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  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

2001. In 1990 the German consumer goods company Benkiser began acquiring fragrance and cosmetics brands with the intent of developing a beauty business. These included the long-established, but relatively small, U.S. fragrance company... View Details
Keywords: Sean Silverthorne
  • 05 Oct 2016
  • Research & Ideas

Why Don't More People Get Flu Shots at Work?

psychological “nudges” can improve healthy behavior. It’s not that easy, it turns out. One of the prime reasons is sheer forgetfulness, he says. Many of us have every intention of getting vaccinated, but forget when the actual date rolls... View Details
Keywords: by Roberta Holland; Health
  • 14 Mar 2007
  • Op-Ed

Government’s Misguided Probe of Private Equity

and Forstmann Little & Co., have dramatically downsized or announced their intention to cease operations after experiencing investment missteps and succession problems. Meanwhile, new organizations have amassed enormous sums of... View Details
Keywords: by Josh Lerner; Financial Services
  • July 2024
  • Case

Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones

By: Lauren Cohen, Richard Ryffel, Grace Headinger and Sophia Pan
Edward Jones, a wealth management advisory firm that prided itself on its interpersonal connections and face-to-face interactions, was eager to augment their services with AI capabilities. Built on 1-to-1 close-knit relationships, the firm had more than 15,000 offices... View Details
Keywords: Fintech; Innovation And Strategy; Financial Advisors; Big Data; Artificial Intelligence; Digitization; Financial Institutions; Business Strategy; Competitive Advantage; Technology Adoption; Business Plan; Technological Innovation; Interpersonal Communication; Communication Intention and Meaning; Communication Strategy; Transformation; Employee Stock Ownership Plan; Disruptive Innovation; Innovation Strategy; Innovation and Management; Innovation Leadership; Knowledge Acquisition; Knowledge Use and Leverage; Customer Relationship Management; AI and Machine Learning; Digital Strategy; Financial Services Industry; St. Louis; Missouri; United States; Canada
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Cohen, Lauren, Richard Ryffel, Grace Headinger, and Sophia Pan. "Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones." Harvard Business School Case 225-009, July 2024.
  • 21 Jul 2006
  • Op-Ed

Enron Jury Sent the Right Message

of corporate fraud, considerations of intent dominate the details of compliance or noncompliance with arcane legal rules. This is the right message to send to the American business community. The behavior that became so widespread and... View Details
Keywords: by Malcolm S. Salter
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

ratio of CEO wage to the average employee's wage. Our six studies show that pay ratio disclosure affects purchase intention of consumers via perceptions of wage fairness. The disclosure of a retailer's high pay ratio (e.g., 1000 to 1)... View Details
Keywords: Sean Silverthorne
  • March 2010 (Revised March 2014)
  • Case

Roll Back Malaria and BCG: The Change Initiative

By: Nava Ashraf, Rachel Gordon and Catherine Ross
Roll Back Malaria, a global partnership dedicated to fighting malaria has not met its founders' expectations of effectively combatting malaria. In 2005, after several internal evaluations, RBM leadership has decided to engage the Boston Consulting Group to work on a... View Details
Keywords: Health Care and Treatment; Management Practices and Processes; Performance Evaluation; Communication Strategy; Communication Intention and Meaning; Non-Governmental Organizations; Change Management; Multinational Firms and Management; Negotiation; Health Industry
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Ashraf, Nava, Rachel Gordon, and Catherine Ross. "Roll Back Malaria and BCG: The Change Initiative." Harvard Business School Case 910-023, March 2010. (Revised March 2014.) (Request a courtesy copy.)
  • 08 Apr 2014
  • First Look

First Look: April 8

intentional attempt to synthesize, abstract, and articulate the key lessons taught by experience. Drawing on dual-process theory, we focus on the reflective dimension of the learning process and propose that learning can be augmented by... View Details
Keywords: Sean Silverthorne
  • 09 Mar 2010
  • First Look

