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  • March 2018 (Revised July 2018)
  • Case

Whole Foods Under Amazon

By: Dennis Campbell, Tatiana Sandino, James Barnett and Christine Snively
In August 2017, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from traditional supermarkets offering more organic products. Prior to the acquisition, Whole Foods began rolling out a new... View Details
Keywords: Performance Efficiency; Performance Improvement; Employee Relationship Management; Acquisition; Change Management; Food and Beverage Industry; Retail Industry
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  • 01 Dec 2023
  • News

Drop Everything, Read This

is transferable to life on campus and a career beyond HBS. —Kartik Varma (MBA 2002) In Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara describes a mindset around customer service and... View Details
Keywords: Publishing Industries (except Internet); Information
  • January 2017 (Revised March 2017)
  • Case

Royal DSM: From Continuous Transformation to Organic Growth

By: William W. George, Carin-Isabel Knoop and Amram Migdal
Royal DSM CEO Feike Sijbesma was pondering the challenges of shifting DSM’s global organization from the constant transformations of the past 100 years to creating organic growth. When Sijbesma took the helm as CEO in 2007, he further pushed and completed the company’s... View Details
Keywords: Organic Growth; Organizational Change; M＆A; Mergers And Acquisitions; Divestment; Business Ventures; Business Divisions; Business Growth and Maturation; Restructuring; Change; Change Management; Transformation; Transition; Engineering; Chemicals; Mining; Ethics; Values and Beliefs; Finance; Capital Markets; Financial Markets; Food; Globalization; Global Strategy; Globalized Firms and Management; Globalized Markets and Industries; Health; Nutrition; History; Leadership; Leadership Development; Leadership Style; Leading Change; Management; Business or Company Management; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Ownership; Public Ownership; Performance; Strategy; Adaptation; Consolidation; Corporate Strategy; Value; Value Creation; Biotechnology Industry; Chemical Industry; Food and Beverage Industry; Mining Industry; Pharmaceutical Industry; Europe; Netherlands
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  • 12 Dec 2005
  • Research & Ideas

Using the Law to Strategic Advantage

counselor at law, not a hired gun. Third, the organization must encourage the free flow of legal and business information to and from managers and lawyers so the lawyers understand the context in which a... View Details
Keywords: by Sean Silverthorne; Legal Services

    BUSINESS ETHICS: WHAT EVERYONE NEEDS TO KNOW

    View Details

    • June 2008 (Revised July 2009)
    • Case

    COFCO Xinjiang Tunhe Co., Ltd.

    By: David E. Bell and Aldo Sesia
    In 2005, COFCO Ltd., one of China's largest and most successful companies, acquired Xinjiang Tunhe, a tomato processing firm, which had been, in recent years, poorly managed. COFCO changed Tunhe's management team and set out to create a culture of professionalism and... View Details
    Keywords: Agribusiness; Customer Relationship Management; Rural Scope; Supply Chain Management; Performance Consistency; Safety; Agriculture and Agribusiness Industry; China
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    • 11 Jan 2021
    • Research & Ideas

    Is A/B Testing Effective? Evidence from 35,000 Startups

    “These firms often have a ton of employees with great ideas, and if they can get their management strategies right, I think they could benefit the most from this sort of A/B... View Details
    Keywords: by Kristen Senz
    • 09 Jan 2006
    • Research & Ideas

    When Benchmarks Don’t Work

    indicate a range of expenses, typically measured by the cost of the support department as a percentage of total revenue or the number of... View Details
    Keywords: by Robert S. Kaplan; Service
    • Web

    Alumni - Business & Environment

    Alumni Alumni Climate Impact Alumni Climate Impact Alumni founders highlight the innovative solution their company is implementing to address the climate problem. Alumni Events View a complete list of business and environment related... View Details
    • 18 May 2016
    • Research & Ideas

    Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

    organizations provide their employees that helpful time for reflection.” NOTE TO READERS: In the next step of this research, professors Gino and Kouchaki are looking to discover ways to mitigate unethical... View Details
    Keywords: by Carmen Nobel
    • Web

    Online Business Strategy Course | HBS Online

    with Retail Work Breaking the Cycle The Good Jobs Strategy Show Hide Details Concepts Talent Linking Productivity and Customer Delight Competing on Flexibility Compensation Policy Featured Exercises Create an employee journey map to find... View Details
    • 21 Jun 2022
    • HBS Case

    Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

    When COVID-19 forced companies to send employees home two years ago, newly remote workers largely reconnected on two collaboration apps: Slack and Microsoft Teams. The pandemic propelled Slack beyond its core following in the technology... View Details
    Keywords: by Lane Lambert; Information Technology; Technology
    • 27 Mar 2017
    • Blog Post

    Should Entrepreneurs Get an MBA?

    informal, I connected with and the dozens of one-on-one meetings with HBS professors that generated insights that informed the future of the company. Cash: The joke in Silicon Valley is that in valuing a... View Details
    • May 1994
    • Article

    The Work Preference Inventory: Assessing Intrinsic and Extrinsic Motivational Orientations

    By: T. M. Amabile, K. G. Hill, B. A. Hennessey and E. M. Tighe
    The Work Preference Inventory (WPI) is designed to assess individual differences in intrinsic and extrinsic motivational orientations. Both the college student and the working adult versions aim to capture the major elements of intrinsic motivation (self-determination,... View Details
    Keywords: Creativity; Motivation and Incentives; Measurement and Metrics; Higher Education; Employees; Personal Characteristics
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    • 18 Nov 2002
    • Research & Ideas

    Where Morals and Profits Meet: The Corporate Value Shift

    working in this area, the field was just beginning to emerge. At the time, corporations were being taken to task for a host of moral failings—neglecting consumer and employee safety, ignoring civil rights,... View Details
    Keywords: by Carla Tishler
    • 13 May 2024
    • Research & Ideas

    Picture This: Why Online Image Searches Drive Purchases

    “headphones,” with suggested refinements like “noise-cancelling headphones,” aided by images and text. Farronato wrote the paper with Lu Fang and Zhe Yuan of Zhejiang University; Yanyou Chen of the... View Details
    Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

      Rebel Talent

      Rebels have a bad reputation. We think of them as troublemakers, outcasts, contrarians: those colleagues, friends, and family members who complicate seemingly straightforward decisions, create chaos, and disagree when everyone else is in agreement. But in truth,... View Details

      • Web

      Globalization - Faculty & Research

      process to transfer 100% of the ownership of the company from themselves and third owner partner Andy Powers to Taylor Guitars employees. The co-founders felt an employee stock... View Details
      • Web

      Negotiating - Alumni

      process, you might say "I'd like to get a better sense of my fit with the position and company before discussing finances." When it's time to talk, the offer should come from the hiring manager or your HR... View Details
      • November 2008 (Revised February 2009)
      • Case

      Omron: Sensing Society

      By: Rosabeth M. Kanter and Ethan S Bernstein
      "Leading profitable growth is only part of the goal. We cannot live without breathing, but we do not live in order to take a breath,” said Omron's President and CEO, Hisao Sakuta, in 2008. Omron, a $7B global supplier of sensors, control system components, advanced... View Details
      Keywords: Change Management; Transformation; Competitive Advantage; Leadership; Goals and Objectives; Globalized Firms and Management; Innovation and Invention; Values and Beliefs; Mission and Purpose; Electronics Industry
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