Service Contracts - Publications - Faculty & Research

22 Dec 2003
Research & Ideas

Why Negotiation is Like Jazz

negotiation requires adapting your communication acts to the most advantageous pattern. Learning The Notes Imagine you're a sales rep negotiating with the procurement manager of a professional services firm. Your company is the only... View Details

Keywords: by Kathleen L. McGinn

15 Dec 2015
First Look

December 15, 2015

Competition Policy International Whither Uber? Competitive Dynamics in Transportation Networks By: Edelman, Benjamin G. Abstract—Transportation Network Companies offer notable service advances—but do they comply with the law? And if not,... View Details

Keywords: Carmen Nobel

15 Dec 2009
First Look

First Look: Dec. 15, 2009

funds exhibit no better skill at asset allocation. Furthermore, funds sold through brokers demonstrate more performance sensitivity than funds sold through the direct channel. While the costs of brokers' services are relatively clear,... View Details

Keywords: Martha Lagace

19 Aug 2008
First Look

First Look: August 19, 2008

"November Agreement." Since then, Michael has found an angel investor and has worked non-stop on the business, while one co-founder was off enjoying the winter break with his family and the other worked on lucrative consulting View Details

Keywords: Sean Silverthorne

28 May 2008
First Look

First Look: May 28, 2008

manufacturing compliance services company to the U.K. and Europe. He has to decide whether to hire Wayne Snelgrove and how to define the scope of his responsibilities. Purchase the case:... View Details

Keywords: Martha Lagace

08 Aug 2017
First Look

First Look at Research and Ideas, August 8, 2017

we show that individuals who spend money on time-saving services report greater life satisfaction. A field experiment provides causal evidence that working adults report greater happiness after spending money on a time-saving purchase... View Details

Keywords: Sean Silverthorne

18 Feb 2015
First Look

First Look: February 18

on 2,521 participants demonstrating the embodied effects of expansive versus contractive nonverbal postures. We discuss a new addition to this list that found an embodied effect of nonverbal expansiveness on self-reported feelings of... View Details

Keywords: Sean Silverthorne

07 Nov 2017
First Look

New Research and Ideas: November 7, 2017

Intermountain’s oncology team in 2013 and spearheaded the creation of Intermountain Precision Genomics (IPG). By 2016, IPG had a cutting-edge genomic sequencing laboratory that provided sequencing services to Intermountain and... View Details

Keywords: Carmen Nobel

07 Feb 2012
First Look

First Look: February 7

this case:http://cb.hbsp.harvard.edu/cb/product/412053-PDF-ENG Samasource: Give Work, Not Aid Francesca Gino and Bradley R. StaatsHarvard Business School Case 912-011 Samasource sought to use work, not aid, for economic development. The company secured View Details

Keywords: Sean Silverthorne

08 Jul 2008
First Look

First Look: July 8, 2008

tail in action-reviewing sales data from Nielsen SoundScan, Nielsen VideoScan, the online music service Rhapsody, and the Australian DVD-by-mail service Quickflix. What she found may surprise you:... View Details

Keywords: Martha Lagace

21 Feb 2012
First Look

First Look: Feb. 21

and contracts in shaping the growth and influence of business enterprises. It presents entrepreneurs, executives, and the firms they controlled as driving actors in national economies and international growth. Alongside an original... View Details

Keywords: Sean Silverthorne

07 Aug 2012
First Look

First Look: August 7

direct evidence that incentive contracts distort judgment and beliefs, even among trained professionals with many years of experience. Loans evaluated under more permissive incentive schemes are rated significantly less risky than the... View Details

Keywords: Sean Silverthorne

14 Feb 2017
First Look

First Look at New Research: February 14

growing rapidly in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52240 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R.... View Details

Keywords: Sean Silverthorne

29 Jun 2007
First Look

First Look: June 29, 2007

boards (PCBs) in-house rather than buying them from third-party contract manufacturers. Stryker Corporation's Instruments business is considering the proposal in response to difficulties with existing suppliers. The case requires students... View Details

Keywords: Martha Lagace

28 Aug 2012
First Look

First Look: August 28

business loans, has witnessed dramatic growth, reaching over 150 million borrowers worldwide. Much of its success has been attributed to overcoming the challenges of information asymmetries in uncollateralized lending. Yet, very little is known about the optimal View Details

Keywords: Sean Silverthorne

November 2004 (Revised September 2019)
Background Note

The U.S. Health Club Industry in 2004

By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock

In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details