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Show Results For

  • All HBS Web  (596)
    • News  (92)
    • Research  (449)
    • Events  (2)
    • Multimedia  (8)
  • Faculty Publications  (263)
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  • 26 Apr 2016
  • First Look

April 26

intermediaries—called outsourcing agencies—have emerged in these markets. This paper shows that agencies signal to employers that inexperienced workers are high quality. Workers affiliated with an agency have substantially higher... View Details
Keywords: Sean Silverthorne
  • 18 Sep 2012
  • First Look

First Look: September 18

Drawing on authenticity research, we propose that the initial stage of socialization leads to more effective employment relationships when it starts with newcomers expressing their personal identities. In a field experiment carried out in a large business process View Details
Keywords: Sean Silverthorne
  • 02 Oct 2000
  • Research & Ideas

Networked Incubators: Hothouses of the New Economy

Web platform for the company's business-to-business Web communications services. They wanted to move quickly to outsource the project, but first they desperately needed critical advice on the architecture of the platform. Fortunately,... View Details
Keywords: by Morten T. Hansen, Henry W. Chesbrough, Nitin Nohria & Donald N. Sull
  • 25 Nov 2014
  • First Look

First Look: November 25

issues surrounding short-term versus long-term investment payoffs, the proportion of the portfolio that should be allocated to venture capital, and the most appropriate investment form-direct investing in entrepreneurial startups, later stage businesses, or View Details
Keywords: Carmen Nobel
  • 10 Oct 2018
  • Research & Ideas

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

social media, responses are immediate.” Also, votes allow companies to perform consumer research cheaply, generating new ideas for products or flavors, or testing consumer preference for options it might be considering. “Firms can essentially View Details
Keywords: by Michael Blanding; Advertising
  • 08 Jan 2014
  • What Do You Think?

Do Productivity Increases Contribute to Social Inequality?

agreed: "The main reason for the rising inequality is that Free Trade has encouraged/required manufacturing to be offshored and outsourced If we replaced the Free Trade policies with a Balanced Trade policy, using (import licences)... View Details
Keywords: by James Heskett
  • 28 Oct 2013
  • Research & Ideas

Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World

and revisable. Next Right Steps Leaders rely on evolving commitments for three practical reasons. First, they can. Knowledge-based organizations are more flexible than traditional manufacturing firms with dedicated factories, and firms that sell products today can rely... View Details
Keywords: by Joseph L. Badaracco
  • 23 Oct 2012
  • First Look

First Look: October 23

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1571921 Diasporas and Outsourcing: Evidence from oDesk and India Authors:Ejaz Ghani, William R. Kerr, and Christopher Stanton Abstract This study examines the role of the Indian diaspora in the View Details
Keywords: Sean Silverthorne
  • January 2013
  • Case

Austal, Ltd. (A)

By: Willy C. Shih, Margaret Pierson and Dawn H. Lau
Austal, Ltd. was an Australian builder of high-speed passenger ferries. It had translated that expertise into a foothold in the defense market on the US Navy Littoral Combat Ship (LCS) program with an Alabama assembly facility. In January 2009 it had just completed... View Details
Keywords: Globalization; Global Markets; Economic Downturn; Design And Manufacturing; Preservation Of Capabilities; Shipbuilding; Global Footprint; Military Contracts; Geographic Location; Global Strategy; Globalized Markets and Industries; Job Cuts and Outsourcing; Growth and Development Strategy; Business Strategy; Corporate Strategy; Ship Transportation; Transportation Industry; Australia; United States; Alabama; Philippines
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Shih, Willy C., Margaret Pierson, and Dawn H. Lau. "Austal, Ltd. (A)." Harvard Business School Case 613-025, January 2013.
  • 21 Dec 2010
  • First Look

First Look: December 21

http://www.isc.hbs.edu/pdf/Vietnam_Competitiveness_Report_2010_Eng.pdf   Working PapersInside the Learning Curve: Customer-, Domain-, and Technology-Specific Learning in Outsourced Radiological Services Authors:Jonathan R. Clark, Robert... View Details
  • April 2004 (Revised July 2005)
  • Case

Offshoring at Global Information Systems, Inc.

