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Show Results For
- All HBS Web
(6,288)
- People (30)
- News (1,629)
- Research (3,701)
- Events (7)
- Multimedia (9)
- Faculty Publications (2,562)
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning... View Details
Keywords: by James Heskett
- 01 Feb 2002
- News
Egawa Heads New Research Office in Japan
In an effort to expand the reach of its Asia-Pacific Research Center, HBS has opened a satellite office in Japan. Masako Egawa (MBA '86) has been named executive director of the Japan Research Office in Tokyo. Formerly an executive director in charge of the transport... View Details
- 01 Jun 2004
- News
John Dearden Remembered
Distinguished Service Award in 1995. Dearden served as a mentor to a number of HBS students who went on to become members of the Business School faculty, including F. Warren McFarlan. “John Dearden was one of the early visionaries... View Details
Keywords: John Dearden; Dearden; Ford Motor; Alzeimer; obituary; Educational Services; Educational Services
- 24 Jul 2000
- Research & Ideas
Something Ventured, Something Gained: A European View of Venture Capital
young firms, given the uncertainties that were a natural part of the entrepreneurial process," Lerner explained. "General Doriot's idea was to create a new kind of organization that established a selection process, supplied funded companies with View Details
- Web
John Whitehead | Baker Library
services now so closely associated with the investment banking industry. After retiring from Goldman Sachs in 1984, John served as deputy secretary of state during the Reagan administration. In December 2001, he took on the task of View Details
- 26 May 2021
- News
Diversity and Inclusion in the Workplace (with Frances Frei)
- March 1996 (Revised January 1997)
- Case
America Online: Using Information Technology to Better Serve the Customer
By: James I. Cash Jr. and Judy E. Stahl
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details
Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry
Cash, James I., Jr., and Judy E. Stahl. "America Online: Using Information Technology to Better Serve the Customer." Harvard Business School Case 396-290, March 1996. (Revised January 1997.)
- 01 Feb 2002
- News
Terrorism, Insurance, and Uncle Sam
In the wake of the September 11 attacks, business in general and the insurance industry in particular are examining ways to manage the high cost of insurance against acts of terrorism. Appearing before the Senate Committee on Commerce,... View Details
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
what is clear is that the organization will have to be one that both consumers need and doctors trust, says John A. Quelch, the Charles Edward Wilson Professor of Business Administration at Harvard Business School and Professor in Health Policy and View Details
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
not with him. He then deduced that plenty of managers a few layers below him had insight into the situation, information that he should be hearing. But those conversations were occurring behind closed doors. So any information that might... View Details
- 01 Dec 2001
- News
Kudos from the Academy
the George R. Terry Book Award, granted once every three years to the book judged to have made the most outstanding contribution to the advancement of management knowledge. Professor Christopher Bartlett was honored with the Distinguished... View Details
- 01 Mar 2008
- News
Class of 2007 Fellowship Awarded
“Coming to HBS has widened my scope and outlook on life,” says Kim, who arrived at HBS with eight years of work experience — as a Bain consultant, an officer of a campus church, and a marketing manager of a toy company. “I have learned... View Details
- 12 Nov 2021
- Op-Ed
Can Our Parenting Struggles Make Us Better Leaders?
they have an obligation to work proactively to further the company’s mission. Alaska Airlines, likewise, has become one of the most successful and well-regarded airlines by giving its frontline workers much more control over customer View Details
- 01 Jun 2003
- News
Portraits from the Class of 2003
Srivatsa Krishna "I believe my life will have value only if it can add value to the lives of others." Currently: on sabbatical from the Indian Administrative Service, India's elite top management civil View Details
- 02 Sep 2015
- Research & Ideas
Explaining China's Crash
the short and medium terms to feel confident again in China’s stability? A: Investors are prone to panic, as we’ve seen; they tend to rush for the exits. In reality, China is generally in a position to manage the turbulence in its... View Details
- Article
Social Recycling Transforms Unwanted Goods into Happiness
By: Grant Edward Donnelly, Cait Lamberton, Rebecca Walker Reczek and Michael I. Norton
Consumers are often surrounded by resources that once offered meaning or happiness but that have lost this subjective value over time—even as they retain their objective utility. We explore the potential for social recycling—disposing of used goods by allowing other... View Details
Keywords: Disposition; Well-being; Prosocial Behavior; Pro-environmental Behavior; Happiness; Behavior; Philanthropy and Charitable Giving; Environmental Sustainability
Donnelly, Grant Edward, Cait Lamberton, Rebecca Walker Reczek, and Michael I. Norton. "Social Recycling Transforms Unwanted Goods into Happiness." Journal of the Association for Consumer Research 2, no. 1 (January 2017): 48–63.
- 09 Mar 2010
- News
Teaching the Teachers
- August 2000
- Case
Alison Brown of Compass Records
By: Teresa M. Amabile and Amy Blitz
Highly acclaimed recording artist, banjo player, and jazz/blue grass composer Alison Brown has used her artistic experience and MBA-based business savvy to found a successful independent record company with bassist/husband Garry West. Representing a stellar roster of... View Details
Keywords: Entrepreneurship; Technological Innovation; Growth and Development Strategy; Growth Management; Industry Structures; Service Delivery; Business Strategy; Expansion; Entertainment and Recreation Industry; Music Industry
Amabile, Teresa M., and Amy Blitz. "Alison Brown of Compass Records." Harvard Business School Case 801-089, August 2000.
- 10 Sep 2020
- News
Ken Powell Named 2020 HAA Award Recipient
Ken Powell (MBA 1974) Ken Powell (MBA 1974) Executive coach and management consultant Ken Powell (MBA 1974) was one of six Harvard alumni named a recipient of the 2020 HAA Award. The awards are presented annually to recognize alumni for... View Details
Jennifer Lum
Jennifer Lum is a Co-Founder and Managing Partner of Biospring Partners, a growth equity firm that invests in Life Sciences Technology. She is an accomplished investor and entrepreneur. Jennifer has co-founded several companies and has... View Details