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Show Results For
- All HBS Web
(1,992)
- People (2)
- News (482)
- Research (1,032)
- Events (4)
- Multimedia (13)
- Faculty Publications (326)
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- 01 Jun 2020
- News
Post-Office
more traditional in top-down organizations. What are the experiences that are hard to replace in remote work? And how can companies replace those with digital experiences? Associate Professor Prithwiraj Choudhury on the lasting lessons... View Details
- 01 Jun 2012
- News
Alumni Book Briefs
Phelps), companies (P&G, Target), and social organizations (Saddleback Church, the civil rights movement). He offers a framework for changing bad habits: identify the routine, experiment with rewards, isolate the cue, and have a plan.... View Details
- 01 Oct 1999
- News
Eight Among Many: Kenneth A. Goldman
Through broadband and cutting-edge technologies, the company offers cable customers a "parallel" Internet to the one presently accessed by telephone lines - one that is faster, more convenient, always on, and provides its own content... View Details
Keywords: Marguerite Rigoglioso
- 01 Jun 2012
- News
Made in the USA
course the lobster industry tried it, but in less than two years, the traps rusted and the welds broke. Our customers came back, because they realized cheaper wasn’t better.” Equipment that automates repetitive tasks—such as a $2.5... View Details
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
when they leave; the restaurant will do whatever's necessary to ensure that. A qualitative experience measured quantitatively - it's a case study in successful customer service and service management. What's... View Details
- 01 Dec 1998
- News
Short Takes
directors hold large blocks of stock in public corporations, those firms experience increased performance relative to competing firms whose board members lack such significant holdings. "Sophisticated large-block owners are beneficial to... View Details
Keywords: Judith A. Ross
- 01 Mar 2009
- News
Your Taxi Is Waiting
reservation system, or phone, a customer reserved the entire plane, with pricing set on a per-hour basis. A typical day trip, such as the Boston–Syracuse example above, would run $4,400. Divided among the Caravan’s eight passengers, the... View Details
- 10 Aug 2015
- News
A Talent Pipeline for Society’s Challenges
microinsurance market. She finished HBS as a Leadership Fellow, launching Accion International’s microinsurance program in 2005. A follow-up project at Capital One, introducing prepaid debit cards to unbanked customers in the United... View Details
Keywords: Jill Radsken
- 01 Dec 2010
- News
Do Good: Eat Chocolate
scrappy,” she recalls. “I learned a lot about the community-building aspects of consumer marketing. That experience has been totally relevant to what we’re doing at sweetriot.” When the start-up siren call got too strong, Endline began... View Details
Keywords: Julia Hanna; candy; chocolate; Crop Production; Agriculture; Food Manufacturing; Manufacturing
- 01 Sep 2003
- News
Books
Business School Press) When he talks about his research on the process, economics, and management of experimentation, Associate Professor Stefan Thomke is fond of quoting Thomas Edison’s notion that “the real measure of success is the number of View Details
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
without it. Poindexter: I talk a lot to my customers about what life is like without electricity. And one of the most profound things that they said to me was, "Life without electricity, you're always rushing." And it's because you have... View Details
- 01 Jun 2017
- News
Life in Lockdown
intense and very structured: take a concept idea and get to a real prototype for customers to interact with by the end of the day,” Sapone says. On Wednesday of that first Startup Lockdown, the group worked on a concept then called... View Details
- 08 May 2014
- News
The Sky's the Limit
promoted to an executive for Global Business, Commercial Systems and Services at Sikorsky Aircraft Corporation, overseeing non-military sales, customer completions and support worldwide. Eaton's message, which she has spread everywhere... View Details
- 01 Sep 2018
- News
Action Plan: Rapids Growth
team was down a body. But just as important, he threw himself into the lifestyle, hoping to better understand what makes Eddyline’s customers so passionate about the products. A novice kayaker before, Holley says he’s now hooked. Asked if... View Details
Keywords: Ryan Jones
- 01 Sep 2009
- News
Faculty Books
Kanter contends that vanguard companies deliver what their customers want better than their competitors do, thereby providing the financial success shareholders demand and the social conscience demanded by the new generation of managers.... View Details
- 01 Jun 2016
- News
Prima Datarina
dynamic pricing is twofold: to maximize revenue, but also to encourage ticket-buying behavior that is beneficial to the arts organization and, importantly, to its customers. Customers are more likely to buy early instead of last minute,... View Details
Keywords: Julia Hanna
- 04 Sep 2019
- News
Advancing Diagnostics that Can Save Lives
facilities detect and control outbreaks of health care–associated infections. Lee notes that services like epiXact are not DZD’s primary objective, but they are critical to “developing customer instincts and building commercial muscle”... View Details
Keywords: Susan Young
- 17 Nov 2016
- News
Wired for Innovation
customers in Arkansas, Tennessee, and other states in the Mid-South and Southeast. “Picture a 700-mile stretch of overhead, direct-current wires that requires easements from thousands of private landowners and approvals from dozens of... View Details
- 01 Sep 2015
- News
The Business of Love
problem with this hugely successful model—one that, by some estimates, can be credited for more than one-third of marriages in the United States between 2005 and 2012: The experience of online dating is often awful, especially for young,... View Details
Keywords: April White
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
to offer the personalized and consistent experience the cofounders imagined. Customers can now schedule delivery online in three to ten days (down from six weeks) and within a four-hour window. “We were able... View Details
Keywords: Jen McFarland Flint