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  • All HBS Web  (12,707)
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    Tarun Khanna

    Tarun Khanna is the Jorge Paulo Lemann Professor at the Harvard Business School. For almost three decades, he has studied entrepreneurship as a means to social and economic development in emerging markets. At HBS since 1993, after obtaining degrees from Princeton... View Details

    • March 2016 (Revised October 2017)
    • Case

    Salesforce.com vs. Siebel (Abridged)

    By: David B. Yoffie
    Explores the phenomenon of software becoming a service. Salesforce.com has catapulted into the lead for offering a customer relationship management (CRM) solution as a Web-based service. Siebel, the leader in CRM packaged software sales, has to devise a strategy to... View Details
    Keywords: Customer Relationship Management; Competitive Strategy; Software
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    Yoffie, David B. "Salesforce.com vs. Siebel (Abridged)." Harvard Business School Case 716-454, March 2016. (Revised October 2017.)
    • October 1997 (Revised April 2002)
    • Case

    Planned Parenthood Federation of America (A)

    By: V. Kasturi Rangan and Elaine V. Backman
    Outlines the dynamic shifts in the external environment surrounding Planned Parenthood's operations in 1994. Health care reform was threatening some of its core customer base. The organization had to come up with a strategy and a process for adapting to the new... View Details
    Keywords: Nonprofit Organizations; Health Care and Treatment; Health Industry; United States
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    Rangan, V. Kasturi, and Elaine V. Backman. "Planned Parenthood Federation of America (A)." Harvard Business School Case 598-001, October 1997. (Revised April 2002.)
    • August 2011 (Revised November 2012)
    • Case

    Michael Lester at Lachlan Consulting

    By: Anthony J. Mayo and Joshua D. Margolis
    Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his... View Details
    Keywords: Outcome or Result; Training; Customer Focus and Relationships; Interpersonal Communication; Success; Reputation
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    Mayo, Anthony J., and Joshua D. Margolis. "Michael Lester at Lachlan Consulting." Harvard Business School Case 412-041, August 2011. (Revised November 2012.)
    • January 2000 (Revised June 2000)
    • Case

    Alloy.com: Marketing to Generation Y

    By: John A. Deighton and Gil McWilliams
    A profitable dot com company? Alloy.com retails clothing to teens by catalog. Alloy uses a Web site to convert prospects and build community. The result is a business with the economics of a direct marketer and the market capitalization of an Internet start-up. The... View Details
    Keywords: Marketing Strategy; Internet and the Web; Business and Community Relations; Partners and Partnerships; Customer Relationship Management; Decision Choices and Conditions; Business Startups; Information Technology Industry; Consumer Products Industry
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    Deighton, John A., and Gil McWilliams. "Alloy.com: Marketing to Generation Y." Harvard Business School Case 500-048, January 2000. (Revised June 2000.) (request a courtesy copy.)
    • 24 Aug 2013
    • News

    Questions for Microsoft as It Nears a Crossroad

    • 16 Mar 2022
    • News

    Starbucks CEO Is Stepping Down. Howard Schultz Returning as Interim Boss

    • 17 Oct 2011
    • News

    Let's Get Real About 9-9-9

    • March–April 2020
    • Article

    Avoid the Pitfalls of A/B Testing

    By: Iavor I. Bojinov, Guillaume Sait-Jacques and Martin Tingley
    Online experiments measuring whether “A,” usually the current approach, is inferior to “B,” a proposed improvement, have become integral to the product-development cycle, especially at digital enterprises. But often firms make serious mistakes in conducting these... View Details
    Keywords: A/B Testing; Experiment Design; Social Networks; Product Development; Performance Improvement; Measurement and Metrics; Social Media
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    Bojinov, Iavor I., Guillaume Sait-Jacques, and Martin Tingley. "Avoid the Pitfalls of A/B Testing." Harvard Business Review 98, no. 2 (March–April 2020): 48–53.
    • 10 Sep 2019
    • News

    Small-business owners have no fear of a US recession, according to one online lender

    • TeachingInterests

    General Management Program (GMP)

    By: Sunil Gupta
    As global business challenges become more complex, companies are turning to cross-functional leaders who can drive change across the organization. The General Management Program (GMP) is a unique modular program that provides the latest management thinking and best... View Details
    • Research Summary

    Overview

    By: Robert Simons
    Professor Simons is currently studying how executives make their businesses more competitive using innovative structural designs and performance measurement systems. He has a number of ongoing research projects on this topic, and teaches MBA and executive education... View Details
    Keywords: Strategy Execution; Organization Design; Management Control Systems; Performance Measurement; Competitiveness
    • 14 Sep 2009
    • Research & Ideas

    Understanding Users of Social Networks

    LinkedIn comes in handy—there I can go and search through the network of my friends of friends and find the person I am looking for." Online social networks also can... View Details
    Keywords: by Sean Silverthorne; Advertising; Publishing
    • July 1986 (Revised March 1989)
    • Case

    Jim Southern

    By: Howard H. Stevenson
    A recent MBA graduate has reached tentative agreement for an LBO of a forms-printing business with $43 million sales. At the eleventh hour, however, the seller has demanded that the buyer personally guarantee $4 million of accounts payable. View Details
    Keywords: Agreements and Arrangements; Leveraged Buyouts; Accounting
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    Stevenson, Howard H. "Jim Southern." Harvard Business School Case 387-009, July 1986. (Revised March 1989.)
    • November 2016 (Revised December 2016)
    • Case

    Anthology: Pivoting the Business Model

    By: Shikhar Ghosh and Christopher Payton
    In July 2014, after 18 months and eight unsuccessful product launches, the CEO of Yabbly has agreed to sell his company to a larger, well-funded startup, providing a return of capital for his investors and a home for his team. Two weeks prior to the scheduled closing,... View Details
    Keywords: Mergers & Acquisitions; Business Model; Business Plan; Business Startups; Entrepreneurship; Innovation Strategy; Mobile and Wireless Technology; Internet and the Web; Mergers and Acquisitions; Business Exit or Shutdown; Fairness; Valuation; Technology Industry; Consumer Products Industry; North America; United States; Seattle
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    Ghosh, Shikhar, and Christopher Payton. "Anthology: Pivoting the Business Model." Harvard Business School Case 817-066, November 2016. (Revised December 2016.)
    • 21 Mar 2016
    • News

    Karmaloop founder can’t escape $5 million debt

    • July 1991 (Revised June 1993)
    • Background Note

    Conflicting Responsibilities

    By: Joseph L. Badaracco
    Presents a framework for resolving issues in which managers' responsibilities--to shareholders, employees, other stakeholder groups, and to their own values and commitments in life--conflict with each other. The framework analyzes these issues in terms of duties,... View Details
    Keywords: Ethics; Employees; Management Analysis, Tools, and Techniques; Management Practices and Processes; Organizational Structure; Personal Development and Career; Business and Shareholder Relations; Business and Stakeholder Relations
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    Badaracco, Joseph L. "Conflicting Responsibilities." Harvard Business School Background Note 392-002, July 1991. (Revised June 1993.)
    • March–April 2020
    • Article

    Pricing Policies that Protect your Brand

    By: Ayelet Israeli and Eugene F. Zelek Jr.
    When customers seek out online deals, it seems like a win for everybody: Brands, retailers, dealers, and distributors sell more goods, and buyers get a bargain. What's not to like? Here's the problem: Lured by rock-bottom online prices, customers often end up dealing... View Details
    Keywords: Price; Policy; Brands and Branding; E-commerce
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    Israeli, Ayelet, and Eugene F. Zelek Jr. "Pricing Policies that Protect your Brand." Harvard Business Review 98, no. 2 (March–April 2020): 76–83.
    • March 2002 (Revised October 2005)
    • Case

    Apple Computer 2002

    By: David B. Yoffie and Yusi Wang
    In 1980, Apple was the leader of the personal computer industry, but by 2002 it had suffered heavy losses at the hands of the Wintel camp. This case examines Apple's strategic moves as the PC industry evolves in the 21st century and poses the question: Can Steve Jobs... View Details
    Keywords: Growth and Development Strategy; Leadership Style; Information Technology; Supply and Industry; Competitive Advantage; Computer Industry; Retail Industry; California
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    Yoffie, David B., and Yusi Wang. "Apple Computer 2002." Harvard Business School Case 702-469, March 2002. (Revised October 2005.)
    • 25 Mar 2014
    • News

    12 Habits Of Productive People

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