Publications

01 Jun 2022
What Do You Think?

Is Stakeholder Management Facing New Headwinds?

(iStockphoto/Krle) Advocates for stakeholders—including employees, customers, suppliers, the “community,” and investors—have dominated the discussion of leadership and View Details

Keywords: by James Heskett

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

managers about the gender biases that influence hiring decisions. Companies should also anonymize resumes, diversify interview panels, and evaluate candidates as a group against a set of defined criteria.... View Details

Keywords: by Kristen Senz

29 Sep 2003
Research & Ideas

Why Managing Innovation is Like Theater

If you don't know where you're going, any map will do.1 This conventional wisdom sounds right to many managers. It highlights the safety of having a clear objective for your management actions. It implies that all View Details

Keywords: by Rob Austin & Lee Devin

12 PM – 1 PM EST, 09 Jan 2019
Webinars: Trending@HBS

How Better Immigration Policies Foster Business Innovation and Growth

Talent is a critical factor in driving innovation in science, engineering, and today's knowledge economy. Professor Bill Kerr explores the data and ideas that should drive the next wave of policy and business practice around high-skill immigration. View Details

20 Dec 2021
News

Psychological Safety in Theory and In Practice

01 Dec 1998
News

Managing the Business of Life

interview, we catch up with the group for another update. Not surprisingly, much has changed over the past decade in their households and in their careers. In the profiles that follow, our protagonists once again candidly discuss how they... View Details

March 2019
Case

Investing in the Future: Corning Inc. and the Alternative School for Math and Science

By: Derek van Bever and Miho Kubagawa

In early 2017, Kim Frock (MBA 1987), founder and administrative head of school for the Alternative School for Math and Science (ASMS) in Corning, New York, is beginning to think through the issue of leadership succession at the school. Founded in close partnership with... View Details

Keywords: Middle School Education; Leadership; Management Succession; Partners and Partnerships; Business and Community Relations

Research Summary

Workforce Training and Development in Indian Companies

This study with Vivek Wadhwa and Gary Gereffi of Duke University sponsored by the Ewing Marion Kauffman Foundation examines how 24 leading Indian companies have innovated in workforce training and development in the face of educational weaknesses and high-skilled... View Details

Web

Healthy Outcomes - Managing the Future of Work

Support Their Caregiving Employees Danielle Kost 07 Feb 2019 | Forbes Wanted: Elder transportation solutions Mitchell Hartman 30 Jan 2019 | Marketplace Workplaces Aren't Paying Attention To The Growing Caretaking Crisis, And It's Costing... View Details

14 May 2007
Research & Ideas

The Key to Managing Stars? Think Team

important career matter for individuals as well as for managers who want to inspire, nurture, and recruit stars. A new study by Harvard Business School's Boris Groysberg and... View Details

Keywords: by Martha Lagace

Web

General Management Curriculum - Faculty & Research

(MDD) (also listed under Entrepreneurial Management and Technology & Operations Management) Amy Edmondson , Tiona Zuzul Spring 2025 Q3Q4 3.0 The Moral Leader Joseph Badaracco Fall 2024 Q1Q2 3.0 The Power of... View Details

Web

Technology & Operations Management - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students April 8, 2025 Article Creating Workplaces Free of Forever Chemicals By: Joseph Allen, Heather Henriksen View Details

May 2013 (Revised May 2014)
Case

Innovation at the Boston Consulting Group

By: Robert G. Eccles, Das Narayandas and Penelope Rossano

This case is about how the Boston Consulting Group has approached innovation from its founding to the present day. It discusses the role of the firm's talent market and client market in developing these innovations. View Details

Keywords: Innovation; Strategy Consulting; Professional Service Firm; Knowledge Management; Client Management; Product Development; Leadership; Customer Focus and Relationships; Customer Value and Value Chain; Independent Innovation and Invention; Innovation and Management; Innovation Leadership; Innovation Strategy; Value Creation; Consulting Industry

February 2022
Case

Cleveland Clinic Abu Dhabi

By: Linda A. Hill and Emily Tedards

In 2006, the Cleveland Clinic and Mubadala Investment Company partnered with a bold ambition to deliver world class healthcare in the United Arab Emirates. In 2015, after nearly a decade of planning and construction, Cleveland Clinic Abu Dhabi opened its doors. By... View Details

Keywords: Organizational Behavior; Culture; Alignment; Organizational Effectiveness; Purpose; Impact; Leadership Development; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Teams; Team Dynamics; Teamwork; Team Effectiveness; Trust; Talent; Talent Development And Retention; Psychological Safety; Organizational Evolution; Coaching; Board; Analytics; Innovation; Data; Data Visualization; Digital Technology; Digital; Customer Experience; Experimentation; Change Management; Data-driven Decision-making; Debates; Ecosystem; Partnership; Telemedicine; Sustainability; Global Organizations; Local; Hospital; Healthcare; United Arab Emirates; Health Care and Treatment; Partners and Partnerships; Globalization; Quality; Organizational Culture; Mission and Purpose; Innovation and Management; Information Technology; Joint Ventures; Leadership; Performance Effectiveness; Abu Dhabi; United Arab Emirates

03 Dec 2014
What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

that "the true 'jerk' is the manager who is unable to fuse this talent into the organization The task of management would be simple if only 'easy' people were... View Details

Keywords: by James Heskett

14 Mar 2023
Blog Post

How Inclusive Managers Create Glass-Shattering Organizations

value: Attraction and recruitment. Actively seek candidates outside managers’ networks, and assess the language used to describe jobs and the company. Hiring. Educate View Details

30 Dec 2021
News

Our Favorite Management Tips of 2021

November 2013 (Revised September 2014)
Case

Man Jit Singh at Sony Entertainment Television (A)

By: Linda A. Hill, Dana M. Teppert and Allison J. Wigen

Explores the role of CEO Man Jit Singh and his senior management committee in leading Multi Screen Media Pvt. Ltd. (formerly SET Pvt. Ltd.), a leading television broadcaster in India. Describes Singh's decision to evaluate employees based on values as well as... View Details

Keywords: Performance Appraisals; Performance Management; Performance Evaluation; Leadership Style; Managerial Roles; Organizational Culture; Groups and Teams; Management Teams; Change Management; Decision Making; Emerging Markets; Media and Broadcasting Industry; India