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  • January 2009 (Revised February 2009)
  • Case

Pitney Bowes: Employer Health Strategy

By: Michael E. Porter and Jennifer F Baron
Pitney Bowes, a Fortune 500 mail and document management firm, offered its first health plans in the years following World War II. Over the ensuing decades, Pitney Bowes adapted its approach to employee health amid rising health care costs, shifting employer attitudes... View Details
Keywords: Cost; Insurance; Policy; Health Care and Treatment; Compensation and Benefits; Employees; Corporate Strategy
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  • November 2006 (Revised March 2007)
  • Case

Liz Claiborne and the New Working Woman

By: Anthony Mayo and Mark Benson
At age 47, with two decades of experience as a lead designer for a Fortune 500 fashion company, Liz Claiborne put her life savings on the line to form Liz Claiborne, Inc., a partnership that included her husband. A decade later, in 1986, Claiborne was CEO of her own... View Details
Keywords: Customer Relationship Management; Entrepreneurship; Business History; Leadership; Gender; Brands and Branding; Personal Development and Career; Apparel and Accessories Industry
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  • June 2003 (Revised April 2004)
  • Case

Mercy Corps: Global Social Entrepreneurship (A)

By: Christopher A. Bartlett and Daniel F. Curran
Neal Keny-Guyer, CEO of Mercy Corps International, built his organization by following the advice of Theodore Roosevelt: "Be smart enough to hire good people and have sense enough to get out of their way." For eight years, Keny-Guyer helped Mercy Corps grow in size and... View Details
Keywords: Corporate Entrepreneurship; Globalization; Government and Politics; Selection and Staffing; Leadership; Organizational Structure; Opportunities; Afghanistan; Iraq
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  • December 2001 (Revised June 2002)
  • Case

Compensation at Level 3 Communications

Level 3's unique compensation plan rewarded managers for the firm's performance only if the firm's stock price movement exceeded that of the market. This design was intended to maximize shareholder value by tying manager's performance more closely to that of the firm,... View Details
Keywords: Motivation and Incentives; Compensation and Benefits; Telecommunications Industry
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  • July 2004 (Revised May 2008)
  • Case

Beacon Lakes

By: Arthur I Segel, Robert Barlick Jr and Jose Gonzalez
In September 2001, Armando Codina, the CEO and chairman of Codina Group, is facing the decision of whether to go ahead as planned with its $220 million Beacon Lakes project, a 6.6-million-square-foot warehouse and office park in Miami's Airport West submarket. Although... View Details
Keywords: Decision Making; Urban Scope; Business and Government Relations; Natural Environment; Expansion; Environmental Sustainability; Real Estate Industry; Everglades National Park; Miami
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  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

Although CEOs hold positions of power, many can feel powerless in certain ways—particularly when it comes to influencing the behaviors and performance of their employees. Yet perhaps they aren’t taking the time to understand what drives... View Details
Keywords: by Jay Fitzgerald
  • January 2024
  • Case

National Football League and Private 5G

By: Andy Wu, Grant Son and Shuoyu Chen
On September 9, 2021, the National Football League (NFL) designated Verizon as its official 5G partner in a 10-year deal, committed to enhance the experience for NFL teams, players, and fans in stadiums. NFL Commissioner Roger Goodell said, “Verizon will help us... View Details
Keywords: Football; National Football League; 5G; Verizon; Communication Technology; Mobile and Wireless Technology; Technology Adoption; Risk and Uncertainty; Business Strategy; Collaborative Innovation and Invention; Sports Industry; Telecommunications Industry
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  • 30 May 2005
  • Research & Ideas

Six Steps for Making Your Threat Credible

that it would lose a great deal if its bid failed. Because its threat to counter your bid is not credible, you decide you will place a bid. The day before you are to announce your bid, your competitor's CEO says at an open meeting that he... View Details
Keywords: by Deepak Malhotra
  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

services, others deliver complete solutions to their customer, and still others innovate with high-technology products. About the only common element all these diverse successful strategy implementers have in common is exceptional and visionary leadership. In every... View Details
Keywords: by Martha Lagace
  • 23 May 2019
  • News

Tracy P. Palandjian, MBA 1997

Bond CEO and Cofounder, Social Finance Tracy Palandjian attributes her instincts as a social entrepreneur to her Chinese upbringing. “Master the basics, then innovate,” “Waste nothing,” and “Distance tests the strength of horses; time... View Details
Keywords: Susan Young
  • 09 Mar 2023
  • Blog Post

Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

international alumni who participated in the documentary and later went on to high-level leadership positions around the world shared challenges of navigating hierarchical societies. Sitting in the CEO seat during an HBS case study was a... View Details
  • 22 Apr 2002
  • Research & Ideas

Does Spirituality Drive Success?

successful entrepreneurs discussed the role beliefs and values play in keeping grounded among the turbulence and long hours that surround new ventures. Jim Sharpe (HBS MBA '76) , CEO of Extrusion Technologies, said he lives his values,... View Details
Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild
  • 19 Jan 2024
  • News

The Values and Virtues of a Quick Fix

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details
  • 26 Jan 2022
  • News

Making Peace with Anger

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Willy Walker (MBA 1995) is the chairman and CEO of Walker and Dunlop, a commercial real estate finance firm founded in 1937 by his grandfather and his great... View Details
  • 09 Nov 2022
  • In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details
Keywords: by Lynn Schenk and Danielle Kost
  • 01 Dec 2019
  • News

Bridging the Gap

camp in local, cross-sector collaboration toward the goal of a sustainable future through shared prosperity. When Christy Gillenwater came to YALP in 2018, she was six months into her new job as president and CEO of the Chattanooga... View Details
Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government
  • Web

Video - Institute For Strategy And Competitiveness

Leading The Cleveland Clinic's Transformation to Value by Dr. Toby Cosgrove A protagonist video of former Cleveland Clinic CEO Dr. Toby Cosgrove who discusses how he led the transformation of the Cleveland Clinic to become a value-based... View Details
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

command-and-control system," she said. "If that's what you want," said the HR person, "I'll help you. But there's one problem. You have to be right all the time." Laughing, the CEO said, "I'll never forget... View Details
Keywords: by Carmen Nobel
  • 17 Apr 2022
  • Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

figure is even higher, at 22 percent. And managers are responsible for 60 percent of all misconduct, with nearly a quarter of it coming from senior managers. Avoiding ’the ethical slide’ Nelson points to the recent Theranos trial, in which founder and View Details
Keywords: by Lane Lambert
  • 05 Jun 2023
  • What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

book. We all would like both time and money. But this generation appears, at least for now, to place a higher value on time, personal development, and lifestyle than on maximizing income. In addition, many Gen Zers have an aversion to working in the traditional offices... View Details
Keywords: by James Heskett