Interpersonal Communication - Publications - Faculty & Research

06 Jun 2005
Research & Ideas

Don’t Listen to “Yes”

to minimize interpersonal conflict. Leaders can accomplish this by taking concrete steps before, during, and after a critical decision process. Before the process begins, they can establish ground rules for how people should interact... View Details

Keywords: by Martha Lagace

15 Dec 2014
Research & Ideas

Deconstructing the Price Tag

together” "By unpacking the costs, you have the opportunity to explain everything you did for the customer in putting that product or service together," says Bhavya Mohan, a Harvard Business School doctoral student in marketing. "When firms View Details

Keywords: by Dina Gerdeman; Retail

09 Jun 2015
First Look

First Look: June 9, 2015

interpersonal disclosure of intimate information increases attraction, cost transparency by a firm increases brand attraction, in turn boosting consumer purchase interest. This relationship persists even after controlling for perceptions... View Details

Keywords: Sean Silverthorne

23 Dec 2008
First Look

First Look: December 23, 2008

monetary incentive to join the company more quickly than originally planned. The case provides an opportunity to analyze negotiation strategy and the importance of emotional intelligence and effective interpersonal View Details

Keywords: Martha Lagace

November 2017
Teaching Note

Tencent

By: John R. Wells and Gabriel Ellsworth

Teaching Note for HBS No. 718-426. Tencent had undergone many transformations since it was founded in 1998 as a simple messaging service. In 2017, it was the largest online games provider in China with a wide range of game types, China’s largest social networking... View Details

Citation

Purchase

10 Mar 2015
First Look

First Look: March 10

and then go further to consider ways the domain of innovation itself has changed. We suggest that because of fundamental shifts in communication and information processing costs and the increasing modularity of products and services, the... View Details

Keywords: Carmen Nobel

05 Dec 2017
First Look

First Look at New Research and Ideas, December 5, 2017

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53537 in press Personality and Social Psychology Bulletin Advice Giving: A Subtle Pathway to Power By: Schaerer, M., L.P. Tost, L. Huang, F. Gino, and R.P. Larrick Abstract—We propose that View Details

Keywords: Sean Silverthorne

16 Dec 2014
First Look

First Look: December 16

effectiveness because people were not accountable to each other for progress, did not have shared understanding of their work, and faced interpersonal risks when reaching out to other roles. The redesign introduced new mesolevel... View Details

Keywords: Sean Silverthorne

08 Jan 2020
Research & Ideas

NFL Head Coaches Are Getting Younger. What Can Organizations Learn?

performance throughout his career. We highlighted McVay’s penchant for surrounding himself with effective staff and willingness to delegate tasks to them. Here, we raise another skill of his that bodes well for long-term success: a strong ability to View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

10 Oct 2007
First Look

First Look: First Look: October 10

improve social and environmental conditions in the communities in which they do business. Whereas firms once might have been able to prosper by concerning themselves almost exclusively with financial results, most now find it at least... View Details

Keywords: Martha Lagace

28 Feb 2012
First Look

First Look: Feb. 28

understanding of their distant colleagues, while reflected knowledge promoted feelings of being understood. We discuss implications of reflected knowledge to theories of trust and interpersonal dynamics in globally distributed... View Details

Keywords: Sean Silverthorne

14 Feb 2012
First Look

First Look: February 14

dynamic groups, don't learn naturally. I outline the factors that prevent them from doing so, such as interpersonal fear, irrational beliefs about failure, groupthink, problematic power dynamics, and information hoarding. With Teaming,... View Details

Keywords: Carmen Nobel

06 Sep 2016
First Look

September 6, 2016

that humor plays a fundamental role in shaping interpersonal perceptions and hierarchies within groups. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51589 September 2016 Harvard Business Review Know Your Customers'... View Details

Keywords: Carmen Nobel

16 Apr 2013
First Look

First Look: April 16

publicly traded real estate investment trust (REIT) to her fellow board members and company management. The case explores interpersonal communications, influencing one's peers, leadership style, and board dynamics. The case also... View Details

Keywords: Sean Silverthorne

08 Feb 2011
First Look

First Look: Feb. 8

environment while creating urban living capacity by combining low carbon and resource-efficient development with the use of information and communication technologies (ICT) to better manage complex urban systems. Download the paper:... View Details

Keywords: Sean Silverthorne

22 Apr 2008
First Look

First Look: April 22, 2008

the company had lost its "human touch" in the process of professionalizing and modernizing to capitalize on the fantastic market opportunities that had opened up in Spain. Some felt that the work was now too structured and View Details

Keywords: Martha Lagace

21 Feb 2017
First Look

First Look at New Research: February 21

explores how language shapes the ways in which employees who work in global organizations communicate and negotiate linguistic and cultural differences. Bringing together 650 interviews conducted across Rakuten’s locations in Brazil,... View Details

Keywords: Carmen Nobel

22 Mar 2011
First Look

First Look: March 22

insulted because he is given a monetary incentive to join the company more quickly than originally planned. The case provides an opportunity to analyze negotiation strategy and the importance of emotional intelligence and effective View Details

Keywords: Sean Silverthorne

24 Jun 2014
First Look

First Look: June 24

original response, no one can decide in advance what that response should be. So the role of a leader of innovation is not to set a vision and motivate others to follow it. It's to create a community that is willing and able to innovate.... View Details

Keywords: Sean Silverthorne

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

Siemens, the Deutsche Bank, Dresdner, Bosch, BASF, and so on, all managed to somehow reconstruct and reinvent themselves after these upheavals. So I intended to write a long-term study about a company or factory with a focus on its relationship to its surrounding View Details

Keywords: by Sean Silverthorne

Publications

Publications

Show Results For

Show Results For

Are you looking for?

Don’t Listen to “Yes”

Deconstructing the Price Tag

First Look: June 9, 2015

First Look: December 23, 2008

Tencent

First Look: March 10

First Look at New Research and Ideas, December 5, 2017

First Look: December 16

NFL Head Coaches Are Getting Younger. What Can Organizations Learn?

First Look: First Look: October 10

First Look: Feb. 28

First Look: February 14

September 6, 2016

First Look: April 16

First Look: Feb. 8

First Look: April 22, 2008

First Look at New Research: February 21

First Look: March 22

First Look: June 24

Germany’s Pioneering Corporate Managers

Are you looking for?