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  • All HBS Web  (7,329)
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  • All HBS Web  (7,329)
    • People  (56)
    • News  (2,118)
    • Research  (3,647)
    • Events  (20)
    • Multimedia  (101)
  • Faculty Publications  (2,337)
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  • Web

FAQs - Christensen Center for Teaching & Learning

encourages and supports innovation within the participant-centered learning model. We believe that while our resources are developed with case method instructors in mind, skills that promote effective View Details
  • 01 Mar 2008
  • News

THE 6 MYTHS OF CREATIVITY

people compete for recognition, they stop sharing information. And that’s destructive because nobody in an organization has all of the information required to put all the pieces of the puzzle together. A... View Details
Keywords: Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools
  • Web

Courses by Faculty Unit - Course Catalog

and Boards of Directors (also listed under General Management) Lynn Paine Spring 2026 Q3Q4 3.0 Crafting Your Life: The First 10 Years Post MBA Leslie Perlow Fall 2025 Q1Q2 3.0 Leadership Execution and Action... View Details
  • 02 Aug 2020
  • What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

decision-making today. Experimentation in action Firms competing in today’s high tech environment routinely test such variables as offerings, page design, and service. For example, Booking.com, a Dutch-based... View Details
Keywords: by James Heskett; Technology
  • 07 Feb 2019
  • Book

How Big Companies Can Outrun Disruption

combination of both. In my framework, there are four types of innovation. Routine innovation builds upon a company’s existing technological competencies and exploits the existing business model. Disruptive... View Details
Keywords: by Martha Lagace
  • Profile

Phillip Jones

of skills I was lacking. To be grounded in both worlds, private and public, I wanted to go to the best business and policy schools available.” For Phillip, that meant pursuing... View Details
  • 31 Jul 2019
  • Research & Ideas

Distressed Employees? Try Resilience Training

have skills to cope. And it’s when workplaces need to make sure employees are getting the help they need.” Stressed-out workers seek online tools Whillans decided to explore whether an internet-based... View Details
Keywords: by Dina Gerdeman; Health
  • Profile

Ethan Li

operating." And it opened up new questions for Ethan. "I realized there may be something limited about my skills and the way I think about things," he says.... View Details
Keywords: Financial Services; Manufacturing/Energy
  • Profile

Enrico Ferrari

technology, he spent nights and weekends learning how to code; soon, he started developing his own algorithms to scale and automate digital marketing campaigns, a skill he... View Details
Keywords: Tech
  • March 2025
  • Case

Fostering Community at Airbnb (A)

By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta
Set in November 2020, this case explores Airbnb’s efforts to foster a culture of belonging, particularly given the impact of the COVID-19 pandemic on the company’s workforce. It details how Airbnb used employee surveys and organizational network analysis (ONA)—a... View Details
Keywords: Change; Communication; Competency and Skills; Human Resources; Information; Information Technology; Accommodations Industry; Technology Industry; Travel Industry; United States; California
Citation
Educators
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Polzer, Jeffrey T., Heather Whiteman, and Sarah Mehta. "Fostering Community at Airbnb (A)." Harvard Business School Case 425-045, March 2025.
  • 06 Aug 2020
  • Research & Ideas

Who Will Give You the Best Professional Guidance?

tools and frameworks they’ve developed themselves or learned from professional training.” Internal coach Internal coaches (sometimes called “Talent Development”) usually have the same skills or training as... View Details
Keywords: by Julia B. Austin
  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

people feel they can't afford." That is why, she continued, it is so important to have real friends with good memory who can be our sounding boards. "Listening to others works better if you can show empathy and put yourself in the other... View Details
Keywords: by James Heskett
  • 12 Jan 2009
  • Research & Ideas

The Value of a ‘Portable’ Career

network they need. Careful integration is a key. Q: From the point of view of someone's career in the current economic climate, it would seem wiser to cultivate portable skills as opposed to company-specific skills. Based on your... View Details
Keywords: by Martha Lagace; Sports
  • 14 Jun 2023
  • News

Dean Datar Meets with Alumni in East Asia

the catalyst for the new Digital, Data, and Design Institute at Harvard (D^3), a lab-based research model that will draw faculty, students, and alumni from across the University to reinvent how companies... View Details
  • Profile

Peggy Mativo-Ochola

As the daughter of two pioneering civil engineers in Kenya, Peggy Mativo-Ochola learned to be ambitious. "I saw my mother as a woman who broke glass ceilings and my father as a man who strove for excellence in his field," Peggy... View Details
Keywords: Nonprofit/Government/Education
  • 01 Jan 2011
  • News

Karen Gordon Mills, MBA 1977

jobs." Mills's introduction to government service came while she was still working in New York but living in Brunswick, Maine, with her three sons and husband, Barry Mills, the president of Bowdoin College. In 2007, she was asked by... View Details
  • Web

Considering Retirement - Alumni

like to have? Are you attracted to stability – or adventure? Some people prefer time for family and hobbies; others want an encore career (perhaps in nonprofit service) that applies the skills they acquired... View Details
  • Web

John H. McArthur | About

complex stakeholders. By the time he became dean, McArthur had a reputation as a skilled negotiator with a talent for resolving thorny conflict, and a tough-minded but rational decision maker who worked with... View Details
  • Web

Business Insights Blog | HBS Online

Platforms Ready to lead digital transformation within your organization? Explore HBS Online's digital transformation programs to gain real-world insights and build the skills to drive innovation View Details
  • 25 Aug 2014
  • News

Jonathan M. Nelson, MBA 1983

successful companies. While Nelson tries to keep a low profile, Providence, with offices around the world, competes with larger, global firms. With the success of the firm and $40 billion under management,... View Details
Keywords: Susan Young
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