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  • 27 Apr 2009
  • News

Managing the mood is crucial

  • 10 Sep 2007
  • Research & Ideas

High Note: Managing the Medici String Quartet

Why would a business school professor want to write a case study about a string quartet? The answer was easy for Robert Austin, a scholar with research expertise in the management of innovation. While attending an academic workshop near... View Details
Keywords: by Martha Lagace; Music
  • Article

A Blueprint for Pharmacy Benefits Managers to Increase Value

By: William Shrank, Michael E. Porter, Sachin H. Jain and Niteesh K. Choudhary
Pharmacy benefits managers (PBMs) have a unique opportunity to promote public health and generate value in the healthcare system. However, PBMs are largely evaluated on their ability to control costs rather than improve health. PBMs should be evaluated along three... View Details
Keywords: Opportunities; Health; System; Cost Management; Partners and Partnerships; Motivation and Incentives; Value; Innovation and Invention; Performance Effectiveness; Health Industry; Pharmaceutical Industry
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  • Web

Program FAQs - Summer Venture in Management

management degree can have on their professional and personal lives, and we want this experience to be used as a personal and career planning tool. If I am employed, how will taking time off to attend SVMP... View Details
  • 01 Dec 2004
  • News

Clubs Offer Popular Management Programs

executives who participated in the Management Development Program, a course offered for the first time in the fall of 2003 by the HBS Alumni Association of Charlotte. Taught by volunteer HBS alumni — local... View Details
Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services
  • 03 Feb 2014
  • Research & Ideas

The Tricky Business of Managing Web Advertising Affiliates

approach is more effective at keeping rogue affiliates out of a program. That's because the internal employee who selects and manages affiliates, and is paid a base salary, has different motivations than an outside company, whose View Details
Keywords: by Kim Girard; Advertising; Publishing
  • 20 Feb 2014
  • News

Managing the World’s Trouble Spots

operations. His time in Colombia opened his eyes to widespread poverty. “I took the time to learn about the people, the environment. I found that people worked with the cartels because they didn’t have other... View Details
Keywords: Jill Radsken
  • 05 Dec 2007
  • Sharpening Your Skills

Sharpening Your Skills: Managing Marketing

merchant's direct channel sales after she opens a retail store in the area. The study used a proprietary longitudinal data set from a multichannel retailer to understand what happens and to probe the implications for channel management... View Details
  • 07 Mar 2016
  • HBS Seminar

Scott Stern, MIT Sloan School of Management

  • July 2018 (Revised August 2018)
  • Case

Rocky Mountain Condiments: Close Encounters with the Legal System for the First Time

By: Lena G. Goldberg
The founder of a Colorado start-up focused on developing a line of condiments confronts a host of legal issues that threaten the viability of her young enterprise. She is suing a co-packer for, among other things, breach of contract, theft of recipes and trade secrets,... View Details
Keywords: Law And Regulation; Start-ups; Founders' Agreements; Cross-Border Jurisdiction; Torts; Consumer Protection; Non-disclosure Agreements; Intellectual Property Protection; Fraud; Legal Remedies; Law; Lawsuits and Litigation; Laws and Statutes; Business Startups; Contracts; Intellectual Property; Food and Beverage Industry
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  • 04 Mar 2014
  • Sharpening Your Skills

Sharpening Your Skills: Managing Innovation

Should managers lead innovation or get out of the way? It's not an either/or decision. Executives of some great innovative companies—Amazon's Jeff Bezos, Facebook's Mark Zuckerberg—are active participants in creation, getting their hands... View Details
Keywords: Re: Multiple Faculty
  • 01 Apr 2020
  • News

What My Time in Vietnam Taught Me About Dealing with Shortages

uniforms, and other urgently needed items. The actions we took enabled us to avoid the worst of most of the problems we faced. Perhaps they have some relevance to today’s worries. First, timely and accurate information was needed to View Details
  • 2017
  • Working Paper

Discretionary Task Ordering: Queue Management in Radiological Services

By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Delegation; Behavioral Operations; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
Related
  • Web

Healthy Outcomes - Managing the Future of Work

26 May 2019 | Financial Times Global Workers Are Ready for Retraining Developing Employees 07 May 2019 | Harvard Business Review The Plight of the Graying Tech Worker William R. Kerr 28 Mar 2019 | Sloan View Details
  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

last year with about 1,200 employees working asynchronously (that is, not on the same schedule, handing off work each day from one employee and one time zone to another) in 75 countries with no headquarters. The strategy requires, among... View Details
Keywords: by James Heskett
  • 19 Jan 2010
  • Sharpening Your Skills

Sharpening Your Skills: Managing the Economic Crisis

managers who conduct layoffs feel a mix of emotions that may catch them by surprise: sympathy, sadness, guilt, shame, anxiety, and perhaps anger. Best practice for managers includes understanding yourself... View Details
Keywords: by Staff
  • March 2023
  • Supplement

Allianz Türkiye (C): Managing the 2017 Hail Storm

By: John D. Macomber and Fares Khrais
Allianz Turkey is a property casualty insurance company operating in a region experiencing increasing losses from natural catastrophe events related to climate change, for example hail, wildfire, and flooding. There are also substantial other natural catastrophe... View Details
Keywords: Insurance And Reinsurance; Natural Disasters; Turkey; Insurance; Climate Change; Analytics and Data Science; Insurance Industry; Financial Services Industry; Turkey
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  • 01 Dec 1998
  • News

Managing the Business of Life

interview, we catch up with the group for another update. Not surprisingly, much has changed over the past decade in their households and in their careers. In the profiles that follow, our protagonists once again candidly discuss how they are View Details
  • 11 Aug 2020
  • Blog Post

Supporting Independent Workers During COVID-19: One Phone Call at a Time

lot of the concepts we learned in TOM (RC class Technology and Operations Management) about bottlenecks to ensure that our clients were quickly attended to.” Adding to the challenge of managing their volunteer team was the evolving... View Details
  • 14 May 2007
  • Research & Ideas

The Key to Managing Stars? Think Team

cultivate stars. But if there are only a few stars, these individuals will tend to have a tougher time sustaining top performance. Q: What else are you working on? A: We also examine the portability of performance in a different labor... View Details
Keywords: by Martha Lagace