screen dozens if not hundreds of companies. And if you are going to make an investment with what I consider the most precious resource you have, which is your time and your career, you really... View Details
      • 08 Dec 2023
      • News

      New Leadership Role and Structure

      MESSAGE FROM ANGELA CRISPI AND DEAN SRIKANT DATAR To: HBS Faculty and Staff From: Angela Crispi and Srikant Datar Re: New Leadership Role and Structure We are delighted to announce that effective January 1, 2024, Jana Kierstead will become Executive Director, MBA and... View Details
      • 16 Apr 2001
      • Research & Ideas

      Breaking the Code of Change

      overhead, and it was planning an additional layoff of 8,300 employees at the time Dunlap took over. At the same time it invested in new paper machines and attempted to consolidate its global position by... View Details
      Keywords: by Michael Beer & Nitin Nohria
      • 07 Jun 2012
      • Working Paper Summaries

      How Short-Termism Invites Corruption--And What to Do About It

      Keywords: by Malcolm S. Salter
      • January 2, 2020
      • Article

      Changes in Quality of Care After Hospital Mergers and Acquisitions

      By: Nancy Dean Beaulieu, Leemore S. Dafny, B. E. Landon, Jesse Dalton, Ifedayo Kuye and J. Michael McWilliams
      Background: The hospital industry has consolidated substantially during the past two decades and at an accelerated pace since 2010. Multiple studies have shown that hospital mergers have led to higher prices for commercially insured patients, but research about effects... View Details
      Keywords: Hospitals; Mergers and Acquisitions; Health Care and Treatment; Quality
      Related
      • June 2007 (Revised March 2011)
      • Case

      The CW: Launching a Television Network

      By: Anita Elberse and S. Mark Young
      In May 2006, Dawn Ostroff, president of entertainment of the newly formed CW Television Network, was faced with the task of choosing the final set of programs for the 2006 fall schedule, which she would present to advertisers at the annual "upfront" market in New York... View Details
      Keywords: Advertising; Customer Relationship Management; Decision Choices and Conditions; Television Entertainment; Brands and Branding; Product Launch; Strategic Planning; Networks; Media and Broadcasting Industry
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        Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance

        Get to better, more effective strategy.

        In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In "Better, Simpler Strategy," Harvard... View Details
        • 12 Oct 2006
        • First Look

        First Look: October 12, 2006

        differently than many companies' product development processes, but allows this company to produce very high profit margin products that retain their margins for a very long time in an industry in which products come and go very quickly.... View Details
        Keywords: Sean Silverthorne
        • 12 Apr 2022
        • Research & Ideas

        Swiping Right: How Data Helped This Online Dating Site Make More Matches

        to see how many companies are looking at their profile at any given time and offer organizations the same information about users to fuel efficient job-pairings. But it’s a slippery slope: Issues of bias come into play, especially if the... View Details
        Keywords: by Kara Baskin
        • Research Summary

        Overview

        By: Rob Markey
        Most companies' leaders declare their commitment to delivering value to customers. Many have adopted language such as "customer-centric" or "customer-obsessed." Companies that consistently earn top marks for customer loyalty in their industry deliver total shareholder... View Details
        Keywords: Customer Base Analysis; Customer Lifetime Value; Customer Experience; Customer Loyalty; Service Profit Chain; Management Accounting; Project Evaluation And Resource Allocation; Customer Value and Value Chain; Customer Satisfaction; Valuation; Customer Focus and Relationships
        • 2024
        • Working Paper

        Changing Perceptions and Post-Pandemic Monetary Policy

        By: Michael D. Bauer, Carolin Pflueger and Adi Sunderam
        We document that the Fed’s perceived monetary policy response to inflation shifted materially over the post-pandemic period. In forward-looking policy rules estimated from surveys of macroeconomic forecasters, the inflation coefficient rose significantly after liftoff... View Details
        Keywords: Policy; Inflation and Deflation; Interest Rates; Perception; Government Administration
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        • September 24, 2024
        • Article

        4 Steps That Can Optimize Your Sales Process

        By: Frank V. Cespedes, Scott Peterson and Daniel Weinfurter
        Sales is a performance art where outcomes matter, so most advice here focuses on closing the sale. But a close is the result of actions and choices that occur earlier in the process: how much time and effort to spend on customer discovery (understanding what and to... View Details
        Keywords: Sales; Customer Satisfaction; Growth and Development Strategy; Competitive Advantage
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        • September 2020
        • Article

        Relaxing Household Liquidity Constraints Through Social Security

        By: Sylvain Catherine, Max Miller and Natasha Sarin
        More than a quarter of working-age households in the United States do not have sufficient savings to cover their expenditures after a month of unemployment. Recent proposals suggest giving workers early access to a small portion of their future Social Security benefits... View Details
        Keywords: COVID-19 Pandemic; Personal Finance; Employment; Welfare; Insurance; Government Legislation
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        • July 2024
        • Supplement

        Fail Safe Testing, Inc. (A)

        By: Richard S. Ruback and Royce Yudkoff
        Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.
        Abstract: Fail Safe Testing, Inc., founded in 1988, was the leading provider of fire hose pressure testing, ground ladder and pump... View Details
        Keywords: Customers; Acquisition; Business Plan; Marketing Strategy
        Related
        • 2022
        • Working Paper

        Overreaction and Diagnostic Expectations in Macroeconomics

        By: Pedro Bordalo, Nicola Gennaioli and Andrei Shleifer
        We present the case for the centrality of overreaction in expectations for addressing important challenges in finance and macroeconomics. First, non-rational expectations by market participants can be measured and modeled in ways that address some of the key challenges... View Details
        Keywords: Overreaction; Rational Expectations; Macroeconomics; Market Participation; Social Psychology
        Related
        • 2018
        • Working Paper

        Trust and Democracy: Leader Turnover during Economic Crises

        By: Nathan Nunn, Nancy Qian and Jaya Y. Wen
        We study the relationship between interpersonal trust and political stability in democratic countries. Using a six-decade-long annual country-level panel dataset, we find that recessions are more likely to cause political turnover in countries with lower levels of... View Details
        Keywords: Interpersonal Trust; Recessions; Leader Turnover; Political Instability; Culture; Economic Slowdown and Stagnation; Trust; Political Elections
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