Publications

July 1989 (Revised July 1990)
Case

Prudential: Organizing for Technology Innovation (A)

By: Lynda M. Applegate

Keywords: Information Technology; Innovation and Invention

June 2007
Teaching Note

Comergent Technologies Inc.: Enterprise E-Commerce (TN)

By: V. Kasturi Rangan and Marie Bell

Keywords: Internet and the Web

February 1990 (Revised June 1990)
Case

Prudential: Organizing for Technology Innovation (B)

By: Lynda M. Applegate

Keywords: Information Technology; Innovation and Invention; Strategy

2003
Book

Strategic Management of Technology and Innovation

By: Robert A Burgelman, Clayton M. Christensen and Steven C. Wheelwright

Keywords: Strategy; Management; Information Technology; Innovation and Invention

2007
Chapter

Beyond Dependence: Conceptualizing Information and Accountability in NGO-Funder Relations

By: Alnoor Ebrahim

This paper explores the linkages between information systems and accountability in nongovernmental and nonprofit organizations (NGOs). The information systems in four NGOs are introduced: two Indian NGOs engaged in natural resource management and rural development, an... View Details

Keywords: Philanthropy and Charitable Giving; Corporate Accountability; Information Management; Business and Stakeholder Relations; Non-Governmental Organizations; Information Technology; India; District of Columbia

05 Sep 2000
What Do You Think?

Whither the Information Economy?

end is knowledge. As he puts it, "to gain more knowledge, we will have to think more." In his view, information is no substitute for thinking and knowledge. Nor, in the opinion of Suresh Annappindi, has new View Details

Keywords: by James Heskett

Web

Strategy and Technology - Course Catalog

technology world face special governance problems, especially asymmetrical information between management and boards. Look Forward, Reason Back: Large-scale industry change happens faster in View Details

May 2018
Teaching Note

AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

Teaching Note for HBS No. 718-486. View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States

10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

payment. But what about after taking a ride-share ride? Or after getting a haircut? Many of those establishments prompt tipping either through their online app or on a tablet at checkout. Have you been surprised by the prompt? You’re not alone. These new point-of-sale... View Details

Keywords: by Anna Lamb, Harvard Gazette

2019
Working Paper

Government Technology Policy, Social Value, and National Competitiveness

By: Frank Nagle

This study seeks to better understand the impact that government technology procurement regulations have on social value and national competitiveness. To do this, it examines the impact of a change in France’s technology procurement policy that required government... View Details

Keywords: Social Value; Competitiveness; Government Administration; Information Technology; Acquisition; Policy; Value

SSRN

Read Now

2002
Comment

Designs, Technology Cycles, and Organizational Outcomes

By: George Westerman and Michael L. Tushman

Keywords: Organizational Design; Information Technology; Organizational Change and Adaptation; Outcome or Result

1975
Book

The Information Systems Handbook

By: F. W. McFarlan and R. L. Nolan

Keywords: Information Management

15 Feb 2000
Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

As the information economy emerges and technology transforms "business-as-usual," senior-level executives need to understand the "big picture" of how IT impacts their entire... View Details

Keywords: by Staff

August 2011
Case

Ockham Technologies (A): Building the Team

By: Noam Wasserman

Describes the issues facing a founder-ceo regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing development work. View Details

Keywords: Selection and Staffing; Recruitment; Governing and Advisory Boards; Management Teams; Corporate Entrepreneurship; Job Cuts and Outsourcing; Information Technology

Educators

08 Apr 2015
What Do You Think?

Are Technology Companies Ripe for Disruption?

imagination, or has the world of information technology become so inbred that it is losing touch with users, particularly those of a certain age? If it's not my imagination, that's the tech world's problem... View Details

Keywords: by James Heskett; Technology; Technology

September 1998 (Revised August 1999)
Background Note

Networks and Networking Software: Technology Note

By: Stephen P. Bradley and Kelley Porter

Used to educate students about client and enterprise software. View Details

Keywords: Applications and Software; Networks; Information Infrastructure

Web

Technology & Operations Management - Faculty & Research

programs are encouraged to apply. Learn More Contact Information Technology & Operations Management Unit Harvard Business School Morgan Hall Soldiers Field Boston, MA 02163 tomunit@hbs.edu View Details

January 1989
Background Note

Managing Information Technology: Organization and Leadership

By: James I. Cash Jr. and Thomas H. Davenport

Describes the organizational components of the typical IT organization in a large corporation. Points out common problems and issues for each component of the organization. Also addresses the leadership issues for the IT function, and focuses specifically on the Chief... View Details

Keywords: Information Management; Organizational Design; Leadership; Managerial Roles; Information Technology; Problems and Challenges; Information Technology Industry

Educators