By: William E. Fruhan Jr.
This case explores the topic of offshoring high-tech jobs several perspectives. The issues presented include determining the stock price consequences of offshoring, examining the economic consequences of the offshore job to both the transferring and receiving... View Details
Keywords: Economy; Stocks; Job Cuts and Outsourcing; Personal Development and Career; Competition
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Fruhan, William E., Jr. "Offshoring at Global Information Systems, Inc." Harvard Business School Case 204-144, April 2004. (Revised July 2005.)
  • 26 Sep 2024
  • HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

What would Aristotle think about self-driving cars? As the abilities of artificial intelligence systems to automate complex tasks accelerate, warnings about the dangers of outsourcing life-and-death decisions to machines are pumping the... View Details
Keywords: by Tom Quinn; Auto; Technology
  • 28 Oct 2013
  • Research & Ideas

Responsible Leadership in an Unforgiving World

brands, forever on the lookout for new opportunities; home life has become an act of managing supply chains, outsourcing housecleaning, childcare, and even grocery shopping to others; and churches market themselves like fast food... View Details
Keywords: by Michael Blanding
  • 11 May 2020
  • Op-Ed

Immigration Policies Threaten American Competitiveness

being recruited by Moderna and Inovio (or J&J and GlaxoSmithKline) as it would have to a software code tester working at an outsourcing company. “While we may temporarily close borders as we fight COVID-19, business must articulate... View Details
Keywords: by William R. Kerr
  • January 2009 (Revised June 2010)
  • Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
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Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

http://papers.nber.org/papers/w14222   Cases & Course MaterialsCognizant Technology Solutions Harvard Business School Case 408-099 In the highly competitive information technology outsourcing industry, Cognizant Technology Solutions... View Details
Keywords: Sean Silverthorne
  • May 2024 (Revised April 2025)
  • Case

Leading Culture Change at Microsoft Western Europe

By: Amy C. Edmondson and Cat Huang
In 2023, Cindy Rose, President of Microsoft Western Europe, faced a critical decision. Rose grappled with the potential impact of widespread layoffs on psychological safety and the cultural transformation she had championed since her arrival. When Rose had first joined... View Details
Keywords: Leadership; Organizational Culture; Transformation; Collaborative Innovation and Invention; Job Cuts and Outsourcing; Problems and Challenges; Motivation and Incentives; Groups and Teams; Business or Company Management; Technology Industry; Europe
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Edmondson, Amy C., and Cat Huang. "Leading Culture Change at Microsoft Western Europe." Harvard Business School Case 624-096, May 2024. (Revised April 2025.)
  • October 2013 (Revised July 2025)
  • Case

Rhythm & Blues

By: Willy Shih
The bankruptcy filing of Rhythm & Hues, who received an Oscar for the arresting visual effects in Life of Pi, raised questions about the challenges faced by the firms like it as well as the broader post-production industry. The rapid pace of technology certainly... View Details
Keywords: Post-production; Visual Effects; Digital; Entertainment; Animation Entertainment; Film Entertainment; Television Entertainment; Theater Entertainment; Job Cuts and Outsourcing; Information Technology; Internet and the Web; Applications and Software; Information Infrastructure; Motion Pictures and Video Industry; Los Angeles
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Shih, Willy. "Rhythm & Blues." Harvard Business School Case 614-036, October 2013. (Revised July 2025.)
  • 01 Apr 2014
  • First Look

First Look: April 1

parts supply & logistics, FAPA, worked with his colleagues in the U.S., UK, China, and India to conduct analysis and develop three options: outsourcing e-coating to a third party in Sanand, outsourcing... View Details
Keywords: Sean Silverthorne
  • February 2015 (Revised May 2015)
  • Supplement

Nokia's Bridge Program: Outcome and Results (B)

By: Sandra J. Sucher and Susan J. Winterberg
Nokia's leaders reflect on the Bridge program, lessons learned during its implementation, and the business benefits it brought to the company. Nokia's Bridge program resulted in 60% of employees knowing their next step the day they exited the firm. It also helped... View Details
Keywords: Layoffs; Plant Closure; Outplacement; Shared Value; Business or Company Management; Job Cuts and Outsourcing; Restructuring; Employee Relationship Management; Telecommunications Industry
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Sucher, Sandra J., and Susan J. Winterberg. "Nokia's Bridge Program: Outcome and Results (B)." Harvard Business School Supplement 315-003, February 2015. (Revised May 2015.)
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