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  • July 1997
  • Case

Graffs, The (B)

By: Carl S. Sloane and Gregory C. Rogers
Supplements the (A) case. View Details
Keywords: Work-Life Balance; Family and Family Relationships; Conflict Management
Related
  • July 1997
  • Case

Graffs, The (A)

By: Carl S. Sloane and Gregory C. Rogers
Examines dual-career issues and conflicts between spouses' career objectives, personal values, and life structures. It does so by a in-depth examination of the lives and careers of a professional couple (a successful entrepreneur and a lawyer), choice points in their... View Details
Keywords: Work-Life Balance; Family and Family Relationships; Conflict Management
Related
  • February 1995 (Revised October 2006)
  • Case

Brainard, Bennis & Farrell (A)

By: John J. Gabarro and Andrew P. Burtis
A law firm must decide how to split partnership profits among the partners. Issues of seniority versus performance, performance evaluation, and lack of consensus of values dominate the discussions. A rewritten version of an earlier case. View Details
Keywords: Partners and Partnerships; Performance Evaluation; Values and Beliefs; Rank and Position; Profit Sharing; Legal Services Industry
Related
  • 29 Apr 2019
  • Research & Ideas

Is the Digital Age Making Us Petty?

clock, for example–can signal trust and a desire to develop a lasting connection. “We suggest that deliberating over trivial matters when deciding how much to expend can signal a partner’s intention to give precisely no more and no less than is necessary, making that... View Details
Keywords: by Kristen Senz
  • 01 Jun 2015
  • News

Alumni and Faculty Books for June 2015

of Varanasi, India; and the ruins of Sukhothai, Thailand. The Engaged Leader: A Strategy for Your Digital Transformation by Charlene Li (MBA 1993) (Wharton Digital Press) Technology has revolutionized the nature of relationships between... View Details
  • 01 Mar 2008
  • News

Sarah Talley’s Key Negotiation Principles

statements you know, can we do this better and so forth. If the relationship with Wal-Mart is truly a partnership, negotiating to resolve differences should not endanger the tenor of the partnership. Don’t spend time griping. Be problem... View Details
Keywords: General Merchandise Stores; Retail Trade
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

safety and team learning to identify core ideas and findings in these closely related literatures and to propose a model in which a negative relationship between team member diversity and team collaboration is moderated by psychological... View Details
Keywords: Martha Lagace
  • January 1993 (Revised November 1993)
  • Case

FCB and Publicis (B): Managing Client and Country Diversity

By: Rosabeth M. Kanter
Discusses FCB and Publicis, partners in a global advertising agency alliance, working together with their clients to provide excellent service. May be used with FCB and Publicis (A): Forming the Alliance and (C): The German-Led Network. View Details
Keywords: Customer Relationship Management; Alliances; Cooperation; Globalized Firms and Management; Partners and Partnerships; Marketing Strategy; Advertising; Diversity; Advertising Industry; France; Germany; United States
Related
  • 02 May 2011
  • Research & Ideas

Casino Payoff: Hands-Off Management Works Best

At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they... View Details
Keywords: by Dennis Fisher; Entertainment & Recreation
  • May 2, 2023
  • Editorial

Onboarding NextGens

By: Christina R. Wing and Rohit K. Gera
The process of onboarding the next generation into a family business can be both fulfilling and challenging. In many cases, the NextGen feel that they have been a part of the family business for their entire lives, and taking their place within the company feels... View Details
Keywords: Family Business; Family and Family Relationships; Employees
Related
  • July 1997 (Revised October 2002)
  • Case

Khalil Abdo Group

Three brothers inherit a business in Egypt; the complications begin as each gets married, has a family, and becomes torn among different family interests. Now the third generation is appearing. View Details
Keywords: Family Business; Trust; Family and Family Relationships; Egypt
Related
  • 1998
  • Chapter

Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups

By: Dorothy A. Leonard, P. A. Brands, Amy Edmondson and Justine Fenwick
Keywords: Groups and Teams; Communication Technology; Information Technology; Networks; Management; Technology Industry
Related
  • September 2009
  • Article

Structural Homophily or Social Asymmetry? The Formation of Alliances by Poorly Embedded Firms

By: Gautam Ahuja, Francisco Polidoro Jr. and Will Mitchell
Recent research shows that preexisting network structure constrains the formation of new interorganizational alliances. Firms that are poorly embedded in a network structure are less likely than richly embedded firms to form alliances, because they lack informational... View Details
Keywords: Interorganizational Networks; Interfirm Collaboration; Embeddedness; Networks; Joint Ventures; Alliances
Related
  • April 2004 (Revised June 2004)
  • Teaching Note

Starbucks: Delivering Customer Service (TN)

By: Youngme E. Moon and John A. Quelch
Teaching Note to (9-504-016). View Details
Keywords: Customer Relationship Management; Food and Beverage Industry
Related
  • October 2001 (Revised October 2017)
  • Supplement

Pilgrim Bank (B): Customer Retention

By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Keywords: Customer Relationship Management; Banking Industry
Related
  • 04 Apr 2017
  • Blog Post

Why I Love My Job: Jerry Murphy at The Davis Companies

proud of when it comes to your work at The Davis Companies?I'm proud of the relationships I've built with many of my colleagues. I work with a great team of interesting people across our entire platform, and our best investments are... View Details
Keywords: Real Estate
  • Web

Prompt-a-thon Invites HBS IT Staff to Sharpen GenAI Skills | Information Technology

challenges and use generative artificial intelligence (GenAI) tools to create and refine prompts and solutions within a set time frame. HBS IT recently held a Prompt-a-thon hosted by the Business Relationship Management and Instructional... View Details
  • 01 Dec 2018
  • News

Action Plan: The Power of Story

should strengthen the relationship between you and the person hearing your story.” Be real. “For me, it’s about authenticity. If you feel it, they’ll feel it.” Don’t just talk—listen. “At the end, I say to the group, ‘That’s my story.... View Details
Keywords: Ryan Jones
  • 17 Apr 2017
  • News

Jeff Immelt Wants a Radical Transformation of GE

just kind of lets you see why being here matters,” he told the Globe. Another piece in the puzzle of why Immelt wants to be in Boston brings him back to his roots at HBS, as he has developed strong relationships with the School, including... View Details
Keywords: Miscellaneous Manufacturing; Manufacturing
  • 01 Apr 2002
  • News

HBS Press Books in Brief

the Harvard Business Review Paperback Series: Harvard Business Review on Customer Relationship Management. This collection of cutting-edge articles will help organizations understand how to build customer loyalty through... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services