Publications

November 2007
Supplement

Differences at Work: Ben (C)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Ben (C) 9-408-044 Ben shares the remark with his bosses who let Ben decide whether to report the incident to Human Resources. He decides not to, but several years later he still regrets his inaction. View Details

Keywords: Decision Choices and Conditions; Employees; Working Conditions

April 2003 (Revised October 2004)
Case

Novartis: The Challenge of Success (B)

By: Sandra J. Sucher and Stacy McManus

When Dr. Daniel Vasella learned of the early Phase 1 trial results, he immediately decided what course of action Novartis would take. Students will be able to examine and assess the concrete steps, and the rationale behind them, that Novartis took in response to this... View Details

Keywords: Decision Making; Moral Sensibility; Innovation and Invention; Distribution; Product Development; Production; Problems and Challenges; Research and Development; Biotechnology Industry; Pharmaceutical Industry

March 2001 (Revised July 2002)
Case

WingspanBank.com (B): Should This Bird Still Fly?

By: Sandra J. Sucher and Stacy McManus

WingspanBank.com is launched to critical acclaim, but its fate is hardly certain. Bank One's new CEO, Jamie Dimon, must decide what to do with what is now a second Web site for the bank's current and prospective customers. View Details

Keywords: Business Model; Business Startups; Customers; Innovation and Management; Organizations; Complexity; Web Sites; Financial Services Industry

Find at Harvard

Web

Building Trusted Organizations - Course Catalog

HBS Course Catalog Building Trusted Organizations Course Number 1825 Professor of Management Practice Sandra Sucher Fall; Q2; 1.5 credits Overview Trust is the foundation of every meaningful... View Details

August 2002 (Revised August 2004)
Teaching Note

Crimson Greetings Simulation (TN)

By: Henry B. Reiling, M. Diane Burton and Sandra J. Sucher

Teaching Note for the Crimson Greetings Simulation. (Not in the system.) A rewritten version of an earlier teaching note. View Details

Keywords: Information Technology; Operations; Management

March 2025
Case

Boeing's Turbulent Trajectory: A Timeline of Compounding Crises and Broken Trust (January 2020 - September 2024)

By: Sandra J. Sucher and Samantha N. Smith

October 2014
Supplement

Honeywell and the Great Recession: The Economic Recovery (B)

By: Sandra J. Sucher and Susan J. Winterberg

Five years after the Great Recession, Honeywell's CEO Dave Cote and his executive team reflect on the choices they made to manage costs and earnings forecasts during that uncertain time. They discuss which cost cutting measures they decided to take and their personal... View Details

Keywords: Layoffs; Furloughs; Downsizing; Work Sharing; Short Time Work; Recessions; Earnings Forecast; Job Cuts and Outsourcing; Cost Management; Executive Compensation; Crisis Management; Financial Crisis; Manufacturing Industry

November 2012
Teaching Note

On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 (TN)

By: Sandra J. Sucher and Clayton S. Rose

Teaching Note for On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 HBS case 311-029. View Details

Keywords: Decision Choices and Conditions; Values and Beliefs; Leadership; Crisis Management; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Culture; Quality; Pharmaceutical Industry

01 Feb 2000
News

Financial Services 24/7

time it takes to handle transactions are decreasing, "the need to have confidence in the people on the other side of the structure is as strong as ever." Wingspanbank.com HBS senior lecturer Sandra J. Sucher... View Details

Keywords: Susan Young

28 Apr 2020
News

American economy on the bubble

Web

2.8 MBA Community Values Annual Report (2023) | MBA

require review by the Conduct Review Board (CRB). The CRB is currently chaired by Professor Sandra Sucher and includes two additional faculty... View Details

March–April 2024
Article

How Companies Should Weigh in on a Controversy: A Better Approach to Stakeholder Management

By: David M. Bersoff, Sandra J. Sucher and Peter Tufano

Executives need guidance about managing their organizations’ engagement with societal issues—including hot-button topics such as gender, climate, and racial discrimination. Success in this realm does not mean avoiding public controversy or achieving unanimous support... View Details

Keywords: Values and Beliefs; Social Issues; Business and Stakeholder Relations; Judgments; Management Practices and Processes

13 Oct 2020
News

Running a Decathlon

Bill and Sandra Patton (photo by Tony LaBruno) While serving on the Los Angeles Olympic Organizing Committee in 1979, William Patton Jr. (PMD 21, 1971) met Orange County superintendent of schools Robert... View Details

October 2001 (Revised September 2022)
Case

Le Petit Chef

By: Alan D. MacCormack, Sandra J. Sucher and Suraj Rangashayi

Brigitte Gagne, Le Petit Chef's director of microwave R&D, is deciding on the product development agenda for next year. She has to decide which of the available projects to fund, and evaluate the overall portfolio of projects currently under development. The recent... View Details

Keywords: Production; Product Development; Projects; Planning; Research and Development; Performance; Problems and Challenges; Management Teams; Resource Allocation