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  • 30 Oct 2017
  • Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

potential job, that you are an engaging listener with high emotional intelligence. Plus, the manager may like you more. “We don’t have many evidence-based prescriptions about what you can do to become more emotionally intelligent or to... View Details
Keywords: by Rachel Layne
  • 11 May 2016
  • Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

effect. Another time she told the dealer she wanted a car with a manual drive. “No you don’t,” the salesman snapped. Says Avery, “I felt disrespected.” “I’m happy with the car, but it was a roller coaster of emotions going through the... View Details
Keywords: by Sean Silverthorne; Auto
  • May 2011
  • Article

Can Nervous Nelly Negotiate? How Anxiety Causes Negotiators to Make Low First Offers, Exit Early, and Earn Less Profit

By: A.W. Brooks and M.E. Schweitzer
Negotiations trigger anxiety. Across four studies, we demonstrate that anxiety is harmful to negotiator performance. In our experiments, we induced either anxiety or neutral feelings and studied behavior in negotiation and continuous shrinking-pie tasks. Compared to... View Details
Keywords: Behavior; Negotiation Participants; Outcome or Result; Emotions
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  • 05 Oct 2020
  • Book

Want to Be Happier? Make More Free Time

leisure. We know that countries that value leisure more than work are happier and are better able to handle the emotional consequences of financial shocks like economic downturns. We know that happiness increases productivity. So the... View Details
Keywords: by Dina Gerdeman
  • 27 Jun 2019
  • Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

satisfied, invested in, and committed to their relationships than couples who don't bother with them, according to an April article in the Journal of the Association for Consumer Research, Rituals and Nuptials: The Emotional and... View Details
Keywords: by Dina Gerdeman
  • 06 May 2021
  • HBS Case

How Four Women Made Miami More Equitable for Startups

if they connect under-represented and under-resourced people only with others just like them. While networks can provide emotional support, they don’t necessarily help women or people of color break into major funding circles. Kanter... View Details
Keywords: by Carolyn DiPaolo
  • March 2017 (Revised September 2017)
  • Case

Facebook Fake News in the Post-Truth World

By: John R. Wells and Carole A. Winkler
In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the United States in November 2016 had triggered a national storm of protests, and many attributed Trump’s victory to... View Details
Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Information Infrastructure; Digital Platforms; Internet and the Web; Mobile and Wireless Technology; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia
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  • 18 Dec 2013
  • HBS Case

Lessons from the Lance Armstrong Cheating Scandal

over others. With Armstrong's great wealth, he was able to put together a much more sophisticated doping operation than less successful cyclists. By contrast, Armstrong's teammate Tyler Hamilton made no such excuses when he testified two years earlier to a federal... View Details
Keywords: by Michael Blanding; Sports
  • 20 Jan 2022
  • Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

Professor Julian Zlatev found that verbally acknowledging other people’s emotions, particularly their negative ones, builds trust. In one of the studies, participants who commented on negative emotions were rated up to 20 percent more... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • 07 Aug 2013
  • What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

biases by soliciting expensive advice, which we are more likely to take seriously, for example), taking our emotional temperature (determining when our feelings regarding a decision "were triggered by an event unrelated to the... View Details
Keywords: by James Heskett
  • 16 Aug 2004
  • Research & Ideas

Luxury Isn’t What It Used to Be

says Haupt. Asparagus tongs, for example, are a thing of the past. Multiuse items—like Steuben's Magnolia bowl, which doubles as a caviar server when flipped over—are in demand. An Emotional Buy Retail therapy is a relatively new term for... View Details
Keywords: by Julia Hanna; Consumer Products
  • 06 Mar 2020
  • Book

A Great Teacher's Lessons for Leading

they have no emotional skin in the game. They are only focused on individual objectives. They possess a survival mentality, assuming they are in the service of self. They may very well feel that they are marking time until something... View Details
Keywords: by Martha Lagace; Education
  • March 2017
  • Case

Intellectual Ambition at Harvard Business School: Elton Mayo and Fritz Roethlisberger

By: Jan W. Rivkin and Amram Migdal
This case, set in the 1920s and 1930s, discusses the contributions of Harvard Business School (HBS) Professors Elton Mayo and Fritz Roethlisberger to management research and to the Human Relations Movement in management scholarship. The case focuses on their research... View Details
Keywords: Education; Business Education; Curriculum and Courses; Executive Education; Higher Education; Interdisciplinary Studies; Learning; History; Business History; Human Resources; Employees; Employee Relationship Management; Management; Management Analysis, Tools, and Techniques; Organizations; Practice; Relationships; Groups and Teams; Labor and Management Relations; Rank and Position; Research; Social Psychology; Attitudes; Behavior; Emotions; Motivation and Incentives; Power and Influence; Social and Collaborative Networks; Status and Position; Trust; Society; Social Issues; Theory; Education Industry; United States; Massachusetts; Illinois
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  • 21 Apr 2021
  • Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

challenges, acknowledge their pain before addressing the substance of the problem. This does not have to be a deeply emotional moment to be sincere: The script can be as simple as “I’m so sorry; that must be awful for you. I appreciate... View Details
Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden
  • 18 Aug 2003
  • Research & Ideas

How New Managers Become Great Managers

and lateral, internal and external to the organization). From these developmental relationships (e.g., mentors or sponsors), potential managers can better learn from their own experiences by receiving feedback, advice, and emotional... View Details
Keywords: by Linda Hill
  • 13 Mar 2005
  • Research & Ideas

The Tricky Business of Nonprofit Brands

corporations such as Microsoft or Coca-Cola, particularly in Europe. Many NGOs, by the very nature of the work they do and the dedication of their staff and volunteers, attract the respect and admiration of many individuals. Nonprofits are effective at creating View Details
Keywords: by Manda Salls
  • 25 Sep 2019
  • Research & Ideas

The Economic Cost of Physician Burnout

one study, more than half of all doctors in the US report feeling at least one symptom of burnout: emotional exhaustion, a feeling of detachment, or a diminished sense of personal accomplishment—twice the rate of the general working... View Details
Keywords: by Michael Blanding; Health
  • 04 Feb 2010
  • What Do You Think?

What’s the Best Way to Make Careful Decisions?

making makes many people highly uncomfortable which is why intuition gets a bad rap. (It implies) emotion a lack of discipline and robustness in analysis the lack of control (replicability)." Pallavi Marathe put it this way:... View Details
Keywords: by James Heskett
  • 18 Sep 2019
  • Op-Ed

WeWork—The IPO That Shouldn’t?

pulling support should be based on the numbers in its prospectus, not on emotional reactions to Adam Neumann. There has been a paucity of this analysis. With co-author Sean Bracken, I’ve analyzed the company, minus the surrounding drama,... View Details
Keywords: by Nori Gerardo Lietz; Financial Services; Real Estate
  • 04 Apr 2012
  • Research & Ideas

When Founders Recruit Friends and Family as Investors

friends-and-family investors introduce a more emotional element to the business as it moves forward, regardless of whether that heighted emotion is beneficial or detrimental to the founder and the startup. View Details
Keywords: by Noam Wasserman

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