Publications

November 2018 (Revised May 2019)
Case

Almarai Company: Milk and Modernization in the Kingdom of Saudi Arabia

By: Kristin Fabbe, Safwan Al-Amin, Esel Cekin and Natalie Kindred

With SAR 14 billion ($3.7 billion) in 2017 revenues, Almarai was Saudi Arabia’s largest dairy producer, distributor, and marketer, with a large portfolio of branded dairy products, juices, bakery goods, and infant formula and a sales presence across the Gulf region,... View Details

22 Nov 2006
Research & Ideas

CEO Succession: The Case at Ford

a very good record which are the LBOs, almost never go for that sort of CEO. They look for an industry figure who really knows a lot about the View Details

Keywords: by Jim Aisner; Auto; Employment

2019
Book

Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity

By: Karen G. Mills

Fintech, Small Business & the American Dream describes the needs of small businesses for capital and demonstrates how technology—novel data sources, artificial intelligence, machine learning—will transform the small business lending market. This market has been... View Details

Find at Harvard

18 Apr 2016
Blog Post

Meet the HBS Family Business Club

to network and connect with people of similar backgrounds, and have the opportunity to learn from distinguished professors and guests at our action oriented workshops and... View Details

02 Oct 2019

Information Session at the University of Notre Dame

Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and feel the flexibility View Details

01 Jun 2022
News

In My Humble Opinion: Home Base

businesspeople of all kinds, as well as with medical workers, teachers, creatives, airline pilots, firefighters—you name it. We are all working parents.” Working from: “As a busy working parent writing a... View Details

Keywords: April White

11 Jan 2016
Blog Post

Meet the Business and Environment Initiative

The Business and Environment Initiative (BEI) at HBS launched back in 2010. It was founded in order to educate business leaders about View Details

01 Mar 2003
News

Northern California Initiative Reaches Out to Women, Girls

have been sharing their business expertise with local girls by giving career-skills workshops, holding mock job interviews, and serving as judges on scholarship panels. One particularly successful event was a stock market lesson designed... View Details

Keywords: Amy Burton; the Women's Initiative; HBS Association of Northern California; Colleges, Universities, and Professional Schools; Educational Services

27 Sep 2011
News

Yo-Yo Ma and the Silk Road Ensemble Entertain and Inform at Harvard Business School

October 1993 (Revised July 1997)
Case

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

By: Roy D. Shapiro and Michael D. Watkins

AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details

Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry

19 Jan 2022
Blog Post

From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business

Sara Jetty (MBA 2021) grew up in Carmel, Indiana and received her B.S. from Indiana University. Prior to attending HBS, she held roles at BLK DNM, West Elm, and Bloomingdale’s. During her time at HBS, she... View Details

06 Mar 2006
Research & Ideas

Winners and Losers at the Olympics

glory on the slopes or on the ice are looking for endorsement opportunities that will lead to a post-Olympics pot of gold. In short, the Olympic... View Details

Keywords: Re: Stephen A. Greyser; Consumer Products; Entertainment & Recreation; Sports

May 2020 (Revised July 2020)
Case

Justice-as-a-Service at RightNow

By: Shikhar Ghosh and Amir Reza Rezvani

The case examines the focus of an early stage company, and how an unexpected external incidence can threaten or void the business model. It encompasses issues such as minimal viable product, defining and pivoting a business model, organizational requirements for a... View Details

Keywords: Legacy Business; Teams; Startup; Business Models; Pivot; Entrepreneurship; Law; Venture Capital; Business Startups; Business Model; Organizational Change and Adaptation; Strategy; Legal Services Industry; Germany

December 2018 (Revised July 2023)
Case

Instituto Dara: Breaking the Cycle of Poverty and Illness at Scale

By: Julie Battilana, Marissa Kimsey, Priscilla Zogbi and Johanna Mair

Dr. Vera Cordeiro founded the NGO Instituto Dara in 1991 to help poor families break the cycle of poverty and illness in Brazil. She and her team of employees and volunteers developed a holistic methodology to address the multidimensional sources of poverty based on... View Details

Keywords: Social Innovation; NGO; Scaling; Health; Social Enterprise; Social Entrepreneurship; Non-Governmental Organizations; Health Care and Treatment; Poverty; Health Industry; South America; Brazil

January 2015 (Revised September 2017)
Case

Project Titan at Northrop Grumman

By: C. Fritz Foley and Kevin Sharer

In March of 2011, Northrop Grumman divested shipbuilding assets through the spin-off of Huntington Ingalls Industries. This case reviews many of the key questions faced by Northrop's CEO, CFO, and top management team during this process, including questions concerning... View Details

Keywords: Corporate Reorganization; Spin Off; Asset Sales; Managing Portfolios Of Businesses; Managing Change; Diversification; Change Management; Restructuring; Corporate Strategy; Financial Strategy; Manufacturing Industry