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  • October 1995 (Revised January 1998)
  • Case

Cybersmith

Cybersmith is a new company that has created a new retailing concept. This particular store has been reported in over 250 newspapers, and by every major American television network. Some would classify it as an on-line cafe, but management has positioned the store as... View Details
Keywords: Marketing Strategy; Joint Ventures; Consumer Behavior; Product Marketing; Innovation and Invention; Retail Industry; Cambridge
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Sviokla, John J., and Thomas A. Gerace. "Cybersmith." Harvard Business School Case 396-314, October 1995. (Revised January 1998.)
  • 09 Nov 2020
  • News

Best Business Books 2020: Technology & innovation

    Facebook's Platforms

    In early 2009, Facebook was the largest global on-line social network, with 175 million members. However, it generated relatively little revenue from its advertising... View Details
    • 28 Jan 2020
    • Book

    Advanced Leadership Requires More Than Outside-The-Box Thinking

    essential skill to master for creating an edge in the innovation economy is the ability to tell stories, to motivate others to join you on an unknown journey. What are the key ideas behind learning to be a storyteller? Kanter: Effective leaders are storytellers. While... View Details
    Keywords: by Sean Silverthorne
    • Web

    Research Computing Services - Faculty & Research

    data-related services. Statistical and Data Services for Faculty Research RCS provides statistical and data services, including: Research design and methodological consulting Statistical programming and... View Details
    • 22 Oct 2021
    • Research & Ideas

    Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

    early data show that when people are forced into the office, they resent it. They say, you trusted me during the pandemic. Why don’t you trust me now?” That’s not to say that workers should have complete control of their schedules. During... View Details
    Keywords: by Michael Blanding
    • 01 Dec 2019
    • News

    Bridging the Gap

    hard to remember a time when they weren’t a regular part of civic conversation. But as Rivkin notes, the data pointed to such concerns long before 2016. “Those of us working on the US Competitiveness Project came to the perspective that... View Details
    Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government
    • April 2024
    • Case

    Dr. Tom Mihaljevic and Cleveland Clinic

    By: Linda A. Hill and Lydia Begag
    In December 2022, Dr. Tomislav (“Tom”) Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked both by unprecedented challenges and remarkable achievements. Cleveland Clinic had recently been ranked the world’s... View Details
    Keywords: Recruitment; Retention; Analytics and Data Science; Digital Transformation; Digital Platforms; Innovation and Management; Innovation Leadership; Human Capital; Leadership Development; Leadership Style; Leading Change; Organizational Culture; Organizational Structure; Organizational Change and Adaptation; Mission and Purpose; Outcome or Result; Performance Evaluation; Health Pandemics; Goals and Objectives; Health Industry; Cleveland; London; Abu Dhabi; Florida; Ohio
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    Hill, Linda A., and Lydia Begag. "Dr. Tom Mihaljevic and Cleveland Clinic." Harvard Business School Case 424-031, April 2024.
    • 09 Jan 2023
    • News

    Alumna Leads Biggest Ever Debut for a Woman-led Hedge Fund

    "SurgoCap will use data science to invest around the theme of how technology can enhance other sectors such as financials, industrials, health care and enterprise data, according to people familiar with the matter," the article notes.... View Details
    Keywords: Funds, Trusts, and Other Financial Vehicles; Finance
    • 05 Mar 2019
    • First Look

    New Research and Ideas, March 5, 2019

    aligned—or coupled—with their formal commitments to labor codes of conduct. Using data on 3,276 suppliers in 55 countries, we find that in suppliers with high-powered efficiency structures (piece-rate pay), labor codes are internally... View Details
    Keywords: Dina Gerdeman
    • 01 Dec 2019
    • News

    Remix

    honest woman thrown into my life, it was just amazing.” Once she’s out there, Wylde will have to navigate an industry with a host of depressing data points on the gender front: A recent USC Annenberg study found that 39 percent of female... View Details
    Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment
    • 07 Apr 2022
    • Blog Post

    Product Management at HBS: Roll Up Your Sleeves and Learn by Doing

    a mobile base building game called Regent, and by taking a series of elective courses across multiple disciplines, from artificial intelligence to data science to business strategy. The Product Management 101 class taught by Professor... View Details
    • Web

    Video - Institute For Strategy And Competitiveness

    HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Video Video Jan 2019 Presentation How to Measure Costs in Health Care How to Measure Costs in Health Care by Professor Robert S. Kaplan... View Details
    • Research Summary

    Multinational Firms, Labor Market Discrimination, and the Capture of Competitive Advantage by Exploiting the Social Divide

    The organizational theory of the multinational firms holds that foreignness is a liability, and specifically that lack of embeddedness in host-country social networks is a source of competitive disadvantage; meanwhile the literature on labor market discrimination... View Details
    Keywords: Multinational Firm; Multinationals; Labor Market Discrimination
    • November–December 2024
    • Article

