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  • May 2010 (Revised May 2011)
  • Case

Kent Thiry: "Mayor" of DaVita

By: William W. George and Natalie Kindred
Kent Thiry, CEO of dialysis provider DaVita, is considering how to integrate employees from recently acquired Gambro Healthcare without damaging DaVita's robust, unconventional internal culture. When Thiry joined DaVita in 1999, breaking an important promise to his... View Details
Keywords: Mergers and Acquisitions; Experience and Expertise; Employee Relationship Management; Leadership Style; Organizational Change and Adaptation; Organizational Culture; Personal Development and Career; Integration; Health Industry
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  • 16 Mar 2023
  • Research & Ideas

Why Business Travel Still Matters in a Zoom World

nonstop flights—matters most when collaborators are in different time zones or overcoming cultural distance. “It seems that, if the two locations are in the same time zone and are culturally similar, then... View Details
Keywords: by Kara Baskin; Air Transportation
  • 02 Feb 2015
  • News

Hard-Charging Uber Tries Olive Branch

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • December 2014
    • Case

    DaVita HealthCare Partners and the Denver Public Schools: Creating Connections

    By: John J-H Kim and Christine S. An
    In 2011, DaVita HealthCare Partners (DaVita)—a Fortune 500 healthcare services company specializing in kidney dialysis services—and the Denver Public Schools (DPS)—the largest school district in Colorado—forged a plan to incorporate greater intentional focus on culture... View Details
    Keywords: Corporate-community Partnerships; K-12; School Districts; DaVita; Kent Thiry; Tom Boasberg; Denver Public Schools; Wisdom Team; DaVita Way; Creating Connections; Social Enterprise; Community Impact; Education Reform; Public Schools; Leadership Development; Partners and Partnerships; Social Entrepreneurship; Education; Business and Community Relations; Culture; Education Industry; Health Industry; Colorado
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    • March 2022 (Revised February 2023)
    • Case

    Pakistan Rising: Bazaar's Growth Story (A)

    By: Paul A. Gompers and Gamze Yucaoglu
    The case opens in September 2021 as Hamza Jawaid and Saad Jangda, co-founders of Bazaar technologies (Bazaar), the Pakistani high growth B2B e-commerce marketplace, are contemplating whether the year-and-a half old startup should also venture into offering financing to... View Details
    Keywords: B2B; Business Model; Emerging Markets; For-Profit Firms; Strategy; Digital Platforms; Information Technology; Value Creation; Globalization; Competition; Expansion; Profit; Resource Allocation; Diversification; Corporate Strategy; Pakistan
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    • June 2005
    • Case

    Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (A)

    By: Michael Y. Yoshino and Yukihiko Endo
    The company, once an outstanding Japan-based global leader in electronics and major appliances, suffered poor performance during the 1990s. Kunio Nakamura became CEO in 2001 and sought to transform the company in a fundamental way. Examines the company's history,... View Details
    Keywords: Transformation; Business History; Leading Change; Management Systems; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Electronics Industry; Japan
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    • August 2010 (Revised November 2011)
    • Case

    MindTree: A Community of Communities

    By: David A. Garvin and Rachna Tahilyani
    MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collaborative communities, and its strong culture and values. The CEO has set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must create... View Details
    Keywords: Learning; Corporate Entrepreneurship; Employee Relationship Management; Innovation and Invention; Knowledge Management; Leadership; Organizational Culture; Social and Collaborative Networks; Information Technology Industry; India
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    • 28 Nov 2016
    • News

    Think different, maybe

    • February 2004
    • Case

    The Making of Verizon

    By: Rosabeth M. Kanter, Douglas A Raymond and Ryan Raffaelli
    Through a series of mergers, Ivan Seidenberg, Verizon chairman and CEO, successfully shared the co-CEO title twice while building the largest telecom company in the United States. The strong and complementary cultures of the companies that Seidenberg and a key group of... View Details
    Keywords: Mergers and Acquisitions; Change Management; Transition; Leading Change; Organizational Culture; Risk Management; Telecommunications Industry; United States
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    • August 2011
    • Supplement

    Interview with Raj Datta, Former Chief Knowledge Officer of MindTree

    By: David A. Garvin
    MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collborative communities, and its strong culture and values. The CEO has a set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must... View Details
    Keywords: Knowledge Management; Social and Collaborative Networks; Innovation and Invention; Organizational Culture; Learning; Values and Beliefs; Information Technology Industry; Service Industry; India
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    • 2023
    • Book

    Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems

    By: Frances X. Frei and Anne Morriss
    Speed has gotten a bad name in business, much of it deserved. When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. That a certain amount of... View Details
    Keywords: Leading Change; Performance Improvement; Problems and Challenges; Organizational Change and Adaptation; Organizational Culture
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    • Second Quarter 2014
    • Article

    Dynamics of the Board Interview

    By: Blythe McGarvie
    You want candidates who meet the requirements of cultural fit, the right skill set, and meaningful diversity. No one expects the candidate to know everything about the company during the interview process. Research shows that companies with more women on their boards... View Details
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    • July 1995 (Revised September 1995)
    • Background Note

    Technology for Teams

    By: Lynda M. Applegate and Geoffrey Bock
    The importance of groups in organizations has long been recognized but, until recently, groups were always "tacked onto" organizations that were designed around individuals. It was not just the logic of classical organizational theory that perpetuated this focus on the... View Details
    Keywords: Information Technology; Groups and Teams
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    • October 2003 (Revised January 2009)
    • Case

    Transforming Matsui Securities

    By: Lynda M. Applegate, Masako Egawa, Jamie Ladge and Haruki Umezawa
    Michio Matsui, president and CEO of Matsui Securities, transformed a small regional securities company into a leading player in the online broking industry in Japan. Discusses how he transformed the business model and culture of the company and took advantage of the... View Details
    Keywords: Transformation; Innovation and Invention; Leading Change; Organizational Change and Adaptation; Business Model; Organizational Culture; Financial Markets; Competitive Advantage; Japan
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    • February 1998 (Revised November 1998)
    • Case

    Novartis (A): Being a Global Leader

    By: Srikant M. Datar and Carin-Isabel Knoop
    For the Novartis leaders, the decision to "use stretch budgets again next year" highlights the tension between candor and empowerment and command-and-control, between the new and the old, between high performance and business as usual, between Ciba and Sandoz.... View Details
    Keywords: Goals and Objectives; Leading Change; Organizational Culture; Performance; Budgets and Budgeting
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    • June 2021
    • Teaching Note

    Amazon: Cult or Culture?

    By: Boris Groysberg, Kerry Herman and Amy Klopfenstein
    Teaching Note for HBS Case No. 421-008. Amazon was one of the first entrants in e-commerce. Under the leadership of founder Jeff Bezos, Amazon had expanded beyond books to manufacturing and selling a wide range of products and services globally. Bezos had built a... View Details
    Keywords: Leadership; Organizational Culture; Growth Management; Information Technology; Human Resources; Talent and Talent Management; Retail Industry; Technology Industry
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    • January 2023 (Revised August 2023)
    • Case

    Veeva Systems and the Transformation to a Public Benefit Corporation

    By: Ranjay Gulati and Allison M. Ciechanover
    Peter Gassner, the co-founder and CEO of Veeva Systems, steered the company through rapid scaling from its launch in 2007 to 2022. Year after year, the company had exceeded expectations, with its market capitalization reaching $50 billion at its peak. By 2022, the... View Details
    Keywords: Transformation; Corporate Governance; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Culture; Information Technology Industry; Technology Industry; United States; California
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    • 09 Feb 2017
    • Cold Call Podcast

    Black Business Leaders Series: Putting Diversity to Work

    Keywords: Re: Robin J. Ely
    • 2000
    • Chapter

    Market-Focused Organizational Transformation in China

    By: Rohit Deshpandé and John U. Farley
    Focuses on a study which investigated the organizational transformation of companies in China and how it affected their success. Conceptual background and hypothesis; Corporate culture of Chinese and other Asian firms; How organizational culture, climate, innovation... View Details
    Keywords: Organizational Change and Adaptation; Performance; Success; China
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