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  • July 2000 (Revised July 2001)
  • Case

Sycamore Networks

By: Joseph B. Lassiter III and Daniel J. Green
Founders Desh Deshpande and Dan Smith reflect on Sycamore's sales strategies and consider how going public might affect the morale of its key employees. In the optical networking sector, technological change and exploding demand has created a market for talent in which... View Details
Keywords: Applied Optics; Entrepreneurship; Sales; Business Strategy; Initial Public Offering; Retention; Employees; Communication Technology; Technological Innovation; Communications Industry; Telecommunications Industry
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  • November 15, 2022
  • Article

Using Simulations to Upskill Employees

By: Frank V. Cespedes, Trond Aas, Alex Hunt and Huw Newton-Hill
Reskilling employees tops the agenda in many organizations, according to a LinkedIn report. Korn Ferry estimates an 85-million person talent shortage by 2030, and McKinsey likens the challenge to the shift from agricultural to manufacturing work that occurred in the... View Details
Keywords: Employee Engagement; Managing People; Talent Development; Training; Human Capital; Experience and Expertise; Talent and Talent Management; Retention; Personal Development and Career
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  • 29 Sep 2009
  • First Look

First Look: September 29

would acting in time, i.e., not waiting until politics demands action, make a difference? What should our policy actually be? We need to get energy policy right this time—Gallagher and her colleagues help lead the way. The Cost Structure, Customer Profitability, and... View Details
Keywords: Martha Lagace
  • 01 Nov 2024
  • In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

From tech to media to management consulting firms, layoffs are back. Downsizing during a healthy economy can help lay the foundation for efficient growth or make space for new roles that harness newer technology, such as artificial intelligence. Companies such as... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • January 2023
  • Article

Firm-Induced Migration Paths and Strategic Human-Capital Outcomes

By: Prithwiraj (Raj) Choudhury, Tarun Khanna and Victoria Sevcenko
Firm-induced migration typically entails firms relocating workers to fill value-creating positions at destination locations. But such relocated workers are often exposed to external employment opportunities at their destinations, possibly triggering turnover. We... View Details
Keywords: Worker Relocation; Turnover; Firm-induced Migration; Smaller Towns; Employee Mobility; Geographic Mobility; Migration; Clusters; Employees; Geographic Location; Performance; Opportunities; Retention; Human Capital; Talent and Talent Management
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  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

Governance When Founders Are Directors Authors:Feng Li and Suraj Srinivasan Abstract We examine CEO compensation, CEO retention policies, and M&A decisions in firms where founders serve as a director with a non-founder CEO... View Details
Keywords: Sean Silverthorne
  • 06 Jul 2020
  • Blog Post

A Letter from the Women in Investing Club

to also play an active role in addressing them. We are calling on our sponsors and other buy-side firms to evaluate their hiring and retention practices for the investing team, to be thoughtful as they bring on board members and senior... View Details
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

develop a solid business model with value-added services. It’s difficult to have exclusivity for this type of marketplace, so retention is key. —Yishan Cao (MBA 2007) Case Study Update: QE Solar Three years ago, QE Solar founder Ken... View Details
Keywords: April White
  • 05 May 2009
  • First Look

First Look: May 5, 2009

effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical analysis examines 26,924 multi-channel customers of a nationwide retail bank. For each customer, we track channel usage,... View Details
Keywords: Martha Lagace
  • November 2007
  • Case

The 1995 Release of the Institutional Investor Research Report: The Impact of New Information

By: Boris Groysberg, Nitin Nohria and Derek Haas
In 1995, Institutional Investor magazine began selling a complete ranking of the best equity research analysts. This report allowed research firms to assess the relative quality of each analyst across the industry, and this enabled firms to know nearly as much about... View Details
Keywords: Talent and Talent Management; Investment Banking; Retention; Selection and Staffing; Reports; Knowledge Use and Leverage; Performance Evaluation; Banking Industry
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  • November 1999
  • Case

SUPERVALU, Inc.: Professional Development Program

By: Francis Aguilar
SUPERVALU examines the creation and implementation of a training program for attracting and retaining college graduates for the nation's largest wholesale food distribution company. It addresses: 1) program design and 2) the management of the design effort and program... View Details
Keywords: Selection and Staffing; Recruitment; Retention; Training; Organizational Culture; Design; Business or Company Management; Higher Education; Programs; Food and Beverage Industry; Distribution Industry
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  • 10 Dec 2020
  • Blog Post

A New Case at Harvard Business School Highlights the Real-World Issues for Latinx Considering an MBA

path or the retention of a high-salaried position. “Although business, especially in the entrepreneurial sense, is very ingrained in the Latino community, the idea of going to business school is less understood,” explains Calderon. For a... View Details
  • 06 Aug 2014
  • What Do You Think?

What Is Warren Bennis’s Legacy?

optimistic, looking forward, and learning. They exhibited what is described by the word, "neoteny," the retention of youthful qualities by adults. (It helps explain why Bennis included himself in the sample of persons studied as... View Details
Keywords: by James Heskett; Education
  • 13 Nov 2000
  • Research & Ideas

Corporate Venturing: Entrepreneurship on the Inside

incentivize and motivate internal people, because they have access to a talent pool that doesn't always exist outside." At the same time, developing new businesses can provide large companies with a potent retention mechanism.... View Details
Keywords: by Kenneth Liss
  • 06 May 2022
  • Blog Post

Career Advice: Starting a Sustainable Startup

amount of information on startups, from financial projections to customer retention metrics, to decide whether a company had a realistic pathway to hypergrowth. As an entrepreneur, my co-founders and I spent time ideating revenue models... View Details
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

http://sloanreview.mit.edu/the-magazine/articles/2010/fall/52118/how-to-do-well-and-do-good/ Corporate Governance When Founders Are Directors Authors:Feng Li and Suraj Srinivasan Publication:Journal of Financial Economics (forthcoming) Abstract We examine CEO... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2013
  • First Look

First Look: Feb. 5

company, and the government had responded by loaning AIG $182 billion in exchange for 79.9% of the company, because it feared that AIG's failure could trigger the collapse of the entire global financial system. Several months into his tenure, the division paid large... View Details
Keywords: Sean Silverthorne
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

strength of its partnership by striving for sole-source relationships. At all of these companies, customer retention strategies were based on providing superior service, listening to customer feedback, and building relations that... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 01 Feb 1997
  • News

OPM Celebrates 21st Anniversary at Gala Florida Reunion

H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that included a videotaped segment on... View Details
  • 01 Dec 2009
  • News

Up on the Green Roof

environmental impact, energy efficiencies, and extended life, it offers benefits over time that outweigh the additional costs. A green roof is actually two roof systems in one. On the bottom is an impermeable membrane similar to that of a conventional roof. Atop that... View Details
Keywords: Roger Thompson; Construction of Buildings; Construction