    Outcome-Driven Dynamic Refugee Assignment with Allocation Balancing

    By: Kirk Bansak and Elisabeth Paulson
    This study proposes two new dynamic assignment algorithms to match refugees and asylum seekers to geographic localities within a host country. The first, currently implemented in a multi-year pilot in Switzerland, seeks to maximize the average predicted employment... View Details
    Keywords: AI and Machine Learning; Refugees; Geographic Location; Employment
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    Bansak, Kirk, and Elisabeth Paulson. "Outcome-Driven Dynamic Refugee Assignment with Allocation Balancing." Operations Research 72, no. 6 (November–December 2024): 2375–2390.
    • 2024
    • Working Paper

    LASH Risk and Interest Rates

    By: Laura Alfaro, Saleem Bahaj, Robert Czech, Jonathan Hazell and Ioana Neamtu
    We introduce a framework to understand and quantify a form of liquidity risk that we dub Liquidity After Solvency Hedging or “LASH” risk. Financial institutions take LASH risk when they hedge against losses, using strategies that lead to liquidity needs when the value... View Details
    Keywords: Liquidity; Monetary Policy; Non-bank Intermediaries; Hedging; Risk and Uncertainty; Investment Funds; Financial Condition; Interest Rates
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    Alfaro, Laura, Saleem Bahaj, Robert Czech, Jonathan Hazell, and Ioana Neamtu. "LASH Risk and Interest Rates." Bank of England Staff Working Papers, No. 1,073, May 2024. (NBER Working Paper Series, No. 33241, December 2024.)
    • 2023
    • Article

    MoPe: Model Perturbation-based Privacy Attacks on Language Models

    By: Marvin Li, Jason Wang, Jeffrey Wang and Seth Neel
    Recent work has shown that Large Language Models (LLMs) can unintentionally leak sensitive information present in their training data. In this paper, we present Model Perturbations (MoPe), a new method to identify with high confidence if a given text is in the training... View Details
    Keywords: Large Language Model; AI and Machine Learning; Cybersecurity
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    Li, Marvin, Jason Wang, Jeffrey Wang, and Seth Neel. "MoPe: Model Perturbation-based Privacy Attacks on Language Models." Proceedings of the Conference on Empirical Methods in Natural Language Processing (2023): 13647–13660.
    • 2022
    • Working Paper

    The Regulation of Medical AI: Policy Approaches, Data, and Innovation Incentives

    By: Ariel Dora Stern
    For those who follow health and technology news, it is difficult to go more than a few days without reading about a compelling new application of Artificial Intelligence (AI) to health care. AI has myriad applications in medicine and its adjacent industries, with... View Details
    Keywords: AI and Machine Learning; Health Care and Treatment; Governing Rules, Regulations, and Reforms; Technological Innovation; Medical Devices and Supplies Industry
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    Stern, Ariel Dora. "The Regulation of Medical AI: Policy Approaches, Data, and Innovation Incentives." NBER Working Paper Series, No. 30639, December 2022.
    • January–February 2021
    • Article

    Making Space for Emotions: Empathy, Contagion, and Legitimacy’s Double-Edged Sword

    By: Andreea Gorbatai, Cyrus Dioun and Kisha Lashley
    Legitimacy is critical to the formation and expansion of nascent fields because it lends credibility and recognizability to once overlooked actors and practices. At the same time, legitimacy can be a double-edged sword precisely because it facilitates field growth,... View Details
    Keywords: Legitimacy; Collective Identity; Emotional Contagion; Field-congifiguring Events; Empathy; Natural Language Processing; Mixed Methods; Organizational Culture; Emotions; Groups and Teams
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    Gorbatai, Andreea, Cyrus Dioun, and Kisha Lashley. "Making Space for Emotions: Empathy, Contagion, and Legitimacy’s Double-Edged Sword." Organization Science 32, no. 1 (January–February 2021): 42–63.
    • Spring 2023
    • Article

    Incentive Contract Design and Employee-Initiated Innovation: Evidence from the Field

    By: Wei Cai, Susanna Gallani and Jee-Eun Shin
    This study examines how the design of incentive contracts for tasks defined as workers’ official responsibilities (i.e., standard tasks) influences workers’ propensity to engage in employee-initiated innovation (EII). EII corresponds to innovation activities that are... View Details
    Keywords: Employee-initiated Innovation; Contract Design; Rank-and-file; Extra-role Behaviors; Compensation and Benefits; Motivation and Incentives; Innovation and Management
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    Cai, Wei, Susanna Gallani, and Jee-Eun Shin. "Incentive Contract Design and Employee-Initiated Innovation: Evidence from the Field." Contemporary Accounting Research 40, no. 1 (Spring 2023): 292–323.
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