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  • Article

A Blueprint for Pharmacy Benefits Managers to Increase Value

By: William Shrank, Michael E. Porter, Sachin H. Jain and Niteesh K. Choudhary
Pharmacy benefits managers (PBMs) have a unique opportunity to promote public health and generate value in the healthcare system. However, PBMs are largely evaluated on their ability to control costs rather than improve health. PBMs should be evaluated along three... View Details
Keywords: Opportunities; Health; System; Cost Management; Partners and Partnerships; Motivation and Incentives; Value; Innovation and Invention; Performance Effectiveness; Health Industry; Pharmaceutical Industry
Related
  • Teaching Interest

Managing Human Capital: Keeping Hope Alive in Organizations (Not offered 2013-2014)

Managing Human Capital has been specifically designed to teach practical skills for the general manager who seeks to manage both other people and his or her own career with optimal effectiveness. Any and all students who believe they will need to effectively manage... View Details

  • 22 Feb 2010
  • Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

Observing and understanding the tasks and challenges that workers face every day is important. But managers who merely put in time "walking the floor" are not doing enough; in fact, it can make employees feel worse about their... View Details
Keywords: by Julia Hanna; Health
  • 05 Feb 2024
  • Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

Middle managers aren’t going extinct. They’re evolving. Once a wasteland where careers stalled or abruptly ended in layoffs, middle management has adapted and is thriving, seeing double-digit growth in some... View Details
Keywords: by Ben Rand
  • 16 Aug 2010
  • Lessons from the Classroom

HBS Introduces Marketing Analysis Tools for Managers

Analysis": Managers frequently need to estimate the size of their markets, both for existing products, so that sales forecasts can be developed, and for new products, so that market opportunities can be assessed. This tookit enables... View Details
Keywords: by Sarah Jane Gilbert
  • Web

Podcasts - Managing the Future of Work

it forward. Also, spreading the word via a generative AI avatar. Bonus episode: Introducing HBS's latest podcast, Think Big, Buy Small 14 AUG 2024 | Managing the Future of Work Joe Fuller talks to his... View Details
  • 13 Feb 2014
  • Research & Ideas

Managing the Family Business: Leadership Roles

members who grew up in the family company and know it well, to become focused on its operating effectiveness. But too much focus here generally means they give too little attention to the leadership and governance needs of the... View Details
Keywords: by John A. Davis

    Design-Based Confidence Sequences: A General Approach to Risk Mitigation in Online Experimentation.

    Randomized experiments have become the standard method for companies to evaluate the performance of new products or services. In addition to augmenting managers' decision-making, experimentation mitigates risk by limiting the proportion of customers exposed to... View Details
    • Dec 19 2017
    • Testimonial

    A New Perspective on Nonprofit Management

    • Jan 06 2015
    • Testimonial

    Managing Change as a Team

    • June 2020
    • Background Note

    Customer Management Dynamics and Cohort Analysis

    By: Elie Ofek, Barak Libai and Eitan Muller
    The digital revolution has allowed companies to amass considerable amounts of data on their customers. Using this information to generate actionable insights is fast becoming a critical skill that firms must master if they wish to effectively compete and win in today’s... View Details
    Keywords: Cohort Analysis; Customers; Analytics and Data Science; Segmentation; Analysis; Customer Value and Value Chain
    Related
    • March 2013
    • Case

    Robin Ash and Printzhof Press

    By: Frank V. Cespedes and Lynda St. Clair
    Robin Ash has just been promoted to Chief Operating Officer of Printzhof Press and Vice President of its parent company, Education and Entertainment Holdings, Inc. Her first objective is to create an action plan that will achieve two seemingly contradictory corporate... View Details
    Keywords: United States; Organizational Change; Management Styles; General Management; Change Management; Morale; Communication; Human Resource Management; Book Publishing; Information Technology; Organizational Change and Adaptation; Conflict Management; Leading Change; Competitive Strategy; Organizational Culture; Planning; Education Industry; Publishing Industry
    Related
    • August 1995
    • Background Note

    Managing in an Information Age: IT Challenges and Opportunities

    By: Lynda M. Applegate
    The co-evolution of technology, work, and the workforce over the past 30 years has dramatically influenced our concept of organizations and the industries within which they compete. No longer simply a tool to support "back-office" transactions, IT has become a... View Details
    Keywords: Information Technology; Information Management; Restructuring; Technological Innovation; Corporate Strategy; Organizational Design; Organizational Change and Adaptation; Information Technology Industry
    Related
    • Dec 21 2011
    • Interview

    Strategic Perspectives in Nonprofit Management

    • 18 May 2017
    • News

    Reflecting on David Garvin’s Imprint on Management

    • 11 Apr 2012
    • Research & Ideas

    The High Risks of Short-Term Management

    Companies that manage for short-term gain rather than long-term growth have been blamed for everything from popularizing celebrity CEOs to causing a significant chunk of the current financial crisis. Now new research findings suggest that... View Details
    Keywords: by Sean Silverthorne; Financial Services
    • 10 Jan 2007
    • HBS Case

    The Challenge of Managing National Security

    attacks. Garry Emmons: The focus of your work is on how to manage integration within a highly differentiated organization. Post-9/11, how's the intelligence community doing on that score? Jan Rivkin: Intelligence issues are enormously... View Details
    Keywords: by Garry Emmons; Service
    • July 2018 (Revised November 2018)
    • Case

    Hidrovias do Brasil: Navigating Unchartered Waters

    By: Boris Groysberg and Sarah L. Abbott
    Since its founding eight years earlier, Hidrovias do Brasil (“Hidrovias”), an integrated logistics provider serving corporate customers exporting products from South America via the Atlantic Ocean, had grown to 900 employees and $253 million in annual revenues.... View Details
    Keywords: Human Resources; Private Equity; Brazil; Entrepreneurial Organizations; Operation Management; General Management; Entrepreneurship; Finance; Growth and Development; Leadership; Operations; Problems and Challenges; Transportation; Human Capital; Strategy; Emerging Markets; Brazil
    Related
    • 01 Jun 2022
    • What Do You Think?

    Is Stakeholder Management Facing New Headwinds?

    (iStockphoto/Krle) Advocates for stakeholders—including employees, customers, suppliers, the “community,” and investors—have dominated the discussion of leadership and management over the past two decades. They believe that enlightened... View Details
    Keywords: by James Heskett
    • 10 Jan 2008
    • Sharpening Your Skills

    Sharpening Your Skills: Operations Management

    Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: Can "lean" productions methods improve service industries? How can a company's order View Details