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  • March 2020 (Revised August 2020)
  • Case

Culture at Google

By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta
Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details
Keywords: Human Resources; Employee Relationship Management; Recruitment; Retention; Resignation and Termination; Labor; Working Conditions; Employment; Labor Unions; Wages; Law; Lawsuits and Litigation; Rights; Ethics; Values and Beliefs; Fairness; Organizations; Organizational Culture; Mission and Purpose; Social Psychology; Attitudes; Behavior; Conflict Management; Trust; Motivation and Incentives; Prejudice and Bias; Power and Influence; Information Technology; Internet and the Web; Information Infrastructure; Society; Social Issues; Culture; Civil Society or Community; Demographics; Diversity; Ethnicity; Gender; Race; Technology Industry; North and Central America; United States; California
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Hsieh, Nien-hê, Amy Klopfenstein, and Sarah Mehta. "Culture at Google." Harvard Business School Case 320-050, March 2020. (Revised August 2020.)
  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

relationships with the right people. This crisis presents an opportunity for the CEO to communicate to all employees, including new hires, that the company cares about them and is prioritizing their health and safety during the pandemic.... View Details
Keywords: by Boris Groysberg
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

notice and take action, according to the research, published September in Organizational Behavior and Human Decision Processes. The study could provide an incentive of its own for businesses looking to attract and retain talent amid a... View Details
Keywords: by Scott Van Voorhis
  • 16 Apr 2018
  • Research & Ideas

Can Consumers Be Saved From Their Misguided Decisions?

often fail. Why are consumers so blind? And why can’t scientists and public policy makers help them more effectively? A new study suggests that researchers are not diving deeply enough into root causes, consequently creating solutions, or interventions, that don’t... View Details
Keywords: by Rachel Layne; Consulting; Retail
  • 27 Sep 2021
  • Research & Ideas

Managers, Your Employees Don’t Want to Be Facebook ‘Friends’

Organizations and Human Resources at Université du Québec à Montréal; and Wharton doctoral candidate Serenity Lee. "Sharing information about one’s personal lifestyle and beliefs online with the wrong colleague may expose employees to... View Details
Keywords: by Rachel Kim Raczka
  • 15 Aug 2022
  • Book

University of the Future: Finding the Next World Leaders in Higher Ed

at least from its public institutions, China has shown an unmatched ambition to build more of the best, ‘world-class’ universities than anyone else. To this effort it has mobilized both state and private resources, and it has at hand more of the best View Details
Keywords: by Dina Gerdeman; Education
  • 31 May 2011
  • First Look

First Look: May 31

Chai, Kamen Bliznashki, and Courtney HylandHarvard Business School Case 611-057 Gordon Zong is trying to teach Chinese universities and research institutes how to do effective technology transfer and IP licensing, but he is trying to do it in an environment with weak... View Details
Keywords: Sean Silverthorne
  • 22 Dec 2008
  • Research & Ideas

10 Reasons to Design a Better Corporate Culture

organization consistently builds and reinforces such a culture, it creates a competitive edge that is hard to replicate. Excerpted with the permission of Harvard Business Press from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable... View Details
Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

suppliers' production processes—whether it be their pollution emissions, the human rights of their workers, or the pay and safety conditions under which their workers operate. Wal-Mart's recent initiatives... View Details
Keywords: by Martha Lagace
  • 04 Apr 2022
  • What Do You Think?

As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?

150 other companies in signing a Human Rights Campaign letter opposing the legislation. He decided to make no public statements to support or reject the governor’s expected signature of the bill—that is,... View Details
Keywords: by James Heskett
  • 25 Jul 2013
  • Research & Ideas

Why Unqualified Candidates Get Hired Anyway

information right in front of your eyes is not as helpful." Yet hope is not lost. Having identified the pervasive, often harmful effects of this universal error, the researchers' next steps will work toward formulating new methods of... View Details
Keywords: by Anna Secino; Education; Employment
  • 17 Nov 2016
  • Op-Ed

What's Behind the Unexpected Trump Support from Women

higher education His stand on workplace deregulation raises concerns about continued protection of women’s (and men’s) human and civil rights A reshaped Supreme Court could roll back protections to the View Details
Keywords: by Laura Morgan Roberts and Robin Ely
  • 03 May 2023
  • Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

pretty bad. The present is better than 100 years ago and much better than 200 years ago. Today, the tech world is building AI systems and making decisions that will use human inferences and data built on the past. So instead of mimicking... View Details
Keywords: by Barbara DeLollis
  • 09 Nov 2011
  • Working Paper Summaries

CEO Bonus Plans: And How to Fix Them

Keywords: by Kevin J. Murphy & Michael C. Jensen
  • Research Summary

Capitalism as a System of Governance

My research interest is in further exploration of the analytic utility of an original conception of capitalism as an indirect, three level system of governance for the economic relationships within political entities, and mostly within nation states. This three level... View Details
  • 16 Dec 2022
  • Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

human toll to letting algorithms do the work. “Maybe there is a bias from people who have been traditionally hiring men.” Searches on popular recruiting sites might seem like a neutral way to find prospective candidates, but their... View Details
Keywords: by Michael Blanding; Technology
  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

different time from operational review meetings. In that way, each meeting has its own frequency, agenda, information system, and participation, as best meets the goals for that meeting. Q: Given the proliferation of tools, how should management choose the View Details
Keywords: by Martha Lagace
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

world, is released by statistics bureaus in multiple countries, and is commonly discussed in news media and policy discussions alike. In our paper, recently published in Nature Human Behaviour, we argue that researchers and policymakers... View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • 03 Jun 2022
  • Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

protect the rights and well-being of remote employees can further foster the work-from-anywhere movement.” 3. Incentivize people to move to lower-profile areas. Not everyone wants to take out a massive mortgage or pay exorbitant rent to... View Details
Keywords: by Kara Baskin
  • 17 Nov 2020
  • Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
Keywords: by Joseph B. Fuller
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