Publications

01 Jun 2015
News

When the inaugural West Point All-Academies Asia Summit opens in Singapore on June 25, Ray Jefferson (MBA 2000) will celebrate a personal moment of triumph. For the Summit’s point man, this first-ever gathering in Asia for graduates of all of the US View Details

Keywords: Robert S. Benchley

Profile

Frank Spencer

live in homes that have been built or repaired by Habitat. And every year we have 5,000 volunteers who come from churches, synagogues, corporations, and service clubs to build and repair these houses. It's a ministry to both sides. But it... View Details

Keywords: Services; Services

Profile

Jan Petzel

After scaling Mount Everest in 2013, Jan Petzel (MBA 2003) transformed his personal triumph into an opportunity to raise funds for the construction of a permanent shelter and medical facility in the Gokyu Lakes region of Nepal for the... View Details

Keywords: Other Financial Services

11 Jun 2020
In Practice

Are Digital Organizations Better at Overcoming COVID?

solved by technology, no matter how good. Anybody in retail or entertainment or education has a difficult situation to handle. Anybody delivering medical services faces an entirely different and... View Details

Keywords: by Danielle Kost

01 Sep 2007
News

To The Rescue

access to immediate help in the event of a medical, police, or fire emergency. RAJU’S BRAINCHILD: In just two years, EMRI’s ambulances have delivered life-saving medical service to more than 11,000 people in... View Details

Keywords: Garrett M. Graff; emergency response networks; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services

May 2007 (Revised September 2007)
Case

Cleveland Clinic

By: Frances X. Frei, Amy C. Edmondson, Christine van Keuren and Eliot Sherman

Cleveland Clinic is consistently ranked among the nation's most eminent hospitals, and for decades has been a leader in pioneering cardiac care. This case evaluates the methods, processes, and personnel that the hospital has cultivated over the years in order to... View Details

Keywords: Health Care and Treatment; Medical Specialties; Innovation and Invention; Service Delivery; Expansion; Health Industry; Cleveland

01 Mar 2005
News

Better Care at Lower Cost

necessary, most patients are in and out in fifteen minutes, and services are covered by most health insurance plans. The clinics are what Christensen calls a “disruptive delivery mechanism.” Medical... View Details

Keywords: Educational Services; Educational Services; Educational Services

Person Page

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

June 2012 (Revised January 2013)
Case

Great Western Hospital: High-risk Pregnancy Care

By: Michael E. Porter, Emma Stanton and Samuel Takvorian

Great Western Hospital (GWH) is a community hospital in Wiltshire, South West England and one of England's largest maternity providers; responsible for delivering over 9,000 babies per year. The case discusses the efforts of Dr. Harini Narayan, consultant obstetrician... View Details

Keywords: Health Care; Health Care and Treatment; Medical Specialties; Service Delivery; Risk Management

01 Jun 2015
News

The Military and the MBA: Richard Kondo (MBA 1999)

“My most rewarding mission.” —Blending military leadership and private industry best practices Richard Kondo (MBA 1999) served as a US Navy Submarine Officer in Japan and later pursued a medical device career in marketing and business... View Details

Keywords: National Security and International Affairs; Government

October 2003 (Revised February 2010)
Case

The Duke Heart Failure Program

By: Richard M.J. Bohmer and Laura Feldman

Duke University Health System has for the past five years operated a specialized clinic for the management of congestive heart failure, a very common and costly condition in the surrounding community. Nurse practitioners, whose work is guided by highly specified... View Details

Keywords: Health Care and Treatment; Health Disorders; Medical Specialties; Time Management; Service Delivery; Service Operations; Outcome or Result; Health Industry

Profile

Bobby Daly

Business and service have been parallel themes in Bobby Daly's life. In high school, he volunteered with the local ambulance corps. At Stanford, where he majored in economics, he helped organize a group of student volunteers who provided... View Details

25 Feb 2021
News

Building Hope

gained attention in recent years as an off-label medication for treatment-resistant depression. Zapolin says that unlike plant medicines that involve intense psychedelic explorations, ketamine has a short period of onset lasting about an... View Details

Keywords: Daniel Morrell

09 Feb 2016
News

Providing the Care That Seniors Need

out of Harvard Business School, I became a real estate developer with a specialty on medical campuses. Almost simultaneously, my mother-in-law developed what we know today to be early-stage Alzheimer’s disease and I found myself caught... View Details

01 Dec 2022
News

Road to Recovery

say, Are you a treatment provider? Are you a medical device? Are you a drug? Are you a software vendor?” The latter seemed like the right answer until Gastfriend realized that software is counted against a health plan’s overhead, not its... View Details

Keywords: April White; Ambulatory Health Care Services; Ambulatory Health Care Services

05 Jun 2006
Research & Ideas

Using Competition to Reform Healthcare

we have discussed, even if some services must be provided locally, the relevant market for most medical conditions should be regional or even national. Providers that fail to think in these terms will become... View Details

Keywords: by Michael E. Porter; Health

December 2011 (Revised December 2011)
Case

Cancer Treatment Centers of America: Scaling the Mother Standard of Care

By: Rosabeth Moss Kanter and Matthew Bird

The CEO of a private and growing national network of specialty care hospitals focusing on advanced-stage and complex cancer treatments reflected on the firm's past phase of growth before meeting with the company's Chairman and founder to discuss how to further scale... View Details

Keywords: Health Care and Treatment; Business Growth and Maturation; Medical Specialties; Service Delivery; Innovation and Invention; Health Industry