Informal Organization - Publications - Faculty & Research

January 2018 (Revised May 2018)
Case

AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States

Citation

Educators

Purchase

22 Dec 2015
First Look

December 22, 2015

International Management Entrepreneurial Imagination and a Demand and Supply-side Perspective on the MNE and Cross-border Organization By: Jones, Geoffrey, and Christos Pitelis Abstract—This article explores the role of entrepreneurial... View Details

Keywords: Carmen Nobel

26 Jan 2004
Research & Ideas

How Women Can Get More Venture Capital

hypothesis that if there were more women who were venture capitalists then there would be more points of intersection with women entrepreneurs. In our research using information from 1995 and 2000, we documented all the women in the... View Details

Keywords: by Mallory Stark & Martha Lagace

20 Nov 2012
First Look

First Look: November 20

and Regulatory Approval of Genetically Modified Organisms Authors:Shon R. Hiatt and Sangchan Park Publication:Academy of Management Journal (forthcoming) Abstract Little is known about the factors that influence regulatory-agency decision... View Details

Keywords: Sean Silverthorne

Web

Online Creating Brand Value Course | HBS Online

University Create, nurture, and manage your organization or client’s brand strategy and value. "HBS Online courses are excellent for anyone who wishes to learn more about a particular subject area or further develop their career." Corina... View Details

12 Jun 2006
Research & Ideas

The Promise of Channel Stewardship

personal relationships and the preferences of a few key decision makers. Informal rules get made on how the system operates. Then one day when a firm has grown enough, it discovers that it has a channel footprint. Whether this View Details

Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products

10 Aug 2010
First Look

First Look: August 10

that search engine advertisements tend to be less safe than the corresponding organic listings. Least-Cost Avoiders in Online Fraud and Abuse Author:Benjamin G. Edelman Publication:IEEE Security and Privacy 8, no. 4 (July-August 2010)... View Details

Keywords: Martha Lagace

Web

Online Digital Marketing Strategy Course | HBS Online

remarkable." Vishal Vyas Assistant Vice President at TTK Healthcare Limited Explore the latest trends impacting your role or organization and develop a foundation in digital marketing. "HBS Online courses are excellent for anyone who... View Details

09 Jul 2012
Research & Ideas

The Unconscious Executive

amount of information. Studying the unconscious mind offers exciting new avenues for research, including creativity, decision making, and sleep. Research by Bos and his colleagues suggests that unconscious thought supports the kind of mental View Details

Keywords: by Martha Lagace

23 Jul 2007
Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

of American Independence." But Wikipedia also employs a series of consensus driven vetting processes that strive to ensure the information is accurate, is verifiable, is built on solid sources, and excludes personal opinion. Just as... View Details

Keywords: by Sean Silverthorne; Publishing

24 Apr 2012
First Look

First Look: April 24

and resource-efficient development with the use of information and communication technologies to better manage complex urban systems. Book: http://www.routledge.com/books/details/9780415893169/ Integrated Reporting Requires Integrated... View Details

Keywords: Carmen Nobel

01 Feb 2000
News

Financial Services 24/7

offers huge economies of scale," notes Warren McFarlan, coauthor of the fifth edition of Corporate Information Systems Management: The Issues Facing Senior Executives. These economies have greatly encouraged the consolidations that are... View Details

Keywords: Susan Young

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details

Keywords: by Jim Aisner; Retail

19 Apr 2011
First Look

First Look: April 19

the concept of threat rigidity to the class and explore some of the team behaviors that result from this condition. Book: http://www.amazon.com/Group-Communication-Analysis-Appreciation-Application/dp/0757582958/ref=cm_cmu_up_thanks_hdr View Details

Keywords: Sean Silverthorne

12 Oct 1999
Research & Ideas

Where Main Street Meets Wall Street

information made available to consumers; and on the nature and variety of products being offered. Not surprisingly, competition has heightened activity and stimulated change in these areas." Tufano adds that the proliferation of... View Details

Keywords: by Garry Emmons; Financial Services

02 Feb 2010
First Look

First Look: Feb. 2

"treated" with electronic monitoring is 13% (40% lower). We convince ourselves that the estimates are causal using peculiarities of the Argentine setting. For example, we have almost as much information as the judges have when... View Details

Keywords: Martha Lagace

02 Aug 2004
Research & Ideas

Health Care Research and Prospects

On the research front, we tried to create momentum through various informal means such as discussions, seminars, things like that. So we started a seminar series where people could come in and present their work in front of people who... View Details

Keywords: by Wendy Guild Swearingen; Health

Profile

Casey Gerald

that I think sucks and saying, `I want to do my own thing.’” To that end, MBAs Across America is an organization formed by Gerald and three HBS classmates in order to send MBA students out across the country to offer free assistance... View Details

Profile

Mi Zhou

“An MBA,” she says, “would give me access to resources and information to test my interests.” HBS’ general -anagement program appealed to Mi. “If I want to move up,” she says, “it’s all about managing people in different functions from... View Details

March 2011 (Revised June 2011)
Supplement

Arck Systems (C)

By: Ian Larkin

The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details

Keywords: Change; Framework; Compensation and Benefits; Employees; Management; Organizational Design; Outcome or Result; Performance Evaluation; Sales; Motivation and Incentives; System; Applications and Software