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  • All HBS Web  (10,787)
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Show Results For

  • All HBS Web  (10,787)
    • People  (29)
    • News  (2,590)
    • Research  (7,113)
    • Events  (48)
    • Multimedia  (287)
  • Faculty Publications  (5,567)
← Page 189 of 10,787 Results →

    The Magic That Makes Customer Experiences Stick

    The field of customer experience (CX) design — which aims to ensure that customers have positive touch points with companies while buying and consuming their products and services — has grown quickly in recent years. Research has shown that memorable experiences,... View Details

    • April 2003 (Revised April 2009)
    • Case

    Paul Levy: Taking Charge of the Beth Israel Deaconess Medical Center

    By: David A. Garvin and Michael Roberto
    On January 7, 2002, Paul Levy became CEO of the Beth Israel Deaconess Medical Center. He took over a troubled organization, in serious financial difficulty. This multimedia case describes the situation Levy inherited, his negotiations prior to taking the job, and his... View Details
    Keywords: Communication Strategy; Decision Choices and Conditions; Leadership Style; Leading Change; Managerial Roles; Organizational Culture; Health Industry
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    Garvin, David A., and Michael Roberto. "Paul Levy: Taking Charge of the Beth Israel Deaconess Medical Center." Harvard Business School Multimedia/Video Case 303-058, April 2003. (Revised April 2009.)
    • Web

    Online Business Strategy Course | HBS Online

    key strategic decisions that companies face today Master the language and tools of business strategy to contribute meaningfully to strategic conversations and your team’s success Create value for customers, employees, and suppliers, often... View Details
    • 08 Feb 2022
    • Research & Ideas

    Silos That Work: How the Pandemic Changed the Way We Collaborate

    avoided. Clearly, siloing existed before the pandemic and differed between firms and even countries, the authors note. To Zuzul, the more important question companies should ask as they contemplate the future of work is: What pros and cons should they weigh when making... View Details
    Keywords: by Jay Fitzgerald
    • December 2023
    • Case

    Davivienda Bank's Upskilling and Reskilling Strategy in Colombia

    By: Jorge Tamayo, Raffaella Sadun and Jenyfeer Martinez Buitrago
    Set in 2022, this case describes the digital transformation strategy of Davivienda— a leading player in Colombia’s commercial banking and one of the companies belonging to Grupo Bolívar, a major Colombian financial conglomerate—and the bank’s upskilling and reskilling... View Details
    Keywords: Change Management; Transformation; Decision Choices and Conditions; Digital Strategy; Digital Transformation; Internet and the Web; Mobile and Wireless Technology; Innovation and Management; Innovation Strategy; Growth and Development Strategy; Business Strategy; Corporate Strategy; Organizational Culture; Talent and Talent Management; Training; Banking Industry; Latin America; Central America; South America; Colombia
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    Tamayo, Jorge, Raffaella Sadun, and Jenyfeer Martinez Buitrago. "Davivienda Bank's Upskilling and Reskilling Strategy in Colombia." Harvard Business School Case 724-425, December 2023.
    • February 2025
    • Case

    Luca de Meo at Renault Group (A) (Abridged)

    By: Emily Truelove, Linda A. Hill and Lydia Begag
    When Luca de Meo became CEO of Renault Group in 2020, the 122-year-old French automaker faced financial challenges and the double technological disruption of the automotive industry: the shift to electric vehicles (EVs) and the rise of software-defined vehicles (SDVs).... View Details
    Keywords: Change Management; Transformation; Transition; Interpersonal Communication; Forms of Communication; Talent and Talent Management; Experience and Expertise; Customer Value and Value Chain; Decision Making; Economic Growth; Financial Crisis; Alternative Energy; Engineering; Global Strategy; Governance; Digital Transformation; Digital Strategy; Technology Adoption; Disruptive Innovation; Technological Innovation; Innovation Leadership; Collaborative Innovation and Invention; Leading Change; Leadership Development; Leadership Style; Crisis Management; Management Skills; Business Processes; Organizational Culture; Organizational Structure; Performance Efficiency; Transportation; Auto Industry; Battery Industry; Energy Industry; Green Technology Industry; Transportation Industry; France; Europe; China
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    Truelove, Emily, Linda A. Hill, and Lydia Begag. "Luca de Meo at Renault Group (A) (Abridged)." Harvard Business School Case 425-067, February 2025.
    • Program

    Public Education Leadership Project

    backgrounds, industries, and school districts across the U.S. Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions Gain access to a valuable network of... View Details
    • April 2019 (Revised February 2025)
    • Case

    Wendell Weeks at Corning Inc.: Extending a History of Life-Changing Innovations (A)

    By: Ryan Raffaelli, David G. Fubini and Aldo Sesia
    This case examines the leadership challenges associated with maintaining a culture of innovation in established organizations. It asks students to step into the shoes of a leader faced with making several tough decisions about when to invest (or to stop investing) in... View Details
    Keywords: Innovation and Invention; Organizational Culture; Innovation Leadership; History; Technological Innovation; Investment; Decision Making
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    Raffaelli, Ryan, David G. Fubini, and Aldo Sesia. "Wendell Weeks at Corning Inc.: Extending a History of Life-Changing Innovations (A)." Harvard Business School Case 419-003, April 2019. (Revised February 2025.)
    • May 2002 (Revised January 2006)
    • Case

    SG Cowen: New Recruits

    By: Thomas J. DeLong and Vineeta Vijayaraghavan
    Chip Rae, director of recruiting at SG Cowen, must decide which recruits to keep after the final interview process for new outside associate hires. Along with team captains assigned to each school, he reviews the criteria used to make hiring decisions. Their new... View Details
    Keywords: Recruitment; Selection and Staffing; Decision Making; Management Practices and Processes; Service Industry
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    DeLong, Thomas J., and Vineeta Vijayaraghavan. "SG Cowen: New Recruits." Harvard Business School Case 402-028, May 2002. (Revised January 2006.)
    • May 2020
    • Case

    Big Boom Beverages: Fight or Flight?

    By: Stephen A. Greyser and William Ellet
    Four college friends market a beverage that combines ingredients like those in a drink they consumed in college bars. It includes a caffeinated energy drink, malt liquor, and a soft drink flavoring. They launch the business, Big Boom Beverages (BBB), with their own... View Details
    Keywords: Alcoholic Beverages; Energy Drinks; Regulation; Entrepreneurship; Ethics; Marketing Communications; Corporate Social Responsibility and Impact; Reputation; Communication Strategy; Decision Making
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    Greyser, Stephen A., and William Ellet. "Big Boom Beverages: Fight or Flight?" Harvard Business School Brief Case 920-557, May 2020.
    • Article

    No Evidence for an Effect of Testosterone Administration on Delay Discounting in Male University Students

    By: Georgia Rada Ortner, Matthias Wibral, Anke Becker, Thomas Dohmen, Dietrich Klingmüller, Armin Falk and Bernd Weber
    Intertemporal choices between a smaller sooner and a larger delayed reward are one of the most important types of decisions humans face in their everyday life. The degree to which individuals discount delayed rewards correlates with impulsiveness. Steep delay... View Details
    Keywords: Delay Discounting; Impulsiveness; Intertemporal Choice; Testosterone; Decision Making; Behavior; Personal Characteristics
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    Rada Ortner, Georgia, Matthias Wibral, Anke Becker, Thomas Dohmen, Dietrich Klingmüller, Armin Falk, and Bernd Weber. "No Evidence for an Effect of Testosterone Administration on Delay Discounting in Male University Students." Psychoneuroendocrinology 38, no. 9 (September 2013): 1814–1818.
    • February 2016 (Revised May 2016)
    • Case

    Blue Origin, NASA, and New Space (A)

    By: Matthew Weinzierl and Angela Acocella
    Jeff Bezos, six years after starting a revolution in retailing with Amazon.com, turned his life-long passion for space into a start-up, Blue Origin. Blue (as it was called) was a part of the New Space industry, a collection of startup aerospace engineering companies... View Details
    Keywords: Cost vs Benefits; Partners and Partnerships; Transportation; Business Startups; Government and Politics; Business and Government Relations; Aerospace Industry
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    Weinzierl, Matthew, and Angela Acocella. "Blue Origin, NASA, and New Space (A)." Harvard Business School Case 716-012, February 2016. (Revised May 2016.)
    • Web

    Winners & Runners-Up | New Venture Competition

    Enterprise Track Crowd Favorite Offering AI-based analysis of cardiac arrhythmias to expedite clinical decision making. Alumni Track, 2022 fleetzero Steven Henderson (MBA 2016) Alumni Track Winner Ocean cargo. Zero emissions. Collective... View Details
    • 10 Oct 2023
    • Cold Call Podcast

    Scaling Two Businesses Against the Odds: Wendy Estrella’s Founder’s Journey

    Keywords: Re: Jeffrey J. Bussgang; Legal Services; Real Estate
    • Article

    What Do Nongovernmental Organizations Do?

    By: Eric D. Werker and Faisal Z. Ahmand
    Nongovernmental organizations are one group of players who are active in the efforts of international development and increasing the welfare of poor people in poor countries. Nongovernmental organizations are largely staffed by altruistic employees and volunteers... View Details
    Keywords: Non-Governmental Organizations; Growth and Development; Welfare or Wellbeing; Poverty; Service Delivery; Crime and Corruption; Social Entrepreneurship; Decision Making; Resource Allocation; Product Development; Framework
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    Werker, Eric D., and Faisal Z. Ahmand. "What Do Nongovernmental Organizations Do?" Journal of Economic Perspectives 22, no. 2 (Spring 2008).
    • 05 Feb 2008
    • First Look

    First Look: February 5, 2008

    (2) Review prior research on behavioral decision making to identify ideas that may be relevant to the domain of psychological influence; (3) Provide a series of examples of how behavioral decision research... View Details
    Keywords: Martha Lagace
    • 16 Feb 2010
    • Research & Ideas

    The Outside-In Approach to Customer Service

    Gulati: The difference between the outside-in and inside-out perspectives is central to the book's arguments. When I began this research, I naively assumed that all firms must indeed have an outside-in orientation whereby they put their customers first in all their... View Details
    Keywords: by Sarah Jane Gilbert; Consumer Products
    • 13 Dec 2019
    • Blog Post

    All Is Well in Texas: How Julia Cheek Founded Her At-Home Lab Testing Startup, EverlyWell

    decision to focus on her academics, ultimately leading to her Baker Scholar distinction at Commencement, an honor only bestowed upon the top 5% of each graduating class. By the time she finished her two years at HBS, the seeds to start a... View Details
    • 26 Jan 2024
    • Blog Post

    HBS Alumna Fighting Cancer with a Novel Cell Therapy

    pursue a Ph.D. However, she now knew that she likely needed another advanced degree to be a decision maker in an industry like pharma/biotech. Zutshi joined the second-ever cohort of students in the MS/MBA in Engineering Sciences degree... View Details
    • 23 Sep 2022
    • Research & Ideas

    8 Strategies to Sustain Business Innovation

    Sooner or later, every company runs into challenges that force them to make tough trade-offs during the innovation process. Harvard Business School associate professor Rory McDonald calls these moments “tensions.” The streaming service Netflix, for instance, has faced... View Details
    Keywords: by Lane Lambert
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