First Look: March 9

International Conference on Financial Cryptography and Data Security (forthcoming) Abstract We describe a method for identifying "typosquatting," the intentional registration of misspellings of popular web site addresses. We... View Details
Keywords: Martha Lagace
  • 08 Oct 2007
  • Research & Ideas

Management Education’s Unanswered Questions

university-based business schools first emerged, what did the founders envision? Were they naive? A: The original intention is very clear: to create management as a profession. A profession did not mean a distinction between an expert and... View Details
Keywords: by Martha Lagace; Education
  • June–July 2014
  • Article

Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams

By: Pamela J. Hinds, Tsedal Neeley and Catherine Durnell Cramton
Through an ethnographic study comprised of interviews with and observations of 96 globally distributed members in six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs. them dynamic so common in... View Details
Keywords: Equality and Inequality; Communication Intention and Meaning; Groups and Teams; Applications and Software; Emotions; Cross-Cultural and Cross-Border Issues; Power and Influence; Information Technology Industry
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Hinds, Pamela J., Tsedal Neeley, and Catherine Durnell Cramton. "Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams." Journal of International Business Studies 45, no. 5 (June–July 2014): 536–561.
  • 26 Jun 2007
  • First Look

First Look: June 26, 2007

economic impact of export subsidies by investigating stock price reactions to a critical event in 1997. On November 18, 1997, the European Union announced its intention to file a complaint before the World Trade Organization (WTO),... View Details
Keywords: Martha Lagace
  • 14 May 2009
  • Sharpening Your Skills

Sharpening Your Skills: Managing Teams

mastery" goals probably lead to better effects than strict "performance" goals. Good people with the best of intentions can focus so much on a stretch goal that they fail to recognize how it leads to unethical behavior and/or excessive... View Details
Keywords: Re: Multiple Faculty
  • 15 Jan 2007
  • Research & Ideas

The Business of Free Software

Iansiti adds. As a measure of IBM's commitment to open source, the company announced its intent to invest $1 billion to the development and promotion of the Linux operating system. This new reality upends the classic rules of strategy and... View Details
Keywords: by Julia Hanna; Computer
  • 15 Mar 2016
  • First Look

March 15, 2016

confirm the influence of issue framing on public opinion and suggest that CEOs can sway public opinion, potentially to the same extent as prominent politicians. Moreover, Cook’s CEO activism increased consumer intentions to purchase Apple... View Details
  • 13 Mar 2019
  • Research & Ideas

Ignore This Advice at Your Own Peril

laser-focused on figuring out the best solution. So they are intent on expanding their options and gathering as much information from as many people as possible before acting. Advice seekers should keep these clashing perspectives in mind... View Details
Keywords: by Dina Gerdeman
  • 06 Jan 2021
  • Research & Ideas

Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine

sick. Exercise doesn’t need to happen at the same day or time; it just needs to happen. Be realistic and forgiving. Daily gym sessions scheduled with the best intentions can quickly become self-sabotage triggers when life’s inevitable... View Details
Keywords: by Danielle Kost
  • 19 May 2020
  • Research & Ideas

Why Privacy Protection Notices Turn Off Shoppers

customers. Again, they tested two conditions separately, one that spoke about the company’s intent to “collect” customer data, and the other that spoke about its desire to “protect” customer information. They even had a separate group of... View Details
Keywords: by Michael Blanding; Retail
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

overstaffed, corrupt, rife with subsidies, and losing money. Finally, in 2012, President Enrique Peña Nieto announced his intent to drastically reform both. Over the next two years, the Mexican constitution was amended, and a dozen... View Details
Keywords: by Sean Silverthorne
  • 05 Sep 2006
  • First Look

First Look: September 5, 2006

intentions to help such victims. Overall, participants believed that outgroup victims experienced fewer secondary, "uniquely human" emotions (e.g., anguish, mourning) than ingroup victims. The extent to which participants did... View Details
Keywords: Sean Silverthorne
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