Publications

June 2021 (Revised October 2021)
Supplement

CFM International (B): LEAPing Into the Future

By: Ranjay Gulati, Yves Doz and Kerry Herman

By 2017, after a long and highly successful run, the joint venture CFM’s and its parent firms’ leadership faces new challenges and must once again reconsider their commitment to the JV. CFM’s engines have come to dominate the narrow body aircraft market, but technology... View Details

Keywords: Joint Ventures; Partners and Partnerships; Competitive Strategy; Decision Making; Technological Innovation; Business and Stakeholder Relations; Manufacturing Industry

October 2020 (Revised March 2024)
Case

Experimentation at Yelp

By: Iavor Bojinov and Karim R. Lakhani

Over the last decade, experimentation has become integral to the research and development processes of technology companies—including Yelp—for understanding customer preferences and mitigating innovation risks. The case describes Yelp's journey with experimentation,... View Details

Keywords: Customer Relationship Management; Collaborative Innovation and Invention; Risk Management; Advertising; Research and Development; Technology Industry

spring 1994
Article

Unilateral Commitments and the Importance of Process in Alliances

By: Ranjay Gulati, Tarun Khanna and Nitin Nohria

How the partners in an alliance view their joint venture can have much to do with its success or failure. Each partner fears that the other will get the larger payoff by acting opportunistically while it cooperates in good faith. The result is that both partners choose... View Details

Keywords: Management Style; Partners and Partnerships; Joint Ventures; Management Practices and Processes; Alliances; Trust; Game Theory

Find at Harvard

March 2010 (Revised March 2013)
Teaching Note

Goldman Sachs: The 10,000 Women Initiative (TN)

By: Christopher Marquis, V. Kasturi Rangan and Bobbi Thomason

Teaching Note for [509042]. View Details

Keywords: Programs; Corporate Social Responsibility and Impact; Gender; Networks; Strategy; Partners and Partnerships; Entrepreneurship; Business Education; Philanthropy and Charitable Giving; Banking Industry; Financial Services Industry

March 2007 (Revised October 2008)
Case

The Vancouver 2010 Olympics

By: Anita Elberse, Catherine Anthony and Joshua Callahan

It is February 2007, exactly three years before Vancouver hosts the 2010 Winter Olympics. Judy Rogers, City Manager for the City of Vancouver and a member of the Board of Directors for Vancouver's Organizing Committee (VANOC), is keen to ensure the Games will have a... View Details

Keywords: Globalized Markets and Industries; Social Marketing; Business and Government Relations; Business and Stakeholder Relations; Conflict and Resolution; Sports; Public Administration Industry; Sports Industry; Vancouver

March 2006
Case

Cabo San Viejo: Rewarding Loyalty

By: Youngme E. Moon, Gail J. McGovern and Seth Schulman

In 2005, Cabo San Viejo, a premier health and fitness spa resort located in Palm Springs, California, is debating whether to introduce a Customer Rewards Program. Describes the customer management challenges the firm is facing and outlines the various ways in which a... View Details

Keywords: Debates; Customer Relationship Management; Marketing Strategy; Problems and Challenges; Adoption; Value Creation; Health Industry; California

Portrait Project

Lyn Baranowski

At age 15, I spent the summer as an exchange student in France, and the world of a small-town girl from New Hampshire opened up. The experience catalyzed in me a fundamental belief in the importance of building relationships across... View Details

14 Oct 2002
Research & Ideas

The Widening Rift Between Corporations and Society

adversarialism, relationships in place of transactions. They want to take their lives in their own hands and they are willing to pay for what we call the deep support that will enable them to do so. These new markets for deep support are... View Details

Keywords: by Martha Lagace

01 Mar 2023
News

Action Plan: Casting Call

benefits of community; each year, Berkley gathers with a close cohort for an annual fly-fishing expedition to Montana. “I’m fortunate to have a strong relationship with my three children and their families,” he says. “And I call a friend... View Details

Keywords: Julia Hanna; hobbies; balance; meaning; longevity; aging; Paper Manufacturing; Manufacturing

18 Oct 2016
Op-Ed

Why Business Should Invest in Community Health

just beginning their community health push. The capacity of any one non-profit organization to absorb large sums is limited. Because companies also often lack strong relationships with community health entities, choosing multiple partners... View Details

Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health

08 Apr 2002
Research & Ideas

How to Negotiate “Yes” Across Cultural Boundaries

environmental groups. Had Stone taken into account the history of strained relationships between Honduras and the U.S. government and multinationals, as well as the fragile status of the presidency in this fledgling democracy, it could... View Details

Keywords: by James K. Sebenius

14 Mar 2014
Blog Post

Looking to the Next Decade of Change: A Recap of the 10th Annual Retail & Luxury Goods Conference

Donna Karan Co. All three speakers spoke about the winding routes they took to get to the C-Suite and reinforced the need for students to follow their passions and stay true to themselves in order to forge meaningful relationships in a... View Details

Keywords: Consumer Products / Retail

21 Feb 2020
News

Style for Everyone

wear. Style is the way that you carry yourself. It's the way that you take on new challenges at work. It's the way that you invest in your relationships with your significant other, your children, your parents, whatever it may be. And... View Details

Keywords: Apparel Manufacturing; Manufacturing

01 Sep 2004
News

Edgar Koerner (MBA 1959)

it was assumed you’d stay with that firm for life. And if one of your corporate clients got a better offer from a competing bank, they’d stick with you anyway. Loyalty and relationships were everything. That is emphatically no longer the... View Details

Keywords: Garry Emmons; Finance

20 Jan 2011
News

A Precursor from the 1930s

minorities), and integration with the University. In working on this last goal, HBS will be building on past accomplishments, for an extensive network of relationships already exists between the School and other parts of the University.... View Details

Keywords: Keith Larson; Colleges, Universities, and Professional Schools; Educational Services

March 1992 (Revised December 1992)
Case

Mips Computer Systems (A)

Describes the strategy and performance of Mips Computer Systems, focusing on the company's use of a global network of alliances to promote its RISC standard. Addresses how various networks (consortia) of firms are competing in this field. Examines networking... View Details

Keywords: Networks; Strategy; Alliances; Performance; Computer Industry