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  • All HBS Web  (6,288)
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  • All HBS Web  (6,288)
    • People  (30)
    • News  (1,629)
    • Research  (3,701)
    • Events  (7)
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  • 01 May 2000
  • What Do You Think?

Can You Hard-Wire Performance?

Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning... View Details
Keywords: by James Heskett
  • 01 Feb 2002
  • News

Egawa Heads New Research Office in Japan

In an effort to expand the reach of its Asia-Pacific Research Center, HBS has opened a satellite office in Japan. Masako Egawa (MBA '86) has been named executive director of the Japan Research Office in Tokyo. Formerly an executive director in charge of the transport... View Details
Keywords: Educational Services; Educational Services
  • 01 Jun 2004
  • News

John Dearden Remembered

Distinguished Service Award in 1995. Dearden served as a mentor to a number of HBS students who went on to become members of the Business School faculty, including F. Warren McFarlan. “John Dearden was one of the early visionaries... View Details
Keywords: John Dearden; Dearden; Ford Motor; Alzeimer; obituary; Educational Services; Educational Services
  • 24 Jul 2000
  • Research & Ideas

Something Ventured, Something Gained: A European View of Venture Capital

young firms, given the uncertainties that were a natural part of the entrepreneurial process," Lerner explained. "General Doriot's idea was to create a new kind of organization that established a selection process, supplied funded companies with View Details
Keywords: by James E. Aisner; Financial Services
  • Web

John Whitehead | Baker Library

services now so closely associated with the investment banking industry. After retiring from Goldman Sachs in 1984, John served as deputy secretary of state during the Reagan administration. In December 2001, he took on the task of View Details
  • 26 May 2021
  • News

Diversity and Inclusion in the Workplace (with Frances Frei)

  • March 1996 (Revised January 1997)
  • Case

America Online: Using Information Technology to Better Serve the Customer

By: James I. Cash Jr. and Judy E. Stahl
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details
Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry
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Cash, James I., Jr., and Judy E. Stahl. "America Online: Using Information Technology to Better Serve the Customer." Harvard Business School Case 396-290, March 1996. (Revised January 1997.)
  • 01 Feb 2002
  • News

Terrorism, Insurance, and Uncle Sam

In the wake of the September 11 attacks, business in general and the insurance industry in particular are examining ways to manage the high cost of insurance against acts of terrorism. Appearing before the Senate Committee on Commerce,... View Details
Keywords: Educational Services; Educational Services
  • 29 Jun 2015
  • HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

what is clear is that the organization will have to be one that both consumers need and doctors trust, says John A. Quelch, the Charles Edward Wilson Professor of Business Administration at Harvard Business School and Professor in Health Policy and View Details
Keywords: by Dina Gerdeman; Health; Technology
  • 19 Jul 2004
  • Research & Ideas

Why Innovations Sit on the Shelf

not with him. He then deduced that plenty of managers a few layers below him had insight into the situation, information that he should be hearing. But those conversations were occurring behind closed doors. So any information that might... View Details
Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader
  • 01 Dec 2001
  • News

Kudos from the Academy

the George R. Terry Book Award, granted once every three years to the book judged to have made the most outstanding contribution to the advancement of management knowledge. Professor Christopher Bartlett was honored with the Distinguished... View Details
Keywords: Educational Services; Educational Services
  • 01 Mar 2008
  • News

Class of 2007 Fellowship Awarded

“Coming to HBS has widened my scope and outlook on life,” says Kim, who arrived at HBS with eight years of work experience — as a Bain consultant, an officer of a campus church, and a marketing manager of a toy company. “I have learned... View Details
Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training
  • 12 Nov 2021
  • Op-Ed

Can Our Parenting Struggles Make Us Better Leaders?

they have an obligation to work proactively to further the company’s mission. Alaska Airlines, likewise, has become one of the most successful and well-regarded airlines by giving its frontline workers much more control over customer View Details
Keywords: by Ranjay Gulati; Air Transportation
  • 01 Jun 2003
  • News

Portraits from the Class of 2003

Srivatsa Krishna "I believe my life will have value only if it can add value to the lives of others." Currently: on sabbatical from the Indian Administrative Service, India's elite top management civil View Details
Keywords: Administration of Economic Programs; Government
  • 02 Sep 2015
  • Research & Ideas

Explaining China's Crash

the short and medium terms to feel confident again in China’s stability? A: Investors are prone to panic, as we’ve seen; they tend to rush for the exits. In reality, China is generally in a position to manage the turbulence in its... View Details
Keywords: by Christina Pazzanese; Financial Services
  • Article

Social Recycling Transforms Unwanted Goods into Happiness

By: Grant Edward Donnelly, Cait Lamberton, Rebecca Walker Reczek and Michael I. Norton
Consumers are often surrounded by resources that once offered meaning or happiness but that have lost this subjective value over time—even as they retain their objective utility. We explore the potential for social recycling—disposing of used goods by allowing other... View Details
Keywords: Disposition; Well-being; Prosocial Behavior; Pro-environmental Behavior; Happiness; Behavior; Philanthropy and Charitable Giving; Environmental Sustainability
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Donnelly, Grant Edward, Cait Lamberton, Rebecca Walker Reczek, and Michael I. Norton. "Social Recycling Transforms Unwanted Goods into Happiness." Journal of the Association for Consumer Research 2, no. 1 (January 2017): 48–63.
  • 09 Mar 2010
  • News

Teaching the Teachers

Keywords: Educational Services; Educational Services; Educational Services
  • August 2000
  • Case

Alison Brown of Compass Records

By: Teresa M. Amabile and Amy Blitz
Highly acclaimed recording artist, banjo player, and jazz/blue grass composer Alison Brown has used her artistic experience and MBA-based business savvy to found a successful independent record company with bassist/husband Garry West. Representing a stellar roster of... View Details
Keywords: Entrepreneurship; Technological Innovation; Growth and Development Strategy; Growth Management; Industry Structures; Service Delivery; Business Strategy; Expansion; Entertainment and Recreation Industry; Music Industry
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Amabile, Teresa M., and Amy Blitz. "Alison Brown of Compass Records." Harvard Business School Case 801-089, August 2000.
  • 10 Sep 2020
  • News

Ken Powell Named 2020 HAA Award Recipient

Ken Powell (MBA 1974) Ken Powell (MBA 1974) Executive coach and management consultant Ken Powell (MBA 1974) was one of six Harvard alumni named a recipient of the 2020 HAA Award. The awards are presented annually to recognize alumni for... View Details

    Jennifer Lum

    Jennifer Lum is a Co-Founder and Managing Partner of Biospring Partners, a growth equity firm that invests in Life Sciences Technology. She is an accomplished investor and entrepreneur. Jennifer has co-founded several companies and has... View Details
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