Publications

25 Apr 2012
Research & Ideas

The Importance of Teaming

need to develop and use new capabilities for sharing crucial knowledge quickly. They must learn to ask questions clearly and frequently. They must make the small adjustments through which different skills and knowledge are woven together... View Details

Keywords: Re: Amy C. Edmondson

20 Jun 2005
Research & Ideas

Creating a Positive Professional Image

non-verbal behavior (appearance, demeanor), verbal cues (vocal pitch, tone, and rate of speech, grammar and diction, disclosures), and demonstrative acts (citizenship, job performance). My research suggests that, in addition to using... View Details

Keywords: by Mallory Stark

17 Oct 2023
Blog Post

HBS Section I Celebrates Parents, Mentors, and Partners Day

If there’s one thing our LEAD (Leadership and Organizational Behavior) Professor David Fubini (MBA 1980) tried to drill into the MBA Class of 2024 Section I, it’s that we should take the time to thank the people who got View Details

June 2005
Case

CarMax

By: Rajiv Lal and David Kiron

Carmax is the largest multi-market used car dealer in the U.S., and has no format-to-format competitor in the $375 billion used car market. CarMax is trying to do what some analysts believed to be impossible: sell used cars profitably on a national scale, and at the... View Details

Keywords: Profit; Brands and Branding; Digital Platforms; Segmentation; Auto Industry

05 Sep 2023
Book

Failing Well: How Your ‘Intelligent Failure’ Unlocks Your Full Potential

together, experiencing them all as negative experiences in life or in business, Edmondson contends that some failures are smarter than others because they help us identify a path toward eventual success. In the workplace, an employee may... View Details

Keywords: by Michael Blanding

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

KKR sold CHI in 2022 for 10 times the equity it had invested, it amounted to the company’s most successful deal in more than two decades—and a payout of $360 million to its 800 employees. It was validation that changing the mindset of... View Details

Keywords: by Avery Forman

February 2020 (Revised April 2021)
Case

StockX: The Stock Market of Things

By: Chiara Farronato, John J. Horton, Annelena Lobb and Julia Kelley

Founded in 2015 by Dan Gilbert, Josh Luber, and Greg Schwartz, StockX was an online platform where users could buy and sell unworn luxury and limited-edition sneakers. Sneaker resale prices often fluctuated over time based on supply and demand, creating a robust... View Details

15 Dec 2020
Video

New Founder Series: Fundraising Essentials

03 May 2023
Blog Post

Five Ways to Build Community at HBS

chose one theme for the year which I could use as a north star for how I would prioritize my time and energy. My theme for 2022 was Community, so here are five quick thoughts on building community at HBS. 1.... View Details

05 Aug 2022
Research & Ideas

Why People Crave Feedback—and Why We’re Afraid to Give It

provider that they had an unsightly smudge on their face. The field study points to an uncomfortable truth: Even in cases where people have little to lose, they withhold needed feedback from others who could use it. Part of the reason why... View Details

Keywords: by Michael Blanding

2022
Article

How Does Working from Home during COVID-19 Affect What Managers Do? Evidence from Time-Use Studies

By: Thomaz Teodorovicz, Raffaella Sadun, Andrew L. Kun and Orit Shaer

We assess how the sudden and widespread shift to working from home during the pandemic impacted how managers allocate time throughout their working day. We analyze the results from an online time-use survey with data on 1,192 knowledge workers (out of which 973 are... View Details

Keywords: Time-use; Working-from-home; COVID; Managers; Knowledge Workers; Health Pandemics; Time Management

Read Now

31 Jul 2006
Research & Ideas

When Not to Trust Your Gut

options, you are using System 2 thinking. When you are simply acting on intuition, you are using System 1 thinking. We can all think of instances in which we acted rashly, relying on System 1 thoughts and... View Details

Keywords: by Max H. Bazerman & Deepak Malhotra

16 Jun 2008
Research & Ideas

Seven Tips for Managing Price Increases

Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge. When driving these days, do you look at the prices every View Details

Keywords: by John Quelch

2021
Book

Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance

By: Felix Oberholzer-Gee

In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee shows how these... View Details

Keywords: Strategy; Strategic Planning; Value; Analysis; Competitive Advantage; Performance Effectiveness

24 Sep 2012
News

Why Do We Tax?

15 May 2020
News

Crack Caesar’s Favorite Code

13 Jul 2021
Research & Ideas

Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets

didn’t track political content specifically, they collected tweets during the early days of the COVID-19 pandemic, when the crisis and government response to it dominated news cycles. "It's the first time in View Details

Keywords: by Kristen Senz; Media & Broadcasting

29 Jan 2014
Research & Ideas

Super Bowl Ads for Multitaskers

imagine a much higher number." Even two years ago, one survey found that 60 percent of fans planned on using a second screen while watching the Super Bowl. The same survey, however, found that only 13 percent of respondents were most... View Details

Keywords: by Michael Blanding; Advertising; Sports

March 1996 (Revised April 2001)
Case

HMS Thetis and Apollo XIII

Explores the management of technical disasters in which time plays a central role. Uses the experience of HMS Thetis and Apollo 13 to look at both successful and unsuccessful approaches. View Details

Keywords: Technology; Crisis Management; Transportation Industry; Aerospace